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October 2023 by brabusboy91
Walked in the employee is busy with her phone, great customer service
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September 2023 by Aissatou Ndiaye
So big and so many shops that you need an entire day to enjoy your shopping day here. Prices are correct for some brands!
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August 2023 by Arti Mehra
Way expensive
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July 2023 by Ssupuss T.
I am writing this letter to bring to your attention a concerning issue I experienced during my recent visit to your retail store. Unfortunately, the encounter left me deeply dissatisfied due to the attitude problem displayed by one of your employees. My visit is at Arc'teryx Toronto Primum Outlets on July 27, 2023.The specific incidents that occurred during my visit include:My terrible experience was caused by the salesperson, who is male, around 40 years old, with a grey beard. I kindly asked him to find a size for me, but he had an extremely bad attitude and was unwilling to do so. The exact conversation is as follows:Me: Excuse me, could you find me a medium size for the blue jacket over there?He: Which blue? Didn't you see we have a lot of blue ones?Me: (Indicate and point to the exact one) that one, over there.He: That one? He rolled his eyes. What is that one? (He rolled his eyes AGAIN)The aforementioned incidents were not only embarrassing but also made me feel unwelcome in your store. As a customer, I expect to be treated with respect and courtesy, regardless of the circumstances. It is disappointing to encounter such behaviour, especially when I have been a loyal customer of Arc'teryx for 5 years.I believe in giving feedback with the hope that corrective actions will be taken to address this issue and ensure that future customers do not face a similar unpleasant experience. I request that you take the following steps to address the situation:Conduct an investigation into the incident to gain a clear understanding of what transpired and verify the facts.Provide appropriate training to the Employee and all employees to emphasize the importance of customer service and maintaining a positive attitude.Take necessary disciplinary action against the Employee if deemed appropriate, in accordance with your store's policies.Communicate the steps taken to address this issue and assure customers that their concerns are being taken seriously.As a loyal customer, I hope that my feedback will be considered seriously and prompt action will be taken to rectify the situation. I value the products and services offered at Arc'teryx, and I would like to continue supporting your business. However, if such incidents persist without resolution, I may be forced to take my patronage elsewhere.Please acknowledge receipt of this complaint and inform me of the actions taken to address the situation. I look forward to hearing from you soon and seeing improvements in the overall attitude and behaviour of your employees.Thank you for your attention to this matter.Sincerely,
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January 2023 by Sury D.
It is the worst of the branches that I know of this company. I visited the store that is located in Niagara where they have a purchase promotion and through it I won a free lipstick through the company, but unfortunately, they did not have my favourite colour. They told me that I could use the coupon at any branch and choose the lipstick of my liking. However, when I presented the coupon in this branch, they told me that they couldn't receive it and even though I explained and asked them to call the Niagara store, they did not want to do it, after much insistence, the employee Sarah called the "supervisor" who supposedly told her that they didn't know about the promotion.We ask you to speak to the supervisor because it is unfair that the client has to go through shame and a hard time due to a lack of communication with her employees. In short, they were not interested in calling the Niagara store, nor the supervisor, even the employee Madeleine in front of other clients accused us of disrespect when they were only asked to provide the service they are supposed to offer to clients. Since she couldn't show what offended them, she proceeded to keep quiet. It's honestly the worst shame I've ever seen in my life. It is a total lack of respect for the client and inconsiderate. They even told us that if we wanted to talk to the supervisor to find out if the coupon was valid or not, we should come back the next day. Don't visit this store, the customer service is horrible. In the end, I couldn't use the coupon. Here you have the proof:
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January 2023 by Justin M.
It's got dozens of stores and next to no available parking. If you get in, you get to see terrible people with shopping bags. Yay. It's the closest Body Shop for me but such a nightmare I go anywhere else for muh lotionz.
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October 2022 by Lakshmi S.
This shopping centre is HELL on earth. Weekend shopping in October was like Boxing Day. There is only one main entrance to the mall, because the highway is to the south, and there is farm land to the east. So you can only exit from North side, and enter from West and North sides. All the parking was full. All five levels of the parking garage. 1) loud music playing in the common areas2) Outdoor - exposed to the weather3) Crowded with too many shoppers4) 25% of the customers still wearing masks as of October 22, 2022 - this means they are still germaphobes and will continue to be for years to come even if other people have returned to being normal. Seeing so many fearful people makes me uncomfortable, because these people will demand more restrictions that will ruin my life and force me to be labeled as a second class citizen. 5) Lack of cultural Diversity makes this place feel like shopping in the flea market. Customers and staff all come from Asia and Middle East and Africa. And yet we are told the opposite is true by our censored news media. If I wanted to see people who look like me, I would shop at Bramalea City Centre.6) No English spoken by the customers, who shop in large groups, like a wolf pack, they bring the whole family together to shop together in the store. Making the store loud and boisterous. My foot was run over by a stroller. Who brings a baby stroller inside a clothing store?Not many good shopping centres left in southern Ontario. There are all becoming as welcoming as the Albion Centre. Sad.
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September 2022 by Michelle L.
I love going to the outlets! Why pay full price for something when you don't have to?! I visited these outlets twice in 3 weeks. The first time was during the day on a Friday afternoon during normal working hours. There was no trouble getting into and parking at the outlets and there were no lines to get into the stores, even the popular ones like the Lululemon pop-up. We also went there on Labour Day weekend Saturday. There was a line that started almost off the highway to get into the parking area! We also weren't able to drive into the garage from the main road - there was a staff member directing cars to go around. It took us about 20-30 min to get into the lot and find parking. There was a special $10 premium self-park area. These spots looked like they were full but there were attendants there that might be able to help you out. In the structure, they have lights above each of the spots - the red indicates that the spot is taken and greens are empty. You can look out for those as you drive around.There are a lot of staples that are here like Nike, Adidas, UnderArmor, Puma, and Reebok - you won't want for athletic wear after this! They also have luxury brands that are at the other end of the price scale with Saint Laurent, Gucci, Balenciaga, etc. These were the stores that mostly had lineups since they try to offer personalized assistance to most customers.This is an outdoor mall so it gets hot in summer and there's a possibility you get rained on since it's open air. It is mostly covered for the most part. The AC is blasting inside all of the stores so that's not something you have to worry about.Some stores are dog friendly and they may note it on the outside of the store. Others have signs that don't allow food or drink so just make note of that as well.
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September 2022 by Maria B.
This was my first time at this upscale outlet mall. They have tons of surface parking, but also some covered parking, which was great to help keep car cool. There is covered walkway to the mall, which is an open air mall. They have Prada, Gucci, Tory Burke, Ferragamo, Longchamp, and of course the usual Nike and Adidas etc. Lots of high end retail here. And lots of shoppers. 3 stars for this large outlet chain. I default chains to 3 stars as they must be A-OK to expand as they have.
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April 2022 by Stephanie S.
Updating my review for you guys!Stores have definitely improved with high-end stores like Gucci, Burberry, Prada, Balenciaga, BUT this is by far a true "outlet".There's nothing to buy here for the bargain hunter! Pants at the lulu pop up were $100! Sweatshirt at Icebreaker was a bank breaker at $300!UGH. To me, it's a place to take a stroll on a nice, NON-WEEKEND day, that's it.Like the last reviewer said, much better deals to be found across the border.
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April 2022 by Owen R.
MehRather go to USA/border, or Niagara Ontario outlets. This one has a boring RICH corner (Gucci, prada, YSL), zzzOverall, not much reason for a return visit.
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November 2021 by Ivana L.
I have been here quite a few times....more like a tag along in 2020 and 2021. Maybe it's really just me, but I dont understand the hype for this mall. Theres a better one in Niagara with better parking and less crowds.Walk in a few stores, avoided the ones with line up. During pandemic it has been quieter because pre pandemic there were line ups carrying on from the highway (also not sure how safe that is, to be stationary while vehicles pass you at 110-130km/hr but it seemed to be a recognizable line up always on weekends).There are some food trucks, there are some walk in deals like Banana Republic would provide discount incentive if you spend $100! But then again the similar deal was available in a Cambridge outlet location with no line ups.Change rooms were open, because who would want to inconvenience visitors with try at home options and free returns.Oh yea and I dont understand why it's called Toronto Premium Outlet mall, it's not even in Toronto. It's in Milton.Maybe I just dont belong here lol.
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August 2021 by Alaleh P.
In my opinion, Toronto Premium Outlets mall is one of the best shopping malls in the GTA. It is very well-maintained and clean; it has great selection of stores like Tumi, Tory Burch, Coach, Aldo, Rudsak, Nike, Adidas, Mackage, Lindt, Puma, Ted Baker, Kate Spade, Polo Ralph Lauren, Roots, Burberry, Gucci, Yves Saint Lauren, Sandro, etc. But, I think the food court could be improved since it doesn't offer many food options. Last time I went here, it was in the middle of the week and during phase 3 of Ontario reopening plan, so all the stores had limited customer capacity and at times, I needed to wait in the lineup to get in. Most of the stores had sales, but they didn't have many products to offer. Stores like CK were literally empty; No dresses, no jeans, no purses, nothing.
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November 2020 by John Lau
Please get rid of all the mainland Chinese sales of your store...either retail, hudson bay and outlet location....it really hurts your brand reputation. this is one of the reason I refuse to shop here anymore...other sales is perfectly fine...only those mandarin speaker
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November 2020 by Ray Salman
Even worse than you can imagine. Like others review convey, the store don't care customers and only offer mean service.
