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February 2024 by darrin mallon
Bought two boas from them at different times and both had snake mites. Do not recommend at all.
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January 2024 by Sarah
Amazing place! Just bought my first snake from them, a champagne ball python & I couldn't be happier!! Along with my purchase I got to meet some really nice people. They provided me with so much helpful information on how to keep my new friend comfortable and healthy!
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January 2024 by Yahshua Is King
It's closed. No longer in service
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November 2023 by Alex Feran
If you're going to close your storefront, at least update your google profile so people don't waste money getting there for no reason.
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October 2023 by Rainbow Clan
Ever since the guy left and its just the woman, this place has gone far down in quality. Go figure.Edit: Okay so you are stalking my profile? Seems unprofessional. Also this is the one and only review about "women" where it's mostly a joke because obviously there are competent women who own businesses and run stores with good work ethics. Unfortunately the women who started over looking The Reptile Store failed at customer service, felt self entitled and ran the place into the ground. My upvotes prove that people agree and almost anyone else I talk to about The Reptile Store have nothing good to say about the new management. And last I checked the place was closed so yall either changed locations or are shut down. Anyways take criticism positively and learn from it. For the record, I am also a woman♡
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October 2023 by Denise Wilson
They need to be investigated for animal abuse and neglect. I'm confident the staff here are a danger to animals and if any of them have animals in their life - should be investigated. Extremely reactive and rude as well. I wouldn't be surprised if I hear about the staff or the store in the news someday. Avoid at all costs.
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October 2023 by Charlene Dokter
Reasonable prices, great stock and the staff are educated. I found them 3 years ago. I called about a wild turtle I "adopted" off of kijiji and I quickly discovered was very sick. They did not fully cover turtles in a Reptile Store, but they helped me find a great turtle rescue, and now I rescue turtles from selling sites. I buy what I can from these guys.
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September 2023 by Jeif
Great staff who gave me tons of info on getting a snake fit my son. The sakes gal was not only a beauty but also very knowledgeable.. deft the place to go to see n play
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September 2023 by GD
Management is a nightmare here... do not care about their staff or reptiles. If you care about ethical purchasing do not buy from here. Even take a look at how management responds to negative reviews here on Google.. it's a joke. It is simply immature and embarrassing. As a business owner, I feel bad for the staff and reptiles. Surprised this place has not been shut down yet for treatment of staff and reptiles.
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August 2023 by James Crosthwait
Used to love this store, been going for five years now. I think there's been a management change?Staff are rude and hostile to customers, we were in today and overheard the staff having a loud and inappropriate conversation.We tried to persevere when the crickets were coming prepackaged, even though most of the ones we were given were full of dead crickets.Just sad to see, we won't be coming in anymore. The quality and experience is no longer worth the effort.
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July 2023 by Myra W.
Had an amazing shopping experience and help finding a crested geko ! Indi was an awesome person she has great knowledge about their animals she gave us lots of information and was very helpful! she also gave us a hands on experience to find the best geko for us which was very nice ! Great place overall !
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June 2023 by Kevin B
We went out to get some information on a new pet for our son with the intent of narrowing down our choices. We had a fantastic conversation with Dylan at the reptile store and made our decision right then and there. Dylan was extremely knowledgeable, friendly, patient, and considerate. This was our first reptile pet and he provided great information and guidance on what to consider and why. I can't remember the last time I visited a store that was staffed with such passionate and knowledgeable people. To me the shopping experience is just as important as the item you are shopping for and the experience we had was amazing. Thank you Dylan and staff at the Reptile Store. We are looking forward to picking up our new chameleon this week! I highly recommend the reptile store for anyone interested in a reptile pet or wanting to learn more about reptiles.
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June 2023 by Chloe Dart
Had such a great first experience here with lots of help and education from Indi! We went home with a spunky little Brindle Crested Gecko! The store was very tidy and clean, and not to mention the two unique friends that wander the store floors! A tortoise and a parrot! Overall an amazing experience and we will be returning!
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June 2023 by Jester Raven
The staff is always polite and helpful, the store is neat and tidy and the reptiles are taken care of. Take a few minutes to look around there is a lot to see, I personally like the parrot and turtle they have. The prices on the animal food is great, I usually pick up 4 rats for my Boa, and can't beat the quality and price.
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June 2023 by Taylor Ellicott
Chelsea and the person on-staff were incredibly helpful and informative. As new amphibian/reptile lovers and potential owners, they thoroughly answered any and every question we had. They helped explain species, foods, pet personalities, enclosures and beginner friendly tactics all with budget friendly options to help us.Thanks for the great experience! Hope to see you again soon.
