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February 2024 by Bailie Wansbrough
i got my two guinea pigs from here, my rabbit had just passed away so i was looking for a hamster but the manager had me falling in love with the guinea pigs! she helped me so much, let me visit them before i was able to pick them up, taught me everything i needed to know and i am forever greatful for her!
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February 2024 by Marco Codognotto
Great shop, friendly and knowledgeable staff. They were great with my bird and did a tremendous job trimming her nails and beak. Will be coming back!
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February 2024 by Simon Hare
Nice vine in this cute little pet supply store. Not much for fishkeeping beyond some supplies for bettas. Many lovely birds, and reptiles and the supplies they need. Convenient right on Concession.
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February 2024 by Marcel Labelle
Love this local pet store,friendly staff and they help you out
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December 2023 by Stefanie Seiler
Come here if you want a fabulous experience! They know so much, they are so friendly, and they provide 1:1 support for all your animal needs. I wouldn’t go anywhere else. Thank you for always helping and listening!
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December 2023 by Rania Al Sheikhly
I’ve bought multiple birds from them and they were all very sweet and healthy birds! I love the Urban Zoo because you can tell that they care for their birds and their birds are very happy and friendly. They also offer a great assortment of food, toys, and other bird needs. They’re also always happy to provide advice and assist you in your bird needs.
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November 2023 by Olivia Herbert
Just walked out without purchasing.HERE IS WHY:- Redhead employee was selling a live rat (I understand some feed their snakes live that’s fine) but they could have done it more discreetly. ANDDD the employee held the rat by the tail in the air for a long while! Whether they are destined for food or not this is an incorrect way of holding them.- Employees were goofing around and not really providing any customer service- Store SMELLED bad as well- As I was about to head out I was talking to the redhead employee about the parrots. She interrupted me to correct me on parrot behaviour?? What are your qualifications ma’am? I’ve worked with birds for years.Left a bad taste in my mouth when I was already not happy. CUSTOMER SERVICE NO GOOD.Wouldn’t recommend to anyone in the city.
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November 2023 by Lynda Muller
This store is fantastic. There is a wide range of small animal foods and treats as well as a selection of birds, lizards, fish and small animals. The staff is knowledgeable and caring. My go-to for anything bird related.
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October 2023 by Anna P
Janna and Alanna are absolutely wonderful humans! They are very knowledgeable, kind and patient. They have made a few house calls for grooming my parrot and they have been so great and patient with him. Both are very skilled! When I visit the store they are always happy to answer my questions and provide recommendations. Highly recommend!
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October 2023 by Justin White
Great pplGreat local pet shop (not many around)Day geckos I got are amazing
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September 2023 by R
Got two of my birds from here. The store owner, Janna, was very nice to answer all my questions as a new bird owner. She raised both my birds from when they were young and still needed to be handfed, so they both came to me very tame. She also supported me when I had questions afterwards about bird behavior troubleshooting and such.I can tell she cares very much about all her animals even after sale. I can't recommend this store enough because having someone knowledgeable to help as a new owner is extremely valuable. She also cares not to sell products which are known to be harmful for our pets, such as happyhuts for birds. Thank you Janna and your team.
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September 2023 by Roxanne S.
Got two of my birds from here. The store owner, Janna, was very nice to answer all my questions as a new bird owner. She raised both my birds from when they were young and still needed to be handfed, so they both came to me very tame. She also supported me when I had questions afterwards about bird behavior troubleshooting and such.I can tell she cares very much about all her animals even after sale. I can't recommend this store enough because having someone knowledgeable to help as a new owner is extremely valuable. She also cares not to sell products which are known to be harmful for our pets, such as happyhuts for birds. Thank you Janna and your team.
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August 2023 by Agnes Ujfalussy
I got my Quaker parrot from them over 4 yrs ago.he is a blessing to me
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August 2023 by Miah Singh
One blonde lady is always hiding in the washroom. Have to wait and literally yell out for someone to come and help us get what we need. Shouldn't have to wait 15 minutes for someone to come and serve us at a store.
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July 2023 by Jer Exotic
Best place in Hamilton to get all your reptile, and exotic animal needs. I visited this place after having issues at another 'reptile/exotic pet store' and after talking to the owner Janna and purchasing the supplies I needed, she told me that if there is something I need and they don't have they would gladly order it in.. this will definitely be my go to store from now on..
