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March 2024 by Angela Arana
A peice on my drier cracked. It was still under warranty. Mike and Anthony came out to replace it. Right on time. Very curtious and professional. When they changed out the peice, they found a secondary problem. Wires were severed during the manufacturing or assembly, causing my dryer to never fully dry the clothes. Always slightly damp. So I had to run the dryer atleast twice. They explained everything to me thoroughly. 5 star service.Thank you so much. Appreciate it.
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March 2024 by Trish Wilson
Amazing service! Anthony & James are very professional, courteous & friendly!! Fabulous work for a decent price. Definitely recommend.
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February 2024 by Emily O'Riordan
We had an amazing experience with RTC. Our dishwasher was leaking and the day a technician was scheduled to come my day had gotten a bit tricky with children/doc appts etc. Mike was super flexible and moved back our time slot by one appointment, and followed up to confirm the timing worked. When he was at our house he was friendly, informative, and incredibly professional. We will definitely be asking for him in the future if any of our home appliances break down (though admittedly - we hope it’s not soon!). Excellent customer service all the way through. Absolutely recommend.
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February 2024 by Dave Taylor
Looking for professional appliance repair ? Look no further than RTC. RTC repaired my stove under warranty, went to bat for me with the manufacturer to ensure my stove was repaired correctly. I definitely recommend Justin and RTC.
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February 2024 by Matt Ridley
We had them repair our upright freezer after the compressor failed. They correctly advised a new evaporator and heat exchanger as they would have very likely been damaged due to the nature of our compressor failure. They sourced parts and completed the repair quickly. It was quite an expensive job and they shaved a percentage off the subtotal to help us out. A gesture that was much appreciated and ended up turning us into a repeat customer whenever the time comes. Thanks guys. Great job!
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February 2024 by Andrew B
James did an amazing job fixing the fridge !
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February 2024 by iman omar
James came by the other day and helped us with few things around the house. His work is immaculate and appreciated! Loved the service 100/10!!!
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February 2024 by Michelle Leo
I got my fridge fixed yesterday by 2 amazing technicians. James and Mike courteous friendly fast. They were amazing young man. Definitely would use this company again and recommend it. Mike and james were Absolutely a pleasure to have in my home like. I said very respectful courteous and Friendly and the The Knowledge of repairing my fridge was amazing. They knew exactly what was wrong with that fixed it in a timely matter Cleaned up everything . , . Thank you james and mike again
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February 2024 by Felipe Rivera-Madriñan
James and Mike from RTC Appliances fixed our broken dryer. They were professional, courteous, and timely (despite very snowy weather, they arrived on time). Took under an hour to fix our dryer and they made sure to tidy up any mess they made. Highly recommend!
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February 2024 by Athing Yel
Mike and James were super nice and did an amazing job fixing my washer dryer.
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February 2024 by Robert Paccione
Everyone I dealt with was very friendly, and they were able to come out and take a look at my washer in a timely manner.
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February 2024 by Frederick Marchildon MBA
Great service on a dishwasher repair. The tech was on time, professional and courteous. Highly recommend RTC.
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February 2024 by Anna D'Ambrosio
Would never call this company again. We're still waiting for a part that was ordered back in October 2023! They came, they installed a new fan in our older model refrigerator, then we find out the thermostat wasn't working (which is why the eggs and milk froze) so they ordered the part (and we had to call after 2 weeks to find out what the delay was and all they said was, "the part is on order") … we never received a call back or follow up about that part and we're still waiting (it's now January 2024) so we decided we're buying a new fridge instead! Thanks RTC for NO customer service follow up and all our spoiled food!
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February 2024 by Judy Reese-Blackwood
Amazing service! After the frustration and stress that comes with our fridge no longer working - it was such a pleasure having professionals - James and Mike - arrive and go above and beyond to troubleshoot and take care of the problem. Extremely friendly, courteous and professional! Finally I have a working fridge again!! Thank you so much! I'd give them 20 stars if I could!
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January 2024 by Len Carter
As many of the other reviews have already stated, this is an excellent company with a solid reputation for good service, professionalism and honesty. The bottom freezer in our fridge was malfunctioning and the service technician who came out, Rob, was highly knowledgeable and comprehensive in giving us a clear description of the problem and the potential remedy. I will not hesitate to recommend this company to anyone in the Hamilton area.UPDATE: - Dec. 2023We have used the appliance repair services of RTC on 4 or 5 different occasions for dishwasher, refrigerator and oven repairs over the past few years. We have always found them to provide excellent service on every level. The reception staff are courteous and efficient, and the service techs are experts at their trade. Our most recent need was for our convection oven that was randomly fluctuating in it's temps. The service tech, Justin, quickly identified the problem and repaired it within 30 minutes of arriving with a $5.00 part. The oven is now working like new. We have always found RTC to be prompt, dependable, honest and fairly priced. I would highly recommend RTC.
