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March 2024 by Henry D
This guys are soo good, the customer service and details are top-notch!!!!Thank you guys for making my wife’s birthday!!!!
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February 2024 by Tanmeet Virk
“Peter at Jimmy Choo in Toronto Premium Outlets provided exceptional service during my recent visit. He assisted me in finding the perfect Jimmy Choo bag, going above and beyond to ensure I was satisfied with my purchase. His knowledge of the products and attention to detail made the shopping experience enjoyable. I highly recommend seeking out Peter for assistance during your next visit to Jimmy Choo. Thank you, Peter, for your outstanding service!”
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December 2023 by Nupur Thareja
Worst experience. I liked a bag at the store, since it was not available they ordered it for me. I got a defective bag and now when I asked to exchange they want me to pay original price. Also I got the bday coupon which I lost it ofc. It wasn’t even my fault. But they made it seem like it was. I bought a bag because I got a bday coupon, not to loose it because it was your fault.
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October 2023 by Corleone Leonard
Peter provided EXCELLENT customer service for my sister and I. We were shopping same day for a birthday gift and he was very helpful and knowledgeable. He takes care of his customers and shares his product knowledge to help inform you on your purchase. He packaged our purchase with care and truly enjoys what he does for people. I have shopped there before but Peter's excellent customer service goes beyond a level of service I've had previously. I would certainly come back! Thank you Peter for your care and help making our purchase this weekend, we appreciate you and the service you provided for us.All the best !
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September 2023 by naire krekor
I said yes to my wedding shoes with the help of Peter. Saying Peter is amazing would be an understatement, he’s beyond that. I had the best customer service experience with him, took care of me and answered every question I had. Jimmy Choo team is very lucky to have Peter! I went back to the store on August 23 to look at a T-shirt, but Peter was not there, I asked someone to help me with the sizing but the customer service was extremely bad. I left the store with getting the T-shirt, which made me sad because I really wanted it.
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August 2023 by Jessica Ostrega
Peter was an absolute delight to shop with. Would recommend shopping with him and at this location in general if your in the market for some good quality heels. I have some special events coming up and definitely found the shoes I was looking for today! Thank you so much for all your help
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July 2023 by maria dana
They have the best service. I love dealing with Mathew. He is on top of everything and knows exactly how to deliver the shoes!
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June 2023 by Wasib Syed
Great location with a good selection of product. Sam was a great help and very knowledgeable on the product!! Make sure to ask for her!
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April 2023 by maryam behrouzi
Had a very nice experience with Mathew and Neil at the store. The both did a wonderful job helping me out with picking the shoes I wanted. very patient with me trying to choose between colors/styles. Highly satisfied with the customer service. will definitely go back!!!
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March 2023 by Sarah Luu
Matthew and Peter are the sweetest, most patient, funny and knowledgeable luxury shoe associates I have met. My mother and I went in on a weekday looking for our shoes to my wedding and they were so supportive and kind the entire time, high energy but not pushy. I enjoyed our experience and we purchased two pairs from Matthew for the big day. Will definitely be returning. The store is clean, has amazing deals with a great selection.
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March 2023 by May Tang
I went to the JimmyChoo premium outlet store last week, and I received very attentive service from Olivia, who not only introduced the products in detail, but also recommended styles that suit me. I will definitely look for her next time and recommend Olivia, she’s very very nice person.[爱心]
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March 2023 by yibing Leng
I bought a pair of shoes for my wife from this location. I had great experiences with Olivia. She is amazing and very helpful. I will definitely refer friends to her.
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February 2023 by MAMTA ANAND
Dear Matthew, You are doing such an excellent job. You are always so patient, kind and helping. I truly enjoy shopping at Choo because of your exceptional service. Keep doing what you are doing. Sonam ❤️
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February 2023 by Theresa Pang
This rating represents my review of the company - Jimmy Choo.I recently requested help with repairs and was willing to pay the associated costs. I was transparent that the shoes were gifted to me and I could not provide proof of purchase. They were very nice and helpful and agreed to help.After I dropped off the shoes to store, I was informed these were purchased from a sample sale (which I wasn't aware). From that point forward, I was immediately declined everything due to company policy. The Yorkdale staff was very nice to offer a courier return. However, the overall process has left me feeling very unwanted and unworthy.From the company's perspective, It was very obviously, I was no longer considered a customer and therefore didn't deserve support or service. I wasn't asking for free service or trying deceive. For a large multi-million dollar company, I took it personally when they didn't want to make an exemption for my case.I have always looked to luxury goods as an indulgent treat to feel better about myself. This incident has made me really sad because I realize no matter how much I covet Jimmy Choos, I represent a type customer they do not want and be associated with.
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February 2023 by Batoul Chahine
Mathew helped me to purchase two items over the phone . Great customer service! He was very helpful in answering questions as well as helping in finding the items I needed. Ask for Mathew to get a good service.
