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December 2024 by Mia
I visited this location In hopes to finding Some last-minute Christmas gifts And was helped by a very charming employee by the name of Christian if I remember correctly. He was helpful and very knowledgable of my needs But unfortunately, all the sizes I needed were sold out. But he worked very hard to find alternatives for me, but it just didn’t work out. I am very grateful for his customer service And for the staff in general
Being very kind friendly and helpful
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December 2024 by Jewel Rawas
Yesterday early morning, I had the most amazing shopping experience at Browns at Toronto Premium Outlets. I found the cutest black boots (seriously, they’re perfect), and the customer service was beyond exceptional.
The employee who helped me—Harleen, if I remember her name correctly—was absolutely amazing. She was friendly, attentive, and made sure I had everything I needed. When it came time to check out, we ran into a little hiccup: the box for my boots didn’t fit into a bag. That’s when the manager stepped in with some next-level engineering skills! They creatively used a rope to secure the box so I could carry it and continue shopping without any hassle.
I was blown away by how thoughtful and innovative the staff was. It’s rare to find this level of customer service these days, but Browns nailed it. Huge shoutout to the team—thank you for making my day so smooth and enjoyable! I’ll definitely be back.
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December 2024 by jasanjot hans
We had an amazing experience at Browns thanks to Puneet. She is incredibly knowledgeable about the different brands and styles, helping my husband find the perfect pair of shoes for his needs.she was patient, attentive, and genuinely seemed to care about making sure we were happy. The level of customer service she provided went above and beyond. We will definitely be coming back to this store and recommending it to others because of the outstanding service.
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November 2024 by claire lyke
Incredibly disrespectful staff. Laughing and mocking trans customers. If you support LGBTQ community don’t support this business until they get it together to offer trans-inclusive service.
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October 2024 by RAWAD HALABI
Big variety
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October 2024 by Cherie Ekuban
Had the pleasure of meeting Sianna who provided excellent service and was very friendly. I will be sure to return thanks to Sianna.
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September 2024 by Kiersten Bradley
Sianna at Browns was amazing! Customer service was phenomenal! 👏🏾
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September 2024 by Adrian Aguirre
Zahraa gave outstanding service at browns. She was helpful, knowledgeable, and made finding the perfect pair of shoes easy and enjoyable. At one point I felt absolutely awful for asking her for more sizes but she kept coming back with a smile on her face every time! Her friendly and professional attitude made the experience fantastic. As my first time in Toronto, I was shown kindness by everyone. Definitely a place I would visit again!
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August 2024 by Meenu Rana
Excellent customer service. Thank you “Puneet”for your help.
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August 2024 by Shaafay Rasul
Very friendly staff and service and Dino the general manager runs a great store
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July 2024 by Suad Mahamed
As soon as we came to the store, Karanbir was super attentive to our needs. He kept going to the back to find what we needed, he wasn’t bothered by it at all. We didn’t feel any pressure to buy - which is always great when shopping. Overall great experience!
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June 2024 by Valerie Vaillancourt
I called about a pair of sandals that I purchased a year ago. They were barely worn and the seam was coming apart. The service I received over the phone and subsequently in store was perfect. They were efficient, friendly, provided me with a couple of options to choose from to resolve my issue. I was also thanked for my service and patience. Great!!!!
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March 2024 by Asad M
Customer service at this location always forces me to write a review. I went there in March 17 2024 to look for markdown shoes. I miss read the sign and did not buy. But this amazing girl who was trying to help me …I needed a sneaker cleaner thing. She got a cleaner and cleaned my sneakers. She did not have to touch my sneakers but she did and showed me how well it works. On receipt her name is Puneet. Very professional and a level of service that is very rare. Thank you so much and keep up the good work.
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March 2024 by khushpreet kaur
Adi was very good at customer service and gave the best experience with calm behaviour
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January 2024 by Laura Fraser
Fantastic experience today. T
