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October 2024 by James Thompson
I visited this store to try on a few pairs of boots, and after searching through numerous stores, I finally found one that I really liked. Unfortunately, they did not have the colour I was looking for. I'm usually hesitant to enter shoe stores due to the pushy sales representatives, but Andrea was exceptional. She went above and beyond to assist me in finding the pair I wanted. At no point did I feel rushed or pressured to make a purchase. I had the opportunity to try on four different pairs of boots. Andrea greeted me at the door as I entered and demonstrated extensive knowledge about the various boots available. Thank you, Andrea, for your kind assistance. I will definitely return.
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August 2024 by Christopher Worzel
Clean and professional, the store was also quiet, without intrusive noise. The sales associates were helpful when asked, but didn't pester me, either.
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August 2024 by Travers WYNNE
My wife bought a pair of shoes. Wore them for one day. Her feet were very sore after a 50 minute walk outside. We went to return them that evening and the store refused to take them back because they had been worn outside. When my wife purchased the shoes she was told she had 90 days to return them for a store credit. Not true. It would have been better to try them on at the store and order them directly from the manufacturer.
Hopefully our $200 lesson will help save someone else the cost of learning.
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August 2024 by Gina DF
I shop here a few times a year and truthfully always have a wonderful shopping experience at this location. The associates are friendly, helpful and upbeat. Im in a service industry and know how hard it is to keep that experience so consistent. Just had to leave a review. Keep doing what you're doing. Great Job ShoeperTeam Guelph.
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July 2024 by Tony Zografos
Great selection
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June 2024 by shannon miller
Excellent selection and service
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June 2024 by Sharon Zong
Was in Thursday morning.when I went to check out there were others waiting. All staff were in shoeper uniform except for the green and pink haired tattooed women in short shorts who came to the front.she proceeded to berate the man handling the front in front of everyone. She rang me through and this morning when looking at my new sketchers I noticed the ink tag was still on the shoe. She was very unprofessional in appearance attitude and manners. I will not be back
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May 2024 by Karen Johnson
I recently purchased a pair of running shoes, they were on sale for $107.00. The cashier advised that they could be returned with a receipt within 30 days. I took them home and found that they pinched my foot so I decided to return them. I was very dissapointed to learn from a different cashier that they would provide me with a gift card only no refund because they are on sale. I advised what the other cashier had said about returning them and she never warned their policy is gift card only. Once I use my gift card here, I will never return as a customer. I ended up finding better shoes at a better price at Sportchek.
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May 2024 by Steve Mcgill
Amazing selection of shoes
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April 2024 by Robert Cook
Zoe was very helpful & professional concerning a return. I’ll be back
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April 2024 by Ruth Martin
Great store. Been shopping here for years! Friendly and helpful staff- Saba especially has great customer service
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April 2024 by Robert and Mary McGregor
Just went to this store to take advantage of the Mephisto sale going on along with two other ladies. Two young boys were running up and down the isles. We asked them to stop when one ran into me. They just kept on running. I asked the salesperson to stop them from running near us. He said "I can't do that". He was horrified that he had been asked. Then they ran into one of the people I was with and she yelled at them for almost knocking her over. No "excuse me", nothing from the boy. Not a word from a parent although she knew exactly what they were doing. Seems to me the store is responsible for stopping those kids from creating a very unsafe shopping environment. Behave or get out. The store is not a playground. I will not go back.
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February 2024 by Troy Ashton
Always leave a few hundred dollars less but never leave without finding a pair I need
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January 2024 by M A
Take Amex
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November 2023 by Angelo Reantaso
Friendly staff and able to help
