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January 2026 by Noura Khalaf
Great efficient service with reasonable prices
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December 2025 by Irene Arguez
Friendly staff, despite the surge of customers, they maintain composure and humor in between processing.
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December 2025 by Deb Hibbard (Deb)
I had the best experience at this UPS store. Very friendly and knows what they’re doing! Highly recommend them.
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December 2025 by Jessica Newton
Spoke to me like I was an idiot. Wouldn’t listen when I said it was a free return shipment. Made me pay to print off my shipping label even though it was supposed to be free.
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December 2025 by C Johnston
I have been greeted and served by the same man 2 times in a week. Very efficient and fast and processing my packages.
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December 2025 by jay peacock
Always good to me and my company
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December 2025 by Shari McKay
Great experience, the staff here were very courteous and kind. Got the job done quickly for me and was less expensive than I had thought.
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December 2025 by Mitul Mandanka
I visited for a color print. The service was really quick and very friendly. I appreciated the store.
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December 2025 by Jess
I went to this store to get passport-size photos and had a very disappointing experience. The staff did not show me the photo before printing to confirm if I was satisfied. When I checked it afterwards, the picture looked dull, pale, and had terrible contrast. The lighting in the store is very poor, and the camera flash reflection completely ruined the quality.
When I went back to explain the issue, the staff member kept insisting he “couldn’t do anything” and told me to come back 30 minutes later—even though I explained I needed the photos urgently. I requested a simple retake, but he refused to help.
This is extremely unprofessional and shows a lack of basic customer service. I would not recommend getting passport photos done here. There are many other places that take pride in their work and actually care about customer satisfaction.
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November 2025 by Samsung Diamondbd (Diamond)
Best service ever..
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November 2025 by Monica Panaligan
The people here are amazing and very professional.
Great service and I highly recommend them. They
are kind and happy to help you :)
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November 2025 by Shreeya Shah
They have the printing machine if you don't have the waybill copy and that's the best thing.
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November 2025 by adeniyi teniade
My Golam was super helpful both professionally and personally.
UPS had returned my package by their own mistake and I was trying to get a refund since 25th of September 2025. I was being pushed around until i called the shipper(UPS UPPER JAMES, HAMILTON) and Mr Golam stepped in and helped with the while process, he was one step ahead and was always ready to listen when I called.
UPS initially agreed to refund and after 1 month the refund still was not done, Mr Golam tried his best but UPS wickedly changed their mind with the refund and as at the time of this review, UPS have not made the adjustment on the invoice as they promised, I have proof of emails where UPS Preffered customer agreed to do the refund but not they have changed their mind, they have been pushing me back and forth for almost 2months.
I am grateful to the staff of UPS Upper James and the Manager Mr Golam for their professionalism reagrfing this matter. They have been so helpful to make sure I receive my packages.
Thank you so much for your help.
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November 2025 by Liron Ademi
they are very correct, and very fast. thank you
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November 2025 by Elizabeth Morales
Great service
