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February 2024 by Relle LB
Such good selection and decent prices! Can't wait to go back
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January 2024 by Jennifer Silversmith
They LOVE following you around and harassing you constantly under the guise of "friendly customer service" but really they're tailing you because they think you're a shoplifter. Which is hilariously unnecessary because all they seem to carry is the same cheap brands like Walmart/Old Navy/generic mall brands.
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January 2024 by Sanja Pavlovic
I was passing by this store because I live nearby and dropped by into Metro, and thought maybe I should go in. I have not been in the store since just before COVID due to their rude customer service. Before going in I thought I should check out the reviews to see if something had changed. Clearly, nothing has changed. It seems the same miserable owner is there. I am baffled that anyone still comes here because I see the reviews are consistent with my experience. From selling meh things for high prices, to the short guy's miserable face and terrible interaction with customers. I love to support local but this store I hope goes under soon - don't need that negativity in the area.
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January 2024 by Tamara Low
Awhile back I took in a large bag of gorgeous, new pretty little thing clothes. They didn't want to buy a one, even when I said I was selling them cheap. They said it wasn't their style but a few pieces I had were almost the same as items they had, just mine were nicer and new.
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January 2024 by Brittany G
Update: THEY BLOCKED ME ON INSTAGRAM BECAUSE OF THIS REVIEW LOLThis place has went downhill from when it opened. Not sure if it was a staffing change or what, but their social media does the bare minimum and they only care about designer items. They also don't post when they're not selling, so don't waste your time bringing your stuff here. I'll be going to Platos instead.
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January 2024 by Z. Y.
The store is fairly well organized! Can always find a few nice pieces here with fair pricing.
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January 2024 by Sheila Richardson
I have purchased more than one decent designer purse here.However, the man who works there is so rude and offensive. No greeting, no smile, and if you try to be even mildly friendly; he stares at you as though you’re really just an inconvenience and beneath him. Put your bags there..scowl. Don’t worry I am not looking for a new friend in a grubby t-shirt He is the reason I won’t go there again.He actually makes me feel uncomfortable.I may drive to Burlington and try that one, next time I’m in that area.I would love to make a complaint about him; but I think he may be the owner.Oh, and most customers don’t need to be educated on current trends either!! This, unless a customer asks of course. I am not going to run home and grab the clothes I wear, and sell them to you LOL
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December 2023 by Rebecca Crawford
Absolutely disgusting customer service. Return policy requires personal information such as your address. For no good reason, this company is recording your address when issuing a refund. The policy doesn't say this anywhere. I had my receipt and the tag still on and yet I can't get a refund without giving my personal information to this company. Lost a customer due this ridiculous behavior. My guess is they are selling your private information to third parties.
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November 2023 by Karen Davidson
Found a sweater with a hole in the arm pit So call “ owner” basically told me they won’t discount it because it will EVENTUALLY go to clearance. So they’re selling second hand damaged goods for outrage prices to begin with. Basically accused me of damaging it say things get damaged all the time in store Very rude. Has a huge 70 % off sign when you come into the store with only a very small tank top rack at the back discounted.
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August 2023 by RUDYFAN 9
They did buy quite a bit of my stuff however the experience was not good. I know they try to go through things quickly, but I brought in neatly pressed and folded items which were returned to me haphazardly thrown in the containers. They could have been loosely folded instead of just thrown into the container in a ball.In addition, the owner seemed annoyed that I had brought items in or just didn't want to be there. The website said they buy all items, anytime but he made a point to tell me what they didn't want and was actually quite rude through my whole transaction.I won't bring my items here anymore. I go to alot of trouble to meet their buying expectations and ensuring my items are presented appropriately. Please remember that although people are selling items to you, they are still customers and good customer service is pertinent to repeat business.
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August 2023 by Jessica Shorten
Store used to be a great place to pick up some gently used clothes however my last experience was awful and I will not be returning to this location. The clothes they have “bought” is garbage very worn and stretched. The owner is rude to his staff and customer. Guy could use a lesson in customer service and professionalism if he’s gonna be walking around the store in his grubby T-shirt and shorts talking down to staff.
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June 2023 by Hashtag Mcleod
I really should have read the reviews before bringing things in to sell. Was told AFTER sign in that it was a 2-3 hour wait which turned into a 4 hour wait. It wouldn’t have been an issue if they actually went through the clothes. They took some that were from the top but when we got home all the clothes at the bottom were not even touched. AND they stepped on the lulu lemon belt bag I had put in there to sell. They couldn’t even tell me, just put it back in the bag for me to find when I got home. I have a photo of what it looked like before it went and how it is now. This place is a joke. Locally owned isn’t always the best option. Just avoid this place at all cost. You will have better luck selling things at Plato’s closet and getting better deals.
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June 2023 by Noon El Khorasani
DO NOT SHOP OR RE-SELL YOUR CLOTHES HERE!!!Both the male and female owners do not have proper training or any sense of customer service, they are extremely rude. These people lack respect and human dignity. I have shopped here multiple times and most of my interactions have been with the female owner, she is very immature and acts like a literal toddler it is embarrassing for her age!!.Also the manager Meghan is straight up ignorant, does not know how to properly interact with customers and overall sucks at her job. These people need a major fixup and serious re-evaluation of their customer orientation because the awful google reviews of this place does not do it justice. Take your money elsewhere!!
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June 2023 by Connor Newton
My wife came in to sell clothes this morning when she said she overheard a conversation between what I assume was the male owner and his two employees she said he was being very disrespectful and overheard the two girls to stop recording them as they felt very uncomfortable. No one should ever be treated like this which is why I decided to leave a review in hopes that head office will take accountability for this man. My wife felt very uncomfortable because he kept glaring at her. To any other women be careful when having encounters with this man.
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June 2023 by The Lochners
I do not understand what is going at this store at all. I can hardly find anything for someone in their 40's. Their styles are lacking. Selling clothes to them is so difficult. They turn down very stylish clothing and if they take it,they give you peanuts for designer labels! This store has really gone downhill! I can't bring myself to shop there anymore. Even Missions Thrift across the street has better clothing for less!
