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January 2024 by Harpreet Dipak
Unhelpful staff, not flexible at all. I hope I get my package successfully after all the hassle I went through. Associates give one side of information while another associate tells another story. Staff is not properly trained here. Management is even less helpful. What a disappointment and total nightmare trying to retrieve my package. Do not recommend.
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November 2023 by gabriela maria
Awesome service !!! Super friendly and efficient. Love penguin pick up as my option for personal parcel pick.
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November 2023 by Robert Shellington
Each time I go, the workers are so efficient and friendly. Every company should be like them. 10*
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October 2023 by Mandy Belmont
Quick and professional. Hours are great too ! I used them for awhile and never have a problem questions answered accordingly. Great staff
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January 2023 by steven_igo_4uf
review date: august 30, 2022customer service date: july 8, 2022i ended up having to use penguin pickup @ mountain plaza mall (PPMPM) to retrieve a missed delivery attempt from purolator.the PPMPM is located inside the mountain plaza mall at the corner of upper james and fennell.i didn't know who PPMPM was, so i backchecked their website. they have excellent business hours so that all shift workers can access the store - they are open 7 days a week and have weekday evening hours.the website also explains who penguin deals with (retail and e-tail companies) and shipping providers, in addition to what services PPMPM provides.grabbing my package was straightforward. there were 2 guys at the store - 1 guy asked for my id and proof of package order even after i literally described exactly what i was going to get, who it was from and the carrier.i can respect the security aspect with verifying who i am, as there are unscrupulous people out in society.once info was supplied, my package was given to me and i was good to go.bottom line: i would use (and recommend to others) PPMPM as a pick-up location in the event the shipping provider was unable to safely deliver a package to my house. ?
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January 2023 by Eddie
I've been to this Site several times & it's always been a smooth visit. I rarely have to wait & my items have always been ready to go. What I really like is that I get a notification from the Shipper that the delivery has been received by PenguinPickUp, followed by their own confirmation notification. Their location is easily accessible by multiple travel methods & their hours are flexible.
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January 2023 by Lisa
Used them as the pickup point for an online Ikea order. I wish I knew sooner that this existed! Cost $5 to have my oder dropped off here. Super convenient saving the drive to Burlington.
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January 2022 by Chirag T
Seamless experience, the staff take great care in verifying the person at pickup as well as handling the purchased products. They provide carts when picking up, really helpful when there are large/heavy orders. Great customer service with care and integrity for the products. Keep up the amazing work!
