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December 2023 by Rick Maracle
Always a great local place to shop!!
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December 2023 by John Fuller
This place has everything INCLUDING the kitchen sink.Staff are always helpful !
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November 2023 by Dyal68
My go-to for almost ANYTHING!!!Staff are amazing.
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November 2023 by Rajesh Patel
I shop at this store every week. Since the Canadian tire store closed in the neighborhood, this store's business has picked up many folds. They also have Reverse Osmosis water fill station. This store has been around for decades. Staff is friendly and very helpful. You can go with questions about different products and the staff will be happy to answer and assist you. I believe they also do price match with competitors like Lowes or Home depot for similar products. Lennox is my go to guy when I have queries for any product and he exactly know where all the products are placed and he is very knowledgeable. Most of the times, he is looking out for customers and comes over asking the customers if he can be of any help. To me that's a top notch customer service. This kind of service is rare if we were to go to a box store.
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October 2023 by Phillip Speer
Nice little hardware store. Much better service than a big box store. People actually help you with what you need.
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September 2023 by Robert Hamilton
Great selection, well organized, bright, clean, friendly staff - great place to shop.
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September 2023 by McKayS_NF
A nice convenient location to go when you don't feel like going to the bigger box stores.I have been coming here off and on for a few years, and most of the time, I have a satisfactory experience shopping here. An added plus with using scene points.This morning, just before 10, I came in to pick up some rope that I had eyed while shopping a couple of weeks before. I knew exactly where to go and was walking a good pace to the back of the store with confidence heading to the location in the store.What annoyed me was when I heard a man's voice say behind me, "Can I help you?" I did not react because I thought he was talking to the female associate a few aisles ahead of me. Then I heard him again saying, "Can I help you, sir?" I immediately turned around and realized that the older gentleman wearing a mask was talking to me. I shrugged my shoulders and said back to him, "Um, no!" ?♂️This is the most annoying thing about my shopping experiences wherever I go! If I look lost and can't find an item, then sometimes it is much appreciated, but this associate failed to notice that I did not make eye contact when walking in the store and did not see him while I was walking to the rope and chain aisle.This person needs to be educated on proper etiquette on how to approach customers because this type of behavior can push away customers, especially when they know where to go pick up their items.I hope that my next experience will not be as bad!
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September 2023 by Blaec Bevan
To the elder lady working in the isle with the garbage can’s not 10 minutes ago that i asked for help to get the deadbolt’s out of the locked in cage try rolling your eyes away from the customer when they ask for help next time. Thank you to the kind cashier that made my mood after that just a bit better.
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September 2023 by Greg Lenko
My experience was a little different. Despite how close it is to my home I would rarely go to Home Hardware until a friend and contractor brought me there. Although I still mostly went to the other "box" stores I would from time to time stop by Home Hardware for smaller items and familiarized myself with it. Recently I had a couple of plumbing issues and went to one of the other box stores where a customer service woman finished helping a man and then helped me. Unfortunately her help included a long tale complaining about how much the male customer she just helped didn't know about plumbing and how much her husband did. Why would she talk about a customer that way? And why do I care about her husband? Needless to say yesterday when I had a plumbing issue I went to Home Hardware instead. Although the cartridge I needed was out of stock the man that was helping me pointed me to another Home Hardware store so off I went. As I was walking through the parking lot he came outside and told me to come back in because he thought he could remedy my problem and after a short time looking for parts he did. It was such a huge relief for me and although this review doesn't sound that impressive, this man whose name I later learned was Lennox was a massive help to me. I didn't have to drive across town searching because HE continued thinking about a way to solve MY problem. When most customer service staff at the other box stores wouldn't even think twice about letting me leave Lennox thought about and solved my problem and saved me a lot of time from running around and fixed the cartridge I brought in. Thanks a ton Lennox. You were a huge help. I'll obviously be back.
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August 2023 by Kim Easter
Great store first time there, very clean, staff is friendly and knowledgeable, will be a returning customer
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August 2023 by Peter Mussi
I was at this location on Saturday July 22 hoping to speak to someone about a plumbing issue. After explaining my dilemma to the plumbing associate he immediately retrieved the parts needed and assembled them on the ground so I had a visual. He was very professional and knowledgeable and I left feeling confident I would be able to complete my project. Thank you for your customer service and professionalism.For you plumbing needs Home Hardware is the place
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July 2023 by Susan McCusker
Absolutely LOVE this store, mainly because of the friendly, professional, helpful staff, esp Mike & the "Paint Ladies". Store is well stocked & sales are good!
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June 2023 by M Kelly
The location is very well stocked and customer service is excellent.
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June 2023 by Mandy Marion
Went in today to get a weed whacker and Lennox was fantastic from start to finish.Helped me find what I was looking for and the products I needed to accompany my weed trimmer and also helped me get it to my car.Will definitely be back to this location again!!
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June 2023 by Ryan
Quality selection.However... Return process is needlessly convoluted, compared to other locations.Response :Most all other locations scan the receipt and issue the refund. Simple and effective.Only if you do not have the original payment method are there any other questions.
