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July 2023 by Chris McGillivray
Grassroots has provided service on a personal level that the large companies have forgotten about. I have had timely responses to issues caused by problems with my connection.Equipment that is exclusively Grassroots is of the highest quality. Rogers doesn't even offer equipment on this level in comparison.
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November 2022 by Megan Reesor
Great service. Switched from bell, which was always loosing service. So glad I did.
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August 2022 by Peter Klungel
Grassroots became available in our rural Flamborough area about a year ago. Finally fast and RELIABLE internet for us out-of-the-city folks! On the odd occasion that there is a problem, the local team gets right on the problem and fixes it, keeping us informed the whole time. If Grassroots is available where you are, it is a no-brainer to switch to them.
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July 2022 by David Veldman
I have lived in rural Flamborough for the past 12 years and have constantly been plagued by lack of decent high speed internet providers, and of those that can supply and semblance of decent connectivity and speed, exhorbitant prices and lack lustre support or intermittent connectivity. The usual big 3 suspects are all cellular and spoty due to lack of tower/distance to towers via 4G. I was introduced to Grassroots a while back, but they could not reach over the hills to my valley, but then a neighbour mentioned they were extending out in our area and new tower being put up. I have nothing but praise for these folks: Excellent quick responsive communications, direct and truthful and most of all, clearly commited to getting a signal to my home. Technicians came around to assess possible locations to place the subscriber module (transceiver) and spent the better part of an hour walking the property and even flying a drone around in an attempt to pinpoint a decent location to place the module. Their local tower could not reach my home adequately (in a valley, not line of sight)....no problem, "we'll figure out a plan", to which they placed an access point further down the valley to extend a signal out to my place. I was informed right away about the resolution to get signal to my home and within a day, the technicians were here installing the equipment. They communicated everything they were doing, were clean, coutious and professional and went to great lengths to not damage any property and ensure the roof mount equipment was correctly installed, secured and sealed. I now have fantastic (by rural Ontario internet standards) internet speeds with very low latency and jitter, (vital for kids online gaming needs) and most of all, a local company with ties to the community and a support team behind them that is not farming off their call center to a foreign country. Grassroots Return On Investment, I suspect, is not super high (my assumption), so, investing and outlaying all that effort and expense to place a tower in our area, only to gain a somewhat small footprint of potential customers (no guarantee every local resident is going to jump from their ISP to Grassroots), comes at a huge investment risk, yet they did it anyway. That's huge in my opinion. I Would not hesitate to 100% recommend Grassroots to any locals in my area whatsoever. I am their biggest fan and embasador. Did I mention the price and packages are far better than the closest competitors by far!!! For those seeking a decent, local, caring ISP not out to price gouge but focused on getting internet access to your home, the search is over. I am not affiliated nor having any ties to Grassroots whatesoever.
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April 2022 by Megan Reesor (Flufferkinreefer)
Great service. Switched from bell, which was always loosing service. So glad I did.
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March 2022 by Glenn Robinson
Great service. Very knowledgeable and helpful.
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February 2022 by Kathy Thompson
Our experience with grassroots has been great. Stable rural high speed internet finally a reality in the country. Installed high in a tree works well, even in high winds. Great service too. Thanks
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February 2022 by George Christian
I have been extremely happy with my new internet service provided by Grassroots Technology. It's fast, and more importantly stable. I would recommend them to anyone
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February 2022 by Gary Willows
Great Service!!!! Very stable high speed internet!!!!Customer service is top notch and always do there best to keep you informed with problems or outages!!! Looking for great internet in a rural community this is the one for you GRASSROOTS Rocks!!!!
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February 2021 by barbara coopman
As a teacher these days, colleagues and students alike have had issues with their connections. It is so great to know I haven't had to worry about dropping a call or losing a connection while students are online. A great internet service!
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February 2021 by Barrier Reef
We have been very happy with the phone system and support provided by Grass Roots Technology. They provided a system that is well suited to our needs and has worked perfectly since day one. The installation was smooth and efficient, and they went above and beyond with the transition from our previous supplier. They are always available when we have had questions or needed anything. Amazing service from start to finish! Highly recommend Grass Roots Technology!
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February 2021 by Ian Streeter
I came to GrassRoots from another VoIP provider. They ported both my Canadian & US phone numbers and my fax number to there operation. When the time came for the final switch they came to my place of operation, took my phone and my SPA112 to there office, programmed them and had them back to me within a couple of hours. There was a little glitch and they stayed on the phone with me until the glitch was solved. None of this we will call you back later. Unheard of service these days. Since then service has been flawless for the 4 or 5 months that I have been with them. There web interface is very simple to use as well.I also have my internet through them and have had no problems with it.I personally believe that you can't go wrong using GrassRoots.
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February 2021 by David Kingsland
My company, The Newland Group, has been in business for 25 years serving CAA and AAA auto clubs across Canada and the United States. With such a distributed client base, telecommunications is critical to our business and over the years we've moved from traditional multi-line phone and fax service to cloud-based telecommunications.While "cloud-based" can be complex and intimidating, Grassroots has taken care of all the details for us. When we moved to GrassRoots, they handled everything and it was without doubt the smoothest of all the provider moves we've ever done.GrassRoots supplies our internet connection, and telephone service. While most of my phones are in the office, the system allows me to place an extension at my home and also forward calls automatically to my cell. While this is particularly useful in the current covid-work-from-home situation, I can see long-term benefits too.The price is competitive, the service is fast, professional and courteous.I have no hesitation in recommending GrassRoots Technology.
