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September 2024 by BHARGAV SAI
I recently had an unfortunate experience at Crunch Fitness on September 10. At around 3 PM, I interacted with a front desk employee who, unfortunately, did not meet the standard of professionalism I expect. Her demeanor was noticeably rude and unhelpful. While I was reading the terms and conditions and preparing to sign, she abruptly grabbed the pen from my hands and said "thank you," without any courtesy or explanation.
I've noticed similar complaints about this employee in other reviews and am surprised that Crunch Fitness has not addressed the issue. Her behaviour in my previous visits were rude which significantly impacted my experience, leading me to cancel my membership. A positive and respectful atmosphere is crucial for a gym environment, and such unprofessional behavior can certainly spoil one's mood and overall experience. I hope Crunch Fitness will take these concerns seriously and make necessary improvements.
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August 2024 by Kayla
Looks visibly nice in there, all the machines work. Points lost because the inconvenience of asking staff every time to use the massage beds appears to be annoying to not only members but also staff.. I shouldn’t feel like I’m bothering staff for same when I’m entitled to use these machines. They should implement using the scan card with a limit or pressing a button to activate. Lastly I wish it was open 24 hours weekly like other branches.
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August 2024 by Aynell Rodriguez
I really like this place. They keep it clean, temperature is fine. Staff is polite an knowledgeable.
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August 2024 by David Moore
Excellent people and atmosphere .most machines are in working condition .for the fair price it is effective gym
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August 2024 by Ah yaw hpau kun
They are not welcome to new membership
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August 2024 by Mary Ann
Poor Customer Service. This the 2nd time that the same staff did this. First, a few months ago I was calling Crunch Stone Church to inquire about the class so many times and she was not answering the calls. Then, I went there to see and I saw her busy on her personal phone. 2nd, this is only recently happened I left my mat in the washroom and called and she answered and I asked a favor if she can get and keep at the reception and put my name and I will return the next day to get it as I left and I am far from the gym already, she said ok she will get it then I told her that I will call after 10 mins to confirm that she got it, she said again sure, no problem. I was calling her more than 20 times for 45 mins, then she answered she said she was busy and its not her responsibility to get the mat.. I immediately returned to crunch even I was already far and saw her busy with her personal phone again. The customer service of Stone church is very far to the customer service of Upper James. Upper James staff are very excellent, friendly and VERY accommodating to member’s request as per my and my friends experience. One staff affected the whole location because of the very POOR Customer service.
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August 2024 by Belle Moi
The staff are what makes this gym! So thank you. They always greet me with a smile. Whenever I asked for help, they’ve helped me. I like to work out for my mental health and I can say With all honesty, they’re friendliness and kindness makes a difference on the darkest of days. It makes the environment feel welcoming and safe. Thank you.
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August 2024 by Jabbar Mirza
They seem to be under this impression that they can keep our ID even after making us sign a waiver as a guest. The desk employee was also just rude and entirely dumb. Definitely glad I cancelled my crunch membership. They just do not care about the people.
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August 2024 by Nex Lex
Kinda run down but gets the job done
Equipment breaks down and seems to take weeks/months to fix
Has a musty smell (air quality isn't the best)
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July 2024 by Michael Gomes
Amazing gym great staff and overall a great vibe if you come workout here you’ll have a great time with excellent equipment and good people all around
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June 2024 by Alexandra Houston
Clean, staff are friendly and helpful.
Best crunch in Hamilton.
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June 2024 by Rebecca Hind
Super clean facilities, friendly staff!
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June 2024 by Aakash Patel
I wish i can give 0 star
Worst management ever
Joind 2 months ago and for employment reasons have to move to other city where they have no locations.
Requested to cancel the membership and they forced me to pay full amound for a year.
No support from the manager LUCAS what so ever
Nice trick to play with customers by writing your policies in ultra small fonts in T&C.
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June 2024 by Patrick Kozierowski
This new gym is fantastic! The staff is incredibly friendly and helpful, making every visit enjoyable. The gym layout is well-designed, providing plenty of space and easy access to all equipment.
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June 2024 by Thereal Tee
A joke , and deleting my review ..
