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November 2023 by Jenn Jensen
Update a year later still blocked and it's ridiculous and pathetic if you can't handle a business complaint sell to someone else and get over yourself also just found a previous purchase was a broken sham.... it was a 18 inch doll horse we paid a pretty penny for..... previous update So they couldn't seem to take an upset review and blocked me from their Facebook page..... guess I won't be going there shopping for my kids clothes today like I was planning after all.... guess I'm going to walmart after all.After this review was originally written I spoke with the owner who took time out to make me feel more comfortable and secure with selling, understanding why and how it came to what it did definitely helped me feel better about my experience so I've changed my review a little.I brought in 100 dollars worth of brand-new with tag clothing, skates, lol, and multiple Halloween outfits, a bunch of others and barbies and accessories etc. And didnt get a whole lot back and of course you see nothing they take until you go through your bins they give back (apparently this is not how it should have gone, just happened to be a bad day for this particular employee i dealt with) but i was desperately trying to make some money back and definitely didnt have the time to do Facebook selling, I will definitely be more cautious on what I take and don't take in. They give about 30% of what they sell the items for, so going into all that, just make sure what your bringing in is worth while for yourself. If there ever is a next I will definitely know better.
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November 2023 by Shirin Ahmed
Very disappointing, staff is very disgusting with attitude, not very friendly. Very nice selection of clothes and baby stiff
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October 2023 by Jibin S James
The place was so messy! Very unorganized! Most of the baby products were so dirty and it covered with dust! It’s not a place to shop for a baby/children
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October 2023 by E L
Came here for baby boy clothes ~12 mos. Not too much selection especially for onesies and sleepers. I didn’t find any to purchase. Location seems to have many more girl clothes than boys. I found a few items of 18mos size for fair prices, but I really had to dig through the racks.There was a pair of pants on the rack for $5 that have a $0.99 Goodwill tag still on. Also two rain jackets for $21.99 that had the store tags of $21.99 still on - way overpriced in my opinion. This is a used clothing store where you are supposed to find bargains, not pay full retail. A few items were priced a little higher than I would expect like Zara baby pants for $9, and stained Roots clothing. The baby shoe bins had some very worn / dirty sandals for sale but in the mix were some like-new sneakers too.I was hoping to buy some books but the shelves didn’t have any rhyme or reason. I wish they were separated by age range so I could quickly pick up a few.
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October 2023 by Cassandra Hurley
Absolute joke. We took a 450 bassinet in to be assessed and they offered us $15. We bought a toy truck for my son there that was $8, we basically could have traded the bassinet for the car. Not sure how that math checks out. I would rather give my bassinet away for free than accept $15, absolute scam.
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September 2023 by Mike
Better off donating your unwanted clothing and toys. Complete waste of time if you think Once Upon Child will give you fair market value. Computer calculations are way out to lunch.
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September 2023 by Amanda Konrad
Great place and fair pricing, I’ve pretty well clothed my child just from here.
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September 2023 by Teresa Raposo
Very good prices. Love shopping there.
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August 2023 by _j
Came to this location many times in the past, never had any issues, however it's been quite a few years since the last time, so decided to check it out as I remembered there were many great finds for great prices...As we were about to walk in, there was a customer leaving, who had left some sippy cups she didn't want to purchase in one of the carts. My husband and I walked in with our two toddlers, and just got to an aisle as a lid flew across the floor. My daughter happened to be using the same sippy cup prior to entering as we just came from the park, and the lid comes off hers all the time if it gets dropped, so my husband asked if it was hers or if it was someone else's, to which I responded "no hers is in the car" as I said that, an employee walked up behind him, and as he turned around to hand it to her, she ripped it out of his hand, rolling her eyes and walking away. We both found that to be quite ignorant.As we were looking around seeing what items they had since it's been many years, we received many dirty looks from the other employees. Overall, just wasn't a good vibe. And certainly not a way to welcome customers. There was ONE employee who was nice, and being polite and also had a smile on her face as she was putting things away. Other than that the rest of them were miserable. Ended up purchasing something, and not even the person working cash was able to make small talk, or even respond to me being polite. No have a nice day, thank you, nothing at all. Definitely won't be returning for a while.
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June 2023 by Sarah Oster
Worst location ever. Brought clothing in to sell. Chose maybe 15 items. Then didn't close boxes properly so they all opened when I carried each one to the car. Then proceeded to stare at me while I had to try to rush to pick up all my items back into the box properly.
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April 2023 by Briee Wilson
I purchased a toy storage rack and bins that was shown on Facebook, I called and put it on hold and picked up the same day. It was not mentioned anywhere it was broken and only being held together by tape and was missing half of the bins. Sadly it was months ago and we just went to use it now so no return available. Horrible rip off and very rude to do that to mothers that come here to get more affordable things, now I’m out money and still don’t have storage for my child’s toys.
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February 2023 by Samantha Kreidl
Unfortunately not impressed with this location. They are always overstocked, it is not worth selling your clothes or toys at this location. When I recently visited with a good amount of zara/h&m/gap clothes, as well as a few boxes of toys, they sent me home with most of my items. The items they did take, were purchased for about $1 per item. I would agree with some of the other reviews, that customer service at this location could definitely be improved with friendlier service. In terms of their stock, it is mostly colourful cartoon graphics and glitter or sayings on most clothing, the book section is overflowing, and the toys are mostly larger plastic toys. It would be worth it to drive to the Burlington location instead as I've never had an issue with customer service there and the selection is much better.
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January 2023 by Ally D
VERY rude customer service.Today was clearance of $1 items. I shopped in the section and found 2 matching sweaters for my kids. Which was in the wrong section and a worker had to track down the 4T section that was moved. One with a tag and clearance and I didn’t even notice the other had no tag. I got to check out with many items and she pointed it out. She took it to “management” (unsure if it was as when I asked she didn’t answer if she was or not). She proceeds to tell me the sweater is 6x more expensive than the other one on for $1. The same sweater, the same condition. She told me it goes by date of when it comes in. I proceeded to check out and ignore it and take both items off as it was ridiculous. Asking the cashier to show the manager and call her over so I can clarify and show they are the exact same which the manager didn’t know. As the cashier only went up and asked how much. She yells to her at the other side with attitude she wants to know why it’s priced so high. Literally acting like that was my concern not why are two items the same prices different. My friend with me I said to her “this is ridiculous it’s my fault they don’t tag and label their items”? Than the cashier smirked so my friend called her out and asked why being immature when just being genuinely curious why such drastic price differences. Than not having management come over and explain propThe cashier proceeded to loudly said “we’ll what do you want me to do cry” laughing.This is the service for just trying to understand a situation.
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January 2023 by Deborah Medeiros
Very good place to bring unwanted items... Also as well you can find great deals on random things.. Everything is always in great shape.. Def recommend if you are looking to save some money.
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December 2022 by The Ainzlee
Top notch store for all your children's needs. Carry in your children's clothes for cash or credit. Widest assortment of clothes in very good quality. This is our go to store and has saved us a tonne.Tip : Buy a bit out of season to get even deeper discounts.
