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December 2023 by Sarah Richer
This review isn’t for the store, it’s for their silver-haired plumber-knowledge-god of an employee Alex. That guy is a true gem whose knowledge prevented my family from connecting the fan they were installing in my bathroom ceiling to my sewage exhaust pipe. I did not know what my family were doing, because who asks family for a résumé when they offer to install things at your house for free? But Alex knew exactly what they were about to do just because I went up to him and asked him where to find a particular part that he knew right away should have nothing to do with a bathroom fan installation. I’ve been back to the store several times now to pick up various parts, and I’ve run into Alex again and he keeps helping me find things in that enormous warehouse of a store. That guy deserves a massive raise. THANK YOU Alex.
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December 2023 by Jim Halliday
I would have given 4 stars had I not had so much trouble finding assistance. I went into the store mid week about 5 o’clock looking for some assistance on dryer hose and fittings. Very nice gentleman in the dryer section pointed me to the area I needed to look to find pieces I was looking for. He also informed me that there would be somebody with better knowledge over in that area to help me. I went over to the area found what I thought may be the right pieces but I wasn’t 100%. When I went to speak to the person in the department he was busy with another customer. Nothing wrong with that other than I stood at the desk where he was assisting another customer, and when he was done showing the customer what she needed, he walked off and never came back. he clearly saw me waiting. It was very obvious I needed assistance. I ended up putting the pieces back walking out with nothing. I drove to home hardware where someone was able to assist me with everything. The store itself is laid out well it’s very similar or exactly the same almost as the Lowe’s store previously. The store was clean. There was some really good deals on. Maybe it’s better to go when it’s a little busier on the weekend when they possibly have more staff.
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November 2023 by Leslie Wade
Great staff !!!!! Thank you to Bruce, Ralph S., Martin & the lovely female delivery woman. They didn't rush us, they were extremely attentive and patient, as I asked a gazillion questions. The cost of finishing our basement was reasonable, the delivery was not only on time, Ralph even asked, if it was possible to be delivered in the am, and it was. The driver put it all on the back deck, which was a great help. Thank you to all. Great experience :)
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October 2023 by Vita Lucas
I found a happy, helpful worker in the garden center and got excellent help from a man who gave me useful advice in the plumbing department. I have only had great service in those two departments before and after the change from Lowes, oddly.I only give it 4 stars because of the flying bugs that had drilled through the spring bulb packages.I am interested to see if the other service improves.
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October 2023 by Krystal C
My #1 hardware store. Way better than Home Depot. More selection on products and customer service is great. Also, you can actually find staff to help you when you need it with their easy button system that will page someone to come directly to you if no ones around. Home Depot should take some notes.
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September 2023 by Jess
Bought two outdoor chairs online today for $59.99 each as this location was only showing two in total in stock. Arrived to the store for pick up and noticed signs placed around saying, “spend $100 and receive a $25 gift card.” Was rudely told that that didn’t apply for online purchases, only in store ones. Fine. I then proceeded to buy over $100 in items in store and upon checking out and inquiring again if I’d receive the card this time, I was then now told that it only applies for purchases of items originally priced. So if I ask for a refund on the chairs to then just purchase them in person in store I’d receive the card since those weren’t on sale? Pretty stupid policy if you ask me. I won’t be rushing to return to a Rona+ anytime soon.
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September 2023 by M
Marilyn in the tile department is awesome !!We've had the worst experience dealing with pitton Plumbing but coming to Rona and speaking with Marilyn was great.Very knowledgeable in the tile department. Best help we've had in months in any store !
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September 2023 by Jim Baillie
Went to the new Rona store at Woodward and Barton looking for a very particular part for a pocket door that your orange competitor couldn't find. After talking to Bruce and Shaun they managed to hunt down the exact part I needed. My door is fixed and I'm happy and so is my wife! Thanks guys for the great service!!!
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September 2023 by David McGuigan
I had a run around at the Ancaster store. 20 minutes on the line with me getting timed out. When I did talk to a human being they kept pushing me through to the same line that nobody would answer. I called the Barton store and an employee called Wanda spent the time to look into my issue. I was looking for a cabinet on sale and just wanted to know if it was in stock. She was very professional and nice. They did not have it stock but I hung up in a good mood.
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September 2023 by Tim
I had the pleasure of trying to find and purchase a lamppost for outside. The first person to help me was David, very helpful and caring. He had taken us to the many places to find it but no lampposts. After David, I went to the service desk and still they couldn’t find it. It is amazing that you want to buy something and no one could find it. I left my name and number but to no avail I still do not have my post. David thank you, great help and care. The store itself, a poor effort. Still need a lamppost.
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September 2023 by Kent Yuyitung
Have been looking for Exterior French doors for our shed / garage, and have visited box stores as well as independent building supply centres. Very few places carry any in stock and getting any assistance has been even more frustrating.Until we met Bruce at the Barton St Rona + store. Got all our questions answered including guarantees, shipping, delivery time, availability, special order vs in stock, etc.THANK YOU Bruce for being Patient, knowledgeable, and anticipated our needs.
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September 2023 by Mark Principi
DID A REVIEW ON THIS STORE YEARS AGO WHEN IT WAS A LOWE'S . THE STORE WAS EXCELLENT BACK THEN AND STILL IS AS IT HAS TRANSFORMED INTO A RONA STORE. THERE ARE LOTS OF CHOICES FOR YOUR HOME NEEDS AND REPAIRS. THE STORE IS VERY CLEAN AND THE STAFF ARE HELPFUL AND FREINDLY.
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September 2023 by Chantal D
Went there a few days ago looking for tiling information and supplies. Gerry was very friendly, knowledgeable, and took the time to help us with all our questions! He made our Rona trip a great experience!
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July 2023 by Lynn RB
My experience with this Lowe's is that, firstly, I enjoy shopping here, and secondly... the staff go above and beyond to help you find things and resolve any issues. Case in point recently was a warranty issue I was having with Mr. Bar-b-q products....Natasha at the Lowe's Barton street store was absolutely exceptional at solving the issue to my satisfaction, where Mr. Bar-b-q would not. Kudos to the staff at this Lowe's, who have a real understanding of customer service, and therefore retain loyal customers. This isn't the first time Lowe's at Barton Street has gone above and beyond, and they do it with a smile, and it is greatly appreciated.
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March 2023 by Sarah Gerencser
This place is huge! Tons of variety in lots of price points for everything from toilets to ceiling fans to lumber! Their paint department is also massive with a large variety of colours in each brand as well as finishes in the base paints. I'm usually a Home Depot person just because it's where I've always gone but I'll be going to Lowe's from now on.
