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December 2023 by Joe Nethery
Jason, Meghan and team were beyond accommodating, helping me with a defective item return. They went above and beyond with my and my 6-year-old to get us a replacement toy she was dying to use. It wasn't their fault the first toy didn't work, and yet they went above and WAAAAAY beyond to make everything better. It's obvious they cared about us having a good experience--so of course the kid now wants to go back all the time :)
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November 2023 by BEN KHIDIR
OmG Awsome Sweet, polite and caring Ladies working at the baby Registry department. Especially lady name Hanan, she was so kind and understanding. I’m usually a pain and she actually put up with me and helped my wife sincerely. Thank you!!!
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November 2023 by SarahLynn Clarke
Went in and grabbed exactly what Iwe planned to get my grandson for Christmas. 15 minutes and done.The staff was so friendly and helpful. I felt sick and the customer service person got me a chair. She looked so concerned
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November 2023 by Heather vanHoof
We had excellent customer service by a sales person named Candace. We were looking for a ride on toy that showed there were 6 in stock. There were none on the shelves of either of the two locations they could have been on. The sales person checked with the back room and they couldn't be found. We were searching aisle by aisle because they had to be somewhere. Candace apologized to us and could sense our disappointment! She went to the back room again and checked another area it could be and low and behold there they were! I feel she should be commended on her top notch customer service!!
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November 2023 by Finer Things Club
We had to leave a comment. We came in with our little guy, and they had a funko pop he has been wanting for a long time. They only had a display, but when we asked, they said absolutely we could buy it, found the box, and were so helpful & kind with.him. Totally made our little guys' day!! Thank you. The staff here are amazing
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November 2023 by Lorette Fillion
We had an excellent experience at your upper Wentworth store in Hamilton with your associate Evelyn. She was very helpful in us finding what we needed and solved a couple of issues we had. She went above and beyond what we expected, thank you Evelyn and the rest of the staff at that store.
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November 2023 by Lee P
Ashley was very patient and helpful with many returns I had to make. She also helped me find items off a Baby Registry that wouldn’t appear online. Everyone at this location was very friendly!
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November 2023 by Allyssa Horning Wilson
Every time I visit, the staff are lovely. It's a rare place to have so many people who seem to want to help and be at work. Really enjoy going to this location. Madhu was very helpful my last visit.
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September 2023 by Riley Dalgleish
This toys R Us it’s unbelievable i went shopping there with 3 of my friends and the whole time i was there their were atleast 2 employees just following us around and watching us while we were shopping the whole time. Not very welcoming.
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September 2023 by emily lake
3 men having an altercation in the doorway. Being 9 months pregnant I did not feel comfortable walking pass so I didn't go in to purchase the items remaining on my registry adding up to over a grand
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September 2023 by Chelsea Taylor
Thank you so much to the staff! Especially Tammy! They made sure I got the new movie doll after a mix up. Excellent customer service. Thank you again!
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September 2023 by Mona GS
Jenn and Marlene (baby department) were amazing to work with. Our entire experience with ordering crib parts with them was smooth, easy and stress free. They exemplified the best of customer service. Marlene was on top of my request, kept me informed of progress and assisted in contacting the appropriate parties to resolve our request. Would definitely recommend these ladies for any baby related requests.
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September 2023 by Adrianna S
I started going here after many years when I was making a baby registry for my first back in the spring of 2023. The lady in the baby section was extremely helpful in getting me set up and informing me on coupons and deals that I could benefit from. I continue to frequent here now that my little guy is born and have yet to be let down!
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September 2023 by Aaron Lawy
Only leaving a review because MADHU was amazing. Really appreciate her help with finding my gift and giving me great experience. Thank you for all your help and keep being amazing . Take care all the best
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July 2023 by Jonalyn Booc
I recently had the pleasure of visiting Babies R Us in Upper Wentworth and was incredibly impressed with the exceptional service provided!!Marlene (baby registry staff) went above and beyond to ensure that my shopping experience was seamless.Thank you so much for being so kind and helpful!! ❤️
