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January 2024 by Goonies N Stuff
Just drove 45 minutes to pick up a headlamp that the website says has 8 in stock. Go in there not a single one left, no way they sold out on my drive over. This HD and Brantford Home Depot are complete garbage
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January 2024 by Viktor
Branko provided excellent service and advice regarding light switch installation. He took the time and effort to educate us on how the light switch worked and how we can install it. He was very patient with our questions and his advice led him to us installing the new light switch without any problems. Excellent service!!!
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December 2023 by Kristoffer Wilkinson
Love this Home Depot, they always ask me if I need something. Having someone approach me and ask me takes the stress off. Now I don’t feel like I’m bothering them. Almost always helpful, always pleasant.
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December 2023 by Kaveekaran Ratnam
Mark had fantastic customer service. I couldn't find something anywhere throughout the store and I asked Mark. Right away with a happy smile he took me where it was he was very nice and helpful. Will come back again.
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November 2023 by Alexis F
Horrible experience. I put my items down for a second and a worker took them and I’m guessing put them back, when other workers saw me place these items down and let them know I will be back. The products in the aisles need to be put back rather than customers items. I then had to run all over the store again and the workers did not assist me in retrieving any of them items. Workers here have lots of attitude and don’t want to help at all. Home Depot in store experiences used to be much better.
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November 2023 by Debora E.
I had previously ordered window treatments but unfortunately the order was incorrect. So, I went to Home Depot to get the issue resolved and had the absolute pleasure in dealing with staff member Samantha. Samantha went above and beyond to correct my window treatment order. I have since gone back to order more blinds and made sure I dealt with Samantha again. I have complete confidence in her knowledge, skills and abilities. You can see that she really cares and wants to do the best job possible for her customers. She is a definite asset to Home Depot and I would gladly deal with Samantha over and over again. Keep up the good work Samantha!!!
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November 2023 by Mike Brock
The first time I stopped here I was greeted by a very friendly lady Samantha. She helped my father and I buy a patio set. She was so patient and knowledgeable that my father said he will only go to her for whatever he needs now considering she knows the whole store lol. Don’t ever get rid of her. She is why we shop here.
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October 2023 by Matthew E.P.
I had a question and I saw an employee who had just finished, Jeremy, and asked him. It was a tricky question and he was very knowledgeable and gracious with his time to help me troubleshoot. He even went over to another experienced employee with me to confirm the product! I couldn't believe how helpful he was and he had already finished work. A fantastic employee and well-deserving of credit!
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September 2023 by Masudul Alam
The home depot ancaster location , tools rental department employee knowledge are suck. I rented the carpet cleaning machine few days before , it didn't work properly i complain them ,and they charge me 2 times ,but both times are same problem. I was there this morning ,explain them ,and they said this is not the machine problem ,probably my carpet wasn't clean properly before i used the machine. I told them i cleaned 3 times, again they are saying something that doesn't make any sense. My whole basement carpet was absolutely clean , now its all over stain and bad smell. It is very frustrating . Before you rent pls talk with them properly. They are absolutely unprofessional and lack of knowledge. Only thing they know to get customer money. Only responsible guy i find out is Mohammad who works there. I showed them the video of my carpet after cleaning , its a disaster.
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September 2023 by Paddy Sandy
Went to home depot after waiting over a half hour to receive any kind of help at the new rona (lowes) in brantford, only to be treated horribly by staff and then manager, for interrupting staffs breaks. As soon as I walked into home depot, I was greeted by someone asking if I needed any help finding anything. I said yes, and the person took me to the section, and showed me what I needed, explained how to install it, then walked me over to hardware dept and talked to another assistant to tell him I need concrete screws. He smiled as he said this gentleman was gonna take care of my needs and said have a good day. I got the correct items, and went through check out where I was once again greeted by a smiling person, who also told me to have a nice day. Even though my anger and stress dissipated as soon as I was greeted at door, the way I was treated by all involved made my experience at home depot an enjoyable one. I will be going there for all my building supplies for our new home from this time forward.
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August 2023 by Austin Athaide
Gary from hardware should just have "I don't know" pinned to his chest rather than his name tag. It would be more useful than he was.What tools are part of this promotion? "I don't know" Where can I find them? "I don't know" You told me if i purchased this sander, I'd get a free battery, why isn't it scanning at the register? "I don't know" Can you be more useless? "I don't know"For the record, i don't care if you don't know... just maybe try to find out or ask a coworker? or... do anything other than stare at me with a blank face
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July 2023 by Anne and Wayne Symonds
Ordered a bathroom vanity on line. It came when it was supposed to and the delivery man placed it where we wanted it kept until our installer could put it in later.Outr guy put it in one day when we were away. All the info said it had soft closing doors. It doesn't so off we go to Home Depot.The person at customer service desk said she didn't even know what soft close doors are but she'd get someone who does.A few minutes later and Charlie arrived. He went to look at display model and says it doesn't have them either. We showed him the specs while customer service lady looked it up on their site. All info said it should have them.Charlie takes us to the bath section and introduces us to Katherine. Explained it all again.With no argument they gave us the proper hinges. A great amount of kidding between them which we were part of. Turned into a pleasant experience.A big thank you to Katherine and Charlie as we really expected Home Depot to tell us tough luck.
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July 2023 by J W (Jude)
Good price for appliances. DELIVERY IS HORRIBLE! Bought a Frigidaire French Door to replace my Bosch French Door. Driver walks up and says fridge won’t fit. I asked him to come in to see the Bosch already in the kitchen - delivered through the same door and larger! With a bit of effort on their part but mostly us (took front door off, mail box, screen door hinge) the fridge was delivered to our kitchen. Driver pulled out delivery papers to sign and fridge was sitting in the middle of my kitchen floor. Not levelled, not hooked up, not assembled. He called Home Depot to say we wouldn’t sign and put “Rachel” on speaker phone who informed us that the existing waterline had to be less than 6ft from the fridge and on the same level. Our waterline comes up from the floor in the spot for the fridge, which meets the requirements (there is no paperwork for this stipulation that “Rachel”cited over and over again for hookup) Would not hook up existing waterline, did not level the fridge and left door handles on my counter. French doors were not even. If delivery knew how to do their job, they could have told us the doors get levelled once the fridge cabinet is in place and levelled.Photo shows existing waterline. Home Depot’s solution is to deliver another fridge 2 weeks later. If delivery did their job as stated on the Home Depot website this wouldn’t have happened.
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July 2023 by sevanluxe
Kevin and christ Went above and beyond helping me find the product that wasn't in display but was showing online that they have the stock, was incredibly difficult to reach out the product, they did the hard work to make it happen and I have the items that I came for !!! I can't thank you enough guys you are an Asset to the Home depot hope you get the recognition that you deserve!!!
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July 2023 by Monireh Faghihi
I never review a retail store but I needed to say "Thank You!" to the staff of this branch. you are super helpful, respectful and very knowledgeable. It's an absolute pleasure shopping here. Keep up the great work folks, you're all the best! :)
