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January 2024 by Micheal Serson
If I could give more stars, I’d give them probably 20 more. They’re the best staff I’ve ever seen.They very patient and calm.Emma made it very easy, she is great at her job very informally, plus easy to talk with.I would say the nicest person I have talked to in sale’s since I’ve moved back to Hamilton.So I just want to say thank you to all the ppl that work at Public storage on Hess Street, Hamilton,Ontario for all the hard work they do and for being great at there job.Specially, for being great people??
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January 2024 by Kathleen Englefield
We rented a unit from them. Patrick showed us around, he was really nice and helpful. Ivy was really helpful as well with the paperwork. The units are good sizes, and very clean. I Highly recommend. Thanks Patrick and Ivy. Once we were ready to move stuff into our unit, we purchased a lock, Emma helped us out, while she was taking us to our unit, she gave us a little history of the building, a really nice girl. If you're looking for storage this is the place to go. ?
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November 2023 by elaine bristol
Friendly Staff. No hidden fees. Everything was explained. They made sure you where very comfortable with the right storage unit.. staff has a great sense of humor..
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November 2023 by Kathlyn Rose Gardiner
Emma, Natasha and Pat were so kind and accommodating! They helped me through all the paperwork and explained things clearly and assisted me with a very last minute request.Highly recommend working with the team on Hess St. and would definitely do so again.
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November 2023 by rahul kashab
I moved out my stuff a few days ago and the service was amazing had no issues at all. The staff is really friendly and always asks for the ways to improve l. Would definitely recommend to friends.
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September 2023 by Lilyan Grubach-Hambrook
6 years at Public Storage. Always easy to access. Clean. Can buy packing products on site - furniture felts, boxes, tape - a real godsend. Accommodating staff. Loved the old pully lift - old Hamilton- now gone and all flash and easy elevators. Would highly recommend.
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August 2023 by Kurtis Elton
Every staff person I interacted with was very friendly, helpful and professional. I'm docking one star only because we were told that all lockers on the first floor at this location were 8 ft in height, but that isn't true. We ended up finding a locker that met our needs, and I would use their services again. Recommended
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August 2023 by Sohayla Abdelghany
Aleena was incredibly friendly and helpful. She took me around, and helped me find the best deals possible while being very patient throughout the entire process. The rest of the staff (Ivy and Emma) were equally as kind and attentive! I highly recommend this branch of Public Storage.
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August 2023 by April Lee
Ivy helped me out today with my first time getting a storage space and was incredibly helpful going above and beyond moving something really heavy that I was struggling with. Great experience and fantastic worker :)Edited to add:Went back to public storage again to sell the motorcycle I had in my storage space and was helped out by the most amazing staff member along with Ivy again. I can't remember this staff member's name (I think it was Emma), but she also went above and beyond and was amazing.
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August 2023 by Grant Okpere
The staff Emma and Ivy were very friendly and courteous and Emma took us round to show us the units. She was very detailed and professional, she dumbed everything doen for me. I love the units, quite neat and easily accessible from multiple entrances. I will recommend this location.
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June 2023 by Sara Frampton
Emma was knowledgeable, friendly, personable (on the phone and in person.) This is my first unit with public Storage and the facility was clean, bright and well maintained. They currently have a 3 month offer, and that made this choice even better!
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June 2023 by K. Grim
Emma and Ivy were very helpful in helping me navigate renting a storage space. They showed me several units and when I moved in made it super easy and accommodated our movers. Units and building are clean and service is very friendly! Highly recommend!
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June 2023 by Ashley M
First time using Public Storage and the staff are very friendly. Patrick was great with explaining the entire process & helpful with finding the right sized unit for me. Highly recommend coming here! Facility is very organized and clean.
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June 2023 by e Hamilton
I love this place! I've never been unhappy about the units that I have rented (and there have been several!). It's not only the cleanliness but the staff are second to none. Awesome place and I highly recommend.
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June 2023 by Matt Skelly
Emma and Ivy (Front Desk) were very accommodating and made each step of renting and moving into storage very easy. I appreciate the extra lengths they went to in order to orient me to the storage facility and its contract. The facility itself is clean, secure and easy to use.
