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December 2023 by Morgan Berg
The store manager and associate were fantastic in helping me today!! I gave them the wrong information to engrave on my brothers watch as a gift, and they happily accommodated my mistake by engraving a new one for me! I was very impressed and satisfied with their service today. Amazing!
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December 2023 by Ishir Wadhwa
The store was really crowded, and I had to urgently buy a few watches. This one girl, Zohaa, was really great at identifying my urgency and quickly helped me find the perfect watches that fit my needs. She was very calm and polite, which made it an amazing experience for me, as I really needed the watches urgently. I am not someone who usually writes reviews but this was something really important and I was really glad that things worked out in time!!
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December 2023 by Jess Chan
Jennifer is so nice and knowledgeable about the products here. She knows how to tailor your style and find the right fit for someone. Great job!
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November 2023 by Jane Pho
I’m not usually the type to write a review. But I do have give credit where it’s due. I was shopping at toronto premium this weekend , and was becoming frustrated with finding a gift as I couldn’t find anything that I thought would be right for my moms birthday gift. I decided I would go into this store before I would head home and most likely settle giving a gift card. I was pleasantly greeted by a sales rep named Jennifer. She was knowledgeable with the products and incredibly helpful by pointing and directing me to the perfect gift. I will definitely be back!!
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November 2023 by Mukhtar Gondal
I bought 2 watches and I asked to her that I need the engraving and she told me that yes we will do that after paying. After paying she refused that we can’t do that you have to come tomorrow and we need 24 hours. I requested her and her manager also thousands time that I have a flight early in the morning but both did not consider my request. I think they should tell every customer that they r not doing engraving before 24 hours.they have written there that it’s free engraving . But after buying their behaviour totally changed. Really disappointing
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November 2023 by Gursharan Kaur
As compared to other branches of fossil, this one has a better display of the products. They have some amazing deals as well
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November 2023 by Sree Charan
I appreciate the store's collection and deals, but I'm quite disappointed with their customer service. The staff at this location seems inattentive and lacks courtesy towards customers. Even when the store is empty, it takes several attempts to find someone to assist you.For a simple 5-minute engraving job, they asked me to leave the product at the store and return 24 hours later. When I called them the next day, an associate claimed that the watch was engraved and ready for pickup. However, when I went to collect it, they hadn't engraved it, and they did it in just 5 minutes right in front of me. This could have easily been done the previous day when I initially purchased it, but they insisted that the store was too busy to do it on the same day. In reality, there were only three customers in the whole store, including myself, and three associates who seemed uninterested in getting the job done.
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September 2023 by Vatsal Soni
Its a great store to purchase gifts with awesome staff. Jasmine was super and very helpful, she went above and beyond to make sure that we get all the right gifts that we were looking for. She and her manager made sure we get ‘em all before we left the store.
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September 2023 by Nikunj Sonera
Lovely pleasant experience. Yasmine provided excellent customer service. She was so humble and helpful. Nice collections and deals. Overall a happy and satisfactory visit
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September 2023 by Cristina M
Excellent service. I arrived almost at the end of the day and all the employees were still courteous and patient with me. They had great deals, and a wide variety of watches and other items, all very well stocked.
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September 2023 by Afsary Adiba
The store needs better lighting. It has a sad interior.
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September 2023 by Diya Mohandas
Yazmin did a great job. She assisted us throughout our visits. Her recommendations on watches and accessories were great. We got all our gifts perfectly packed. Good experience.
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August 2023 by RP
Really great discounts at the moment and the customer service was good.
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July 2023 by Prabhmeet Singh
Very poor service for the customers they didn’t treat us like a customer in all over Canada price match service is there but they refused to give the article even they have articles availability in the store and online as well. I didn’t recommend anyone to visit this outlet for fossil products . From starting i like fossil products a lot i used to buy from last 5 years but this is the worst experience i had today.
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June 2023 by Brandon Adams
Harpal adjusted my watch links in less than 2 mins of walking into the store. Great customer service!
