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March 2024 by Allison Sinden
I’ve been here a couple times now and I’ve been treated so well each time. I admittedly don’t know much about cars and as a young woman I’m always worried I’ll be taken advantage of, but the staff at Vinnie’s never make me feel stupid. They always take the time to answer all my questions and explain things in an easy to understand, non-condescending way. They have even shown me how to do maintenance on my own vehicle. They also have dogs! If you’re a girl that doesn’t like mechanics this is the spot to go! I’ll be a life long customer for sure.
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February 2024 by Sunil Dhupar
Experienced technician and fast service
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January 2024 by Harlee Dimascio
Will forever be a customer! Today was my first time at vinnies and I will be going back for all my car needs! Needed exhaust work and wasn't sure what else ASAP and vinnies had me in and out right away! They were quick, fair priced great quality of work and customer service was amazing!
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January 2024 by sandie richards
Will always get a person fixed up weather big or small job. Been twice and a good experience each time. Reasonable prices and friendly service!
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December 2023 by Alanna Aube
Amazing customer service!!As a young female it can be very intimidating bringing your car into a garage, but I have never felt better then Connie’s. The customer service is truly unmatched and I know that I can trust my car with them. I have never felt taken advantage of and they actually take the time to explain things to you so that you’ll understand!Even if I move out of Guelph I would bring my car here for as long as possible!
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December 2023 by Lori Cw
Great place, great prices and fast and efficient and the gentleman looking after me was amazing ? I was very pleased with the entire exhaust system replaced .Highly recommend ?
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December 2023 by Maggie H.
My car needed a new starter and they were able to get it back to me within the day! They were friendly and helpful when I was speaking to them on the phone. I was really happy with the price of the starter replacement, and they were very accommodating with a pick up time for me as well. Great service!!
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December 2023 by Privvy Matters
Robbie in customer service was incredibly professional and friendly. So many crabby people in this industry but Mr. Vinnie's lived up to their high Google rating and puts the big box shops to shame. Service was fast, well done and above all, honest.
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November 2023 by ethan feenstra
I called in last min replacement on my valve stem. They said the shop was full. But he contacted his shop on Dawson rd and got me in last min. All great guys that work at all the locations. Was fast and efficient. Would leave the on Dawson Road but they don’t have a website yet, so this is why I left it here anyways appreciate it Guys. Thanks.Service: Tires
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October 2023 by Robin Mayhew
I have been a customer for about a year now and today, Vinnie's really showed me why I keep coming back. Got a flat tire on the way to my appointment, called and they were nothing but accommodating. They took her in late. My needs changed due to the flat tire. Was going for an oil change and my needs changed to the oil change, putting on my winters and fixing all 4 tire sensors. All last minute on a Friday. Great work, great service and reasonable prices!
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October 2023 by Lori P.
I took a car here to be certified and there was an extra fee for "bushings." ($500+) Knowing little about bushings I agreed to pay for this as the car would become my young son's car needed for travel to work and school. It was his first car. 1 week later and very little driving, my son was injured and unable to drive the car. I noticed oil in our driveway and took it for its first oil change. My mechanic of 30 yrs + said the car should never have been certified and it was negligent of Vinnies to do this. The car needed a new catalytic convertor and had a hole in it that was totally visible to the naked eye. This would have been seen easily upon inspection and given the car was literally driven only 28 kms since purchase, the hole was definitely there. I went back to speak to them at the urging of my mechanic, while the car was on hoist at my mechanic. The woman I spoke to (Kim) was rude, aggressive and disinterested in this information. I asked that they at least meet in the middle on this as it was still under the 32 days of certification. The part alone was $700. Everything went downhill from there. I have since spoken to consumer protection agency and filed complaints with Ministry of Transportation as well, but first I had written Vinnies a letter... with zero reply. I have called as well and asked them to email me, but of course they are burying their heads in the sand. My 17 yr old son requires surgery for his injury which is still on hold and so he is physically unable to work to pay off 1. this bill and 2. owning the car bills/gas etc. We had to finally sell the car (after only 4 mos) as is, and took a massive loss on this for my son. I would never have bought the car with an additional cost of$1200 (plus bushings) if they had told the TRUTH. It is also not safe. As a business, they should use a little PR and if they make a mistake, own it, and at least compromise. I believe they are out to get as much money out of people as possible, and do not care one bit about anyone but themselves. If this were their young son or daughter they would want some form of honesty and willingness to compromise. When telling others my story verbally, I hear a lot of agreements and other similar stories. I would RUN, not walk,.... away from this business. zero stars. I had to put one to post it, but my review should be zero.
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September 2023 by Janette Hogan
Excellent service and great communication regarding proactive vehicle care.
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September 2023 by xll_VIPER_llx
Scott is the man plain and simple, over and above work expectations!! This man needs a raise ! Thanks so much for your extra efforts!! Not enough words to thank you!! Sincerely the interceptor guy!!!
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July 2023 by Beverly Marziano
Great mechanics and they are very well priced in repairs. Great team :)
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March 2023 by Jamie Gilbert
I take my personal truck and my company vehicles there and the service has always been amazing. They make sure everything is done in a timely manner with a great price. Highly recommendService: Tires
