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February 2024 by Douglas
Staff at the checkout probably the Friendliest off all the chain
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January 2024 by Bruce Pilcher
This location is much larger than it appears from the street and has a very large warehouse and lumber yard.
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December 2023 by Hadis Saffari
You can find so many deals and great customer service
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November 2023 by Sula Anne Kosacky
Best selection of Christmas trees, good prices.
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November 2023 by The Roofing Crew
Super helpful will be back again
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November 2023 by jjph1066
The new and the old rona are terrible. No one helps, no one.I got sent to each store from each store cause the other store carries that now and neither do.. I won't be shopping with rona again. Lowes was awesome. How quick things can change.I wish I could give -stars.
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October 2023 by William Curlew
Store was very well laid out and organized was in and out very quickly with no nead of assistance for finding what i was looking for
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October 2023 by Larry Covert
Friendliest Rona in Ontario ! Ready to help with anything you need.
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October 2023 by Heddle Heddle
“Dan” (with a beard) needs to be fired.Three separate interactions with him over the past year, and each time he’s a conceded, rude person to me and my wife.I’m a VIP member here for my business, and I’m not sure I’ll spend money here again as long as he’s employed. Absolutely tarnishes the Rona name.
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August 2023 by Msgk
All the guys at contractors desk are great! Mike, Anthony and Anton.
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August 2023 by Lisa Brown
Went to Rona on Barton st east yesterday and Jonathan was incredible. He went above and beyond to assist me with what I needed. He was friendly courteous and very helpful and is the reason Rona is my go to store of all the building supply stores. Keep up the incredible service and thanks once again Jonathan!
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August 2023 by Scott Payette
A bit of a weird store but they have a great selection of wood products.
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June 2023 by Noromdi Puts
If you really wanted to improve customer service, you would read the lowest google reviews. Who cares about 5-star reviews unless you just need an ego boost? This contest you've been running to illicit positive reviews by offering $1000 has been going on for too long and shows your desperation.
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May 2023 by Nen HOH
It is absolutely frustrating that option 7 on the voicemail network does not work - it simply hangs up on you. So, good luck checking in on online purchases or getting any assistance with delivery issues. Staff have apparently reported this issue but it remains uncorrected. If you press zero for the operator, they just connect you to the same extension then the system hangs up on you. It doesn’t matter which store you call, press 7 to be disconnected. Call back, repeat. This is an incredibly poor reflection of head office.Update: I finally got through to customer service who indicated that the item purchased would be delivered on a specified date. I had called Rona before 10 am to ensure that the item was on the truck otherwise I would have gone into work and salvaged my day. The purchase was made online. Contact store was Grimsby. Various Grimsby staff told me that the item was coming from the Parkdale store and one said St. Catharines store. After taking a full day off work as a self-employed person, I waited past the delivery window time, reassured by Rona staff that the item would be delivered to my home as indicated. However, it wasn’t until after 4 pm that day that they advised that they didn’t realize that the item was a special order and that the item wasn’t placed on the truck and it would be delivered next week - a full six days later! Even confirming twice that day that the item was on the truck meant nothing. How disrespectful to confirm delivery then at the end of the day say it wasn’t on the truck. A lost day of pay for what? I cancelled the order. This company doesn’t deserve my business. Poor management and policies. The left hand doesn’t know what the right hand is doing. Customer service doesn’t respond to emails either. When you get through by telephone, don’t expect patience and politeness - I only got that from one of three customer service representatives. Buyer beware.
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May 2023 by Cory Patterson
Always a pleasure shopping here. Employees are happy to help and not condescending and the guys at the Pro Desk are legends
