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October 2023 by Erik Ge
Nice crunch location with working AC. Major improvement from my regular location where I'm moments from heat stroke for the duration of my workout. Wish the deadlift area was a little bigger though
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September 2023 by Alisha Toole
I always had a decent experience with Crunch until I wanted to cancel my membership. I went to the online site and sent a message as it directed me to. A few days went by and no contact from them. I reached out via phone with the response of we don't take membership cancellations online/over the phone. I apologized as this is what the site directed me to do. She stated you have to come in to do this. No problem. I go in yesterday to cancel my membership and was given the run around by a gentlemen (possibly management?). He was asking inappropriate questions as to why I wanting to cancel. I stated I worked long hours and was honestly too tired to come to the gym after (not that its his business), he then questioned what I did for a living then proceeded to tell me that my work is not a proper workout. I explained I appreciated his concerns but again did not want to continue with a membership as again I have been paying for one and not using it. Overall, I am frustrated that I was questioned about canceling my membership and asked questions that overall don't concern this gentlemen. Perhaps, staff should be trained on customer service.
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August 2023 by sa chavda
I called this location in June to find out the head office contact info from the club manager Dan. Since then he has given me 5 different email address to contact them with no phone number and of course none of the emails have answered me back. Yesterday I called a different location and asked for the same thing and that manager gave me the necessary info I needed and got the answer right away. Absolutely worst customer service from this location.
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July 2023 by Rachel Reeves
I always have a great time when I visit Crunch fitness in Waterdown. The staff is always friendly and extremely helpful. I also had the pleasure of having Katie as my personal trainer which was amazing for starting off my fitness journey. Katie was able to help build a workout routine that works for me as well as get me comfortable in the gym environment (which was incredibly helpful in learning how to navigate the gym on busier days and still get a good workout in!). Katie made every visit to the gym a great time and really helped me stick to going to the gym and making it a routine in my life. If you get the opportunity to have Katie as a personal trainer you’re in good hands and I would definitely recommend her!
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July 2023 by Thomas Ingram
Relatively new facility so equipment and most areas are fresh and new, used to be 24/7 but not since after the pandemic which for me personally is a gripe but their hours are still quite good.Traffic in the gym is also pretty good praks a little in the morning and later evenings but if you’re a mid day gym goer this is an excellent place, also great for leg day since there are no stairs!
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April 2023 by Nate T
Fantastic gym, have been going for 5 months now. For the price you can't beat it, it's got enough equipment for all your regular lifting and the workers here are great! Highly recommend. Just be wary of afternoons as it's packed during weekdays and thry close earlier weekends at 5pm
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April 2023 by Jason Hall
I have really enjoyed the laid back feeling of Crunch fitness. They keep it simple, it is always clean. The staff are friendly and great to speak with. I have only been a member since December but it has been a wonderful experience. I do recommend to everyone if they are looking for a no fuss gym this is the best one out there.
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April 2023 by Bianca Vasile
Clean environment and friendly staff. Equipment is in good working order and if not they do get fixed in a timely manner. Can be busy depending on time of day. Not that it’s in the gyms control but the gym goers are courteous. It’s a nice environment. Feel very comfortable. They’ve added more classes and changed the schedule around which works out well. My only complaint was a section of the gym was always blocked off in the evening for a class when the gym was usually most busy but they’ve changed that. So no longer a complaint!
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April 2023 by Tyler Wright
Compared to other locations, this location is smaller.It does get pretty busy - however I do usually go during peak hours.The general demographic here is teens and young adults.The place is very clean, and well maintained. Staff is friendly and there are no real complaints. Great price for a good gym ?
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April 2023 by Mike Frassetto
Great facility with an assortment of equipment, free-weights, and exercise rooms.The change rooms, washrooms and showers are well maintained and clean.The gym offers an assortment of subscription packages to tailor to your exercise objectives and your wallet.They also offer professional lead classes, physio therapy, diet guidance and personal training at additional costs should you be interested. Overall I have no complaints!
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April 2023 by Kaycie Reid
Generally very well kept, has everything I’m looking for in a gym. I have a PT through this location and my time working with her has been very beneficial to my workout progress. It can be very busy at times but for majority of the time I can get to the machines/bench/weights I need. The staff is all very nice.
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April 2023 by Ashton Moreira
LOVE Waterdown Crunch!! Great gym and great vibe. The staff is really friendly and welcoming. Lauren is a great boost of energy at 6AM every day. If I could provide any feedback, open at 5AM and close later!! This includes for weekends.
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April 2023 by Mark Pawlowski
Staff at waterdown crunch are very outgoing and joining the club was a breeze. The gym and equipment are very well taken care of and for the most part very clean. Overall would recommend this club to anyone who wants to get into the gym and get a workout in without any red tape.
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March 2023 by Val P
I contacted management to quit the training and they took so long getting me the paperwork to sign that I got automatically billed for another two weeks (440$!). When I complained they gave me the spiel about 30 days. When I reminded them of the date of the call when I was assured I would have the paperwork waiting at the desk the next day, they did not care. I called the manager and he said to come in and talk to him about it, but when I arrived he was with someone and when the staff advised him I was waiting, he didn't even look at me, he just said he had no other appointments. I am very busy so this was very annoying. I escalated and the guy from corporate was worse! I even spent an hour on a document outlining the entire timeline. In the end I decided to let them keep my 440$ and just walk away. A few months later I received an email saying "We want you back and we will waive the 250$ you owe us."!!!!?I called my lawyer and she said no collection agency will buy that debt and to just ignore them.I made it abundantly clear via email that I was not coming back and that I didn't want to ever hear from them again. I literally lay awake at night stressing about this sometimes. Stay tuned.
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February 2023 by Chris Ritsma
I used to be at the Crunch downtown, and while it wasn't perfect we're really sad it closed. It was walking distance from our home.This now our go-to because unfortunately it's the best Crunch in West Hamilton in our opinion in terms of layout and busyness.Some things have begun to really bother us. One of the water fountains (the one with the bottle fill-up) hasn't been working for 12+ months. There are often multiple broken items in the bathroom for multiple months such as air dryers, toilets etc.Today brought me to the point of needing to leave a review. Admittedly they finally bought new ropes and a few new carabineers for the equipment, but a ton of machines and benches do not have pads on them at all. You can't use them, it's like sharp metal.For the price it's not terrible, but I really miss living beside an LA Fitness. For $35/month it was a much better value. Crunch is between 30%-50% the price of LA Fitness but maybe 10%-15% the gym. So not great value.If it's your closest gym, or you really can't afford a more expensive gym, Crunch will work for you, but otherwise go somewhere that fixes... The water fountain, ya know, the kind of thing that's super important at a gym.We only go because living downtown the next gym is like $55/month each.
