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February 2024 by zabron wanjiku
The bank is so welcoming. Also the people are so friendly especially Adrianne.she really adviced me appreciately. Keep up the good job.
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February 2024 by Mariel Ablazo
Thank you to Ms. Adrienne everything was just smooth with opening my bank account here. Very helpful and kind. Kudos! 5 stars for her ☺️
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February 2024 by Clyde Lumayno
This branch is very welcoming, especially Ms. Adrianne Escarian. Helped me open a new bank account, adviced some tips for the new students here in Canada.
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November 2023 by Abdul K
Go to a different branch, unless you have few hours to spare waiting in line
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October 2023 by Ghazale
This branch is wonderful, especially Ryan. He is very professional and helpful. He explained everything in details for me and made the process as easy as possible. Also the security guard is so kind and wonderful
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October 2023 by Devinderjeet Kaur
Very bad customer service and unorganized. If you are coming as an international student do not make RBC as your bank. Being an international student in a new country, have have lot to deal with and RBC rather than making it easy for you keep on giving you appointments over appointments. Even you come with GIC still you might have to wait a lot for your own money
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October 2023 by Mohammad Khodadad
First, Ryan was so great and helpful while being 100% professional. Second, the security was so nice and warm.
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October 2023 by Simarjeet Kaur0032
This bank is very inconvenient and disappointing for students as well as very poor service . Apart from it no customer service at all
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June 2023 by Nicole Alana
It has been one thing after another with RBC.. their automated person on the phone doesn’t understand the word ‘yes’. I tried to open an account in a branch, and they took me to a room to have a virtual session and then the phone and computer didn’t work. Later, I opened the account online and I was told I needed to bring in 1 piece of ID to open an account and then I actually needed 2 when I got there. I managed to ‘finalize’ opening a new account with them in person after jumping through so many hoops, only to have my paycheque bounce because it hadn’t actually be finalized even though I went in and they told me it was. 2 stars instead of 1 because they were really nice.
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June 2023 by Camille Durden-Foster
Went on a whim expecting the service to be terrible because of the reviews - I met Chitrali who was so knowledgeable and helpful and really made a positive difference to my financial situation and life - I came out on a high. Such a shame she's leaving the branch to do her master's this month. So 5 stars from me.
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March 2023 by Trevor Sutton
They lock the ATMs at 5pm, LMAO! What a joke.
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February 2023 by sayedalkhan haqyar
Due to working well, I like 21 King Street West RBC branch because it has a good Banking Advisor. He has a lot of experience especially Creating different Banking Accounts and RESP Program. Actually he is punctual, a good helper, and on time problem solver. His name and position are below ?.Name: Mr. Ryan, HenriPosition: Mutual fund representative.
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February 2023 by Sayedagul Sayedi
Mr: Ryan is the best customer servicer, when I have appt with him, he gave me a good experience and he is the best in creating different accounts including the RESP Program . We are very satisfied with his service.Mr: Ryan we wish you success in your life!
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February 2023 by Harley
Thank you Natalie A for creating new policies for RBC. RBC will rename to NBC once you step up to regional manager and that day your altitude matters.
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February 2023 by Harold Haynes
To start with, RBC is not my primary bank. I do have a credit product with them (LOC) and a basic savings account. My primary bank is another one. Today I went (third time in past 3 years I have tried to get an answer that I had hoped would be different. I asked if I could set up the LOC as a payee on my main bank. Teller was not sure. She checks with Manager. He tells her “no” we cannot. I ask why. My wife has a LOC with one bank but banks at another one. The bank with the LOC set up a way for her to make payments from he main bank. I explain that to the Teller and ask why they can’t do the same thing (essentially set up a “dummy” visa number for the LOC. she does not know and that is where it was left. Less than helpful.
