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November 2023 by John
The pharmacy is excellent and are very thorough. They have called a couple of times to check up on how I am doing with my meds. They are very patient and make sure that you understand. I highly recommend.
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November 2023 by terilynn porter
Very rude reception. just hangs up more so frustrated cause she couldn't get her words right when asked if my prescription is ready for pick up . Sounds miserable and clearly a refreshment of employees are needed ar this location. The employees don't seem to thrilled to be there or even want to answer a phone.
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November 2023 by Thomas Mitchell
My wife and l went to get a flue shot today. It was about 4:00. We filled out the forms. There were nito one else waiting. We had to sit for just over one hour. It was very hard. I'm 75 with heart failer.When we got the shot it took six minutes for both of us.
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September 2023 by Ash_trologist
1 star, & I would give 0 if possible. I walked my electric scooter through the store to grab a single product. It was off, and I did not use it in any way, shape, or form. I was in and out within 2 minutes. The security guard named "Jackie" came up to me and complained about it. Any other store lets me in and browse, no problem. I understand escooter laws are very new. However, this is NOT a bike. I was asked to lock it up outside where bikes go. My scooter is worth much more than that, and I have no proper way to lock it. Let the scooter users in. You have now lost a VERY loyal customer, and I hope you fix this. If you simply look up the laws and bylaws for Hamilton, you will see that as long as an escooter is no larger than a stroller, and obviously you're not using it; there should be no problem. Seriously, Jackie has better damn things to do than tail me because of a scooter.
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September 2023 by Sue
Busy pharmacy but no issues so far. People need to understand they are not the only customer
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September 2023 by S Q
I had no problem with this store until the brown security guard decided to follow my kids and I around and then proceeded to wait for us at the exit door. I wont spend my money where I am being discriminated against. Lots of other shoppers drug mart to go to.
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August 2023 by Josh Wilson
Hit or miss experience with the pharmacy here. I had a covid vaccine here and they were very well organized during that time period but today I'm simply trying to get a prescription refilled and the phone system loops you around in circles, so I probably spent about 20 minutes just trying to get a hold of a human over the course of three phone calls, one of which the system just ended the call. The first prescription request I sent to the doctors for the wrong medication. When I called into rectify it the pharmacy worker wouldn't even let me explain. She slammed me on hold about six times trying to "figure it out" when all she had to do was listen to me explain that they requested the wrong med and please submit a new request.Pretty frustrating experience when you just trying to get simple medication.
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July 2023 by MsZodi
Not impressed. I personally don’t like the self-serve check out because I believe people lose jobs because of it. The cashier today refused to serve me at the counter, and then immediately afterwards served other people. No good reason for it and when I called her on it, she totally ignored me. Ignorant cashier service. I will never utilize this shoppers drug Mart again.
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July 2023 by Linda Seller
Pharmacy is horribly slow. Lots of girls working but tend to chat a lot leaving the customers to stand in line for much to long.
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July 2023 by Steve McFadden
This pharmacy has the worst customer service by far. I submitted a prescription renewal online, and I didn’t hear back for 6 days. I tried calling the pharmacy throughout and never got a live person. Twice I was disconnected and the third time - some music played for 2 hours. I eventually drove across town to check the status of my prescription. The woman at the front desk revealed that the pharmacy hadn’t faxed my request to my doctor…. (After 6 days!)To add fuel to the fire, the pharmacist was apathetic to my situation; as though I were to blame. She wouldn’t apologize or even take some ownership for essentially not doing her job, but rather, she shifted the responsibility on me. She explained that I should have checked in. The irony. I tried calling multiple times and drove across town to do just that - check in.In the end, the pharmacist charged me $19 for a week’s worth of medication - saying it should tie me over until my prescription is ready. $19 is more than I will pay for a month’s supply of medication. And it’s not about the money, it’s the principle. The pharmacy didn’t fax my renewal.I had no choice but to pay the fee, as I need my medication to essentially breathe. The pharmacist was aware that I was without any meds for a few days and took advantage to make a quick dollar. Some true apathy I tell you.My family will no longer do business with Shoppers Drug Mart and their pharmacies (affiliated or not).
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June 2023 by Haralambos Troulinos
I Came to pick up a parcel at the post office at 1:55 pm there was a sign on the door that says post office open till 4 PM due to short staff, enter the store and go to the post office. There’s another sign Canada Post will reopen at 2:30, yet on the delivery notice that I received says the post office is open from 9 to 6 on Saturday. Come on guys get it together. Time is valuable and my time is just as valuable as yours. I understand that sometimes unexpected things may happen, but it seems to be happening more and more at this location. May be a good idea to call ahead.
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June 2023 by Christopher Labonville
One of the worst locations in the city, the staff are rude and the pharmacists are worse. They constantly screwed up perscriptions, missing pills all the time witch could have been fatal for someone like me who needs to take alot of pills to stay alive. They would fight you about it everytime, making it seem like you were in the wrong for there mistake. Eventually we had enough and switched to Pharmasave and havnt even thought of Shoppers since switching. The prices are also ridiculous. My friend also left Shoppers because they constantly tried to make him pay for things that were covered and made him jump through hoops to get everything he needed.
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April 2023 by Melissa DeMartino
They shut the lotto machines down 1 hour before OLG closes sales. And that’s 2 hours before the store closes. I’m pretty sure this is against their agreement with the OLG. I spoke to the staff about it and was advised that ‘that’s what they were told’.
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March 2023 by Tamara Baff
Pharmacy is very unprofessional at this location. They text me to let me know that my Rx is ready and when you arrive to pick it up you are asked to wait 30 min while that prepare it. They have given my prescription to someone else in the past year!!! ?
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February 2023 by Henry Bee
Switched to Walmart. It's amazing how much better they are! This pharmacy lies and makes all kinds of excuses why they aren't simply filling your prescriptions. Apparently they try to fill many of them off-site, but it doesn't work and they pretend you or your doctor is at fault. People need their medication. If you can't do it, let people know you are maxed out and it would be better they go elsewhere.