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November 2023 by Robin Burrough
I picked up the car on the Tuesday morning after Thanksgiving 2023 and was rushed through the car review process by the girl saying, “Don’t worry. Anything under 2” is fine” as I was trying to point things out to her as I walked upright around the car. I certainly did not get down on my knees and study the pattern of the grill and see the slight cracks and what you see in the other photos, many of which had to be taken from your knees and zoomed in (especially the one with the finger) which I see now I should have done. Btw, these photos that they sent me that I promptly told them were ridiculous and unwarranted (I had no incident to damage the car) on a car with 82,000 km (wear and tear) were accompanied by a $1000 UNANNOUNCED and UNAUTHORIZED charge on my VISA card that I only found out about on review of my next bill! This is totally unacceptable and I warn you not to rent at this location. I guess it is their policy to stick it to the customer when their management trainee can find something to get them money for. I will be seeking my legal rights against such treatment. I tried visiting the location but I find they are always closed outside of regular business hours when I work out of town (except Saturday morning).
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November 2023 by Marie Ko
I rent from Enteprise 1-2 times a month either for work or personal use. This location is my go-to Enterprise location in Hamilton because the staff and systems are the most organized compared to other Enterprise locations in Hamilton. The manager, Mitesh, is also great in providing white glove service to people like me who are Enteprise Plus members. My preference is to always book an Elite vehicle and Mitesh always makes sure it’s ready for me when I arrive and that I can contact him directly if I have any questions or concerns.
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November 2023 by Arnisa Shabani
If I could give this place a 0 star i would, the worst company to rent from. They over charged my mom and we tried so many times to get into contact with them. My brother continuously called them for two months and they always told him they’ll get back to him and investigate the situation. The last time he called them they told him it’s impossible how he wasn’t called in to resign the rental agreement each month that he rented but he was never asked to. They quoted him a different price in the beginning and told him it would be cheaper if he rented monthly. When he returned the car he was charged double of what he should’ve been charged and on top of that they didn't take money out per month they took out money all at once. And on top of that he was charged interest within those two months. After multiple times of my brother going into the branch he finally got ahold of the manager and he told him there is nothing that they can do. This is complete and unacceptable management. This place is a whole scam.
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November 2023 by Prabhreet Kaur
I have had worst experience , please read till end carefully.The girl at reception does not have manners at all , she tries to be super quick as she thinks she is smart lol she is nonsense. She made wrong invoice at first due to which we didn’t able to extend the contract for one more day as she calculated more than expected which was later on found that we were right.Secondly, we thought to start a new contract for one more day , we got the car and we were literally about to leave, then she suddenly remember the Credit card was not under the driver’s name ,, sorry but we had previous contract done same way, you really troubled us . Please learn.
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November 2023 by Moody Stacks
This place is a fraud rental spot. Overcharged my mother quoted one price charged another. I called them for two months wanting to figure this problem out they kept telling me they was investigating after 2 months of me trying get in contact with them I went to the branch myself. When I got in there Raj the branch manger one of the worst mangers I’ve ever came across looked me dead in the face and said there’s nothing they can do about it even after telling me multiple times they were going to investigate the situation. I have left so many voice messages went into the branch myself left my personal contact information and still no one was reaching out to me. After all this they charged my mother interest on her personal card because supposedly they were investigating for 2 months. I’m so disappointed in their value for customers all they care about is scamming their customers. I’ve never had an experience like this in my life I would not recommend them to anyone.
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November 2023 by Aliaksandr Pahotski
This guys are fraudulent! I gave them $3,000 deposit on September 1st and have no service and no response since then! I have asked for my money back and nobody is returning my calls!The manager Roge was the one who took the deposit and is now nowhere to be found!Had to hire a lawyer and spend extra $1,500 to go after this crooks!EVERYONE BE WARE OF THIS PLACE!!!
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November 2023 by Trish
Excellent service!! Able to accommodate a last minute car rental and the staff was kind and professional throughout the process. Highly recommend!
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October 2023 by Chris E
Staff and service at this branch is excellent. Have had the pleasure of dealing with Ahmed, one of the best customer service i've experienced. He was patient with answering questions and walked through everything clearly and thoroughly.
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September 2023 by raunaq singh
kudos to raj! definitely renting out again from this location. Hats off buddy keep that work up ??
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September 2023 by John Fortino
Amazing service fast and reliable I would recommend them to whoever is needed a car I had a Kia Soul 2022 and was from Quebec beautiful car didn’t want to give this back.
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September 2023 by daniel Ortiz
I really like to come to this place every time I need to rent a car, the service the offer is wonderful, they make you fell at home!…
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September 2023 by Bland
I am a regular here thanks to the prompt, professional and kind services offered by the staff here. But what makes the experience that MUCH better and memorable is when dealing with Joel, the assistant manager. He's very personable and helpful, when I need a car I prefer to deal with him as he always goes above and beyond. Be sure to visit him when you need a car or have any questions, he will have them answered promptly and accurately. Super happy with his services and I will continue going here and dealing with Joel, thank you again my friend.
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September 2023 by renju chakkappan
Booked through Costco an SUV for my trip to New York from Toronto. Was expecting a good vehicle but unfortunately I received an SUV in very bad condition. It was almost 100,000 km driven car and tire tread were at the lower end ( they mentioned as per their policy it meets the safety requirement ). I was driving with family including a 4 year boy . The car was loosing steering control in between. Some how managed to reached back safely. Car insurance and registration was not availabe in the car (later they sent it via email ). Only one key was availabe ( they mentioned some car with one key only availabe ). Highly disappointed. Staffs were friendly .
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August 2023 by Navjot Singh
I have been renting cars from this branch for a while now. Every time i visit, service is always incredible especially from Mitesh. He is very friendly guy and always helps with any problems during the booking time and picking up vehicle. I would suggest this everyone to visit this branch once as the management and team is much better than main street branch.
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June 2023 by Ammar Ali
I was promised by Enterprise's call centre that this branch will give me a call since I had questions about vehicles. No one called me the day I was promised the call. I called the branch again 15 minutes or so before it closes. No one picked up the call and I got transferred to the call centre. The call centre agent, John was rude. He initially refused to transfer me to his manager or supervisor. Later, he said that the escalation department is busy. Instead, he tried transferring the call to this branch again. No one picked up at the branch and it closed. I would prefer to not rent from here again.
