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July 2023 by Kristy
Today I walked in for the 2nd time in a month and the same associate behind the counter was too busy on her phone to literally even look up and acknowledge I entered, browsed, did a circle around the store and left. I even picked up a pair of shoes and contemplated asking of they had my size but she was clearly far too busy for a menial CS job.I hope Aldo takes a look at the continued same message regarding poor CS and maybe does something.
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May 2023 by Ghazanfar Syed
Nice shoes ? but prices little bit high .u need to sale options
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May 2023 by Naaz Rafeek
This location is the worst with customer service . No greeting and also I waited for them to bring me size for more than 15 mnts with no show and I asked the employee to hold on to my size till I shopped else where , came back after 30mnts to find that they still hadn't called it in . I was told to wait for another 5 mnts till the employee went to grab from their storage and it seemed to take forever and I left . Employee name - Lilly . Plus no sizes available as well in this location . Your store employee asked me to go check another store called "call it spring " when I actually came to get my foot wear from Aldo as I love how comfortable they are . Extremely disappointed !
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May 2023 by Joana Yazmin Mendez Lopez
I stopped by the store few minutes ago. I asked for a pair of shoes and they took almost 10 minutes to get them. I walked out because I couldn’t wait any longer. There was 3 girls at the main counter talking about a lot staff except working. I felt not welcome at all.
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February 2023 by Anonymous Browser
Good selection of fashionable designs.
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January 2023 by E M
Very rude customer service. Would give 0/5 if I could. Went twice, both times they were rude and had an attitude for no reason. Would recommend going to any other location. Didn't even process my online order properly and mark it as picked up - I had to go in again because I got a thousand emails telling me to pick up my order. They didn't even apologize for the inconvenience. Making mistakes is not an issue, but there's no need to be rude.
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December 2022 by Princewill Ugwu
I rather not say.My wife and I were at this shop at about 12 noon on 15 December, 2022.We recieved a distasteful experience.If your CCTV works, kindly run it back.We quietly dropped the items we intended buying and left embarrassed.
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October 2022 by Noirah katernuk
Love Aldo it’s my go to for shoes , boots, purses, accessories! Great stuff great prices !
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July 2022 by Nael Hanoona
I ordered a pair of shoes and after a week of waiting I received a used ones with bad packaging
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April 2022 by maha matar
Very good and fantastic models ?
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April 2022 by M.N
Worst customer service
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March 2022 by Mary Youkhanna
Darlene was so lovely. My niece wanted these shoes in size 5 but they only had 6. She went out of her way to put insoles in the shoes just in case it helps fit better. Great customer service!
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March 2022 by Bryce Schroeder
Quick and friendly service even with the current restrictions. They consistently have my preferred styles for dress shoes and recently causal shoes as well. Also have some decent sales once in awhile.
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February 2022 by Alina Shmanova
I'm a longtime Aldo customer and never before today had any trouble with the store itself or the customer service. I ordered the shoes online and one pair was too small, so I brought them to the store to exchange or a refund like it says on the website. But the manager was unbelievably rude and refuse to help me or do any kind of exchange or refund. She said it was a final sale and she is not going to do anything about it. When I showed her my receipt she said that I can go to the Post Office and send it back. This was the WORST customer service I had in my life. And after I asked her name, she didn't even gave me her name, just said that she's a manager and that's enough!!! Looks like she cares nothing about the customer satisfaction and the store reputation. Person like that shouldn't be in a manager's position at all!!! I obviously won't be back to this store again!
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February 2022 by Olha Lakhotska
Worst customer service I’ve experience in a very long time. The people that work at this location are wildly incompetent. I purchased a pair of shoes at a different Aldo location, less than 24 hrs later I came to this location at limeridge mall to return them because I found another pair and this location was on my way home from work. They would not accept my return, they kept telling me they have been worn outside on concrete. I took them to the original location and returned them without any problems as expected since they were not worn and in the same condition I purchased them. The way the situation was handled by the staff at limeridge Aldo has deferred me from ever wanting to shop at this brand. I have also shared my experience with my group of friends so they do not have to go through the same type of hassle in the future.
