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March 2024 by Elusakin Feyisetan
I had a great experience with Todd
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March 2024 by Dj BO KHALIFA
Best storage and best service in ontario really appreciate the team working there very humble and professional team
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March 2024 by Richard Kusch
They were very rude and abrasive during the booking process to my daughter and a friend who were attempting to secure a storage unit.
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March 2024 by Manuel Teixeira
Really not much to say. I needed a unit, they gave me one, its a clean storage facility. Secured and hassle free. Ill be using their services again if the situation ever arises over any other storage facilities.
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February 2024 by Sheila Tischler
Access Storage helped my partner and I during a moving transition in our lives in both Cambridge and Hamilton locations. The staff and accommodations were excellent from beginning to end. I would highly recommend Access Storage to anyone in need of this service. ??
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February 2024 by deryck dookwah
Awesome, very accommodating, highly efficient services and staff.
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February 2024 by Eric Berry
Excellent service I just got my first unit today and the experience was great. I was given a great price and treated very nicely even though I may have looked like I just got out of bed.The facility is very clean and clear well maintained so I feel lucky there was a unit available for me.
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February 2024 by Kirsten Klinck
Love the staff. Very helpful. I had a scary situation one day when I was bringing things to storage with my grandmother and my 13 yr old daughter and I had to go get the staff member that was there to assist. She was able to help by calling the police to help get rid of someone who would not leave me and my daughter alone and kept standing behind the door outside as I was trying to move my stuff into the building. I was able to stay calm with her help and was able to keep my daughter calm who was very nervous with this situation. So thank you so so much. This staff member who I cant remember her name has no idea how grateful I am to have had her presence there to help with this situation as I myself have mental health issues like anxiety and struggle with situations when I feel unsafe and scared.
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February 2024 by Arben Mehmeti
Really happy with the professional customer service will definitely recommend!!
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February 2024 by Sacha Porter
Cynthia has been amazing and helped us through a very hard time. We put our stuff in storage March 2023 and just found a place to rent February 2024. We are very stressed during this time and Cynthia took care of everything we needed at access storage. We thank her very much and would recommend this storage as they are very accommodating and helpful.
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February 2024 by andrew wilkin
I had a great experience with Access Storage.
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February 2024 by Kaellum
Clean and professional, but it would be better if there were two more carts to load stuff to lockers. Three is not enough if busy. Also, it would help if there was a place to throw garbage.
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December 2023 by Teresa
Staff at Access Storage very nice and professional , they are simply AmazingStorage is very clean well kept .I would highly recommend it
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November 2023 by Kerry C.
IF YOU VALUE YOUR POSSESSIONS, DON'T USE ACCESS STORAGE!!This facility is infested with rodents. The staff are all well aware of this issue but don't warn you prior to signing up for a unit. We had all of our home contents in storage for nearly 2 years while traveling and returned this past July to rodent urine and excrement on EVERYTHING - furniture, kids toys, boxes and bins chewed open, and our brand new Endy mattress and Dyson stick vacuum destroyed. Management told us they are aware there is an issue with rodents only after we brought the damage to their attention and said that a regional manager would be in touch. It took writing several reviews to finally receive a response. Scott, the regional manager offered us compensation in the amount of $900 which doesn't even cover the cost of a new mattress, but advised it would take up to 6 weeks to receive the cheque. It has been over 10 weeks and no one will answer our emails and no cheque has been sent. There is ZERO customer service or support. We spent over $10,000 in storage fees and had over $2000 in damages that aren't even covered by their mandatory 'insurance' policy. This company is criminal and should not be in business. I cannot express my dissatisfaction and frustration enough. Avoid this company at all costs!
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November 2023 by J Rizzy
Incredibly clean facility. If you ever have any issues, staff is always sure to address and action all requests with professionalism. Cynthia and Todd make you feel like family and if they meet you once, they'll always remember you. I've been there for 2 years and I am very happy with this facility and the service we have received.
