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December 2023 by Lorna Neely
I popped in to get a couple deals on Black Friday and the staff were beyond helpful. Price matching, helping to find items, and going above and beyond. Special shout out to Jodie for all the help!
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November 2023 by Krista Henderson
Edit: I spoke with Jodie and she was very helpful and willing to help me out. Thank you! I appreciate the response.I called another location to price adjust an item that was on sale yesterday and they were willing to do it but couldn’t find the item in stock. This location said they had the item in stock but was unwilling to price adjust. Clearly they are able to seeing as the other location was willing, but they just don’t want to. Very inconsiderate.
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November 2023 by Adriane Vuk
Hello…have to give credit where credit is dueI was at the Stoney Creek location today purchasing a step 2 Play House and the young sales associate that helped me take this to my car was amazing. Anthony was very patient with me as I decluttered my trunk and tried to unlatch the rear car seat to the front so I can put the back seats down to make room for this 3x4 ft box. Anthony was standing outside for at least 20 mins trying to help me…in the cold might I add.Thanks Anthony!I appreciate the outstanding customerservice.
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November 2023 by Julia Fox
Excellent customer service by Nicki, Babies R Us. Great product knowledge, and very friendly. Would highly recommend.
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November 2023 by Maha Ismail
Great customer experience. Thanks Jodie for saving the day by fixing the problem we had with my daughter’s birthday gift.
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September 2023 by Jessica Schuster
Yesterday when making a purchase I provided my native status card. The cashier hands me the paper and says I need your address to which I replied no you dont. Her response was very rude and abrupt as she stated yes I do. I was very taken back as I have never provided my address when making a purchase using my exemption card. This cadhier made me feel like I should just leave all of my items behind and make my purchase elsewhere but I proceeded to cash out. My husband advised that the interaction was very uncomfortable and I should call to speak w a manager. When I called the store the the associate answers and says Hi thank you for calling toys r us Jodie speaking. I say hi can I please speak to a manager? Her response was Hi Jodie speaking. I ask um....is this the manager, she says yes. I explained to her that her cashier was terribly rude and asked for some information regarding the exemption form. She told me that the customer address is required when making a purchase using an exemption card. She was quite abrupt at first but eventually explained to me that she was a new manager to the store and they need to ensure everyone provides their address when filling out an exemption form. I definitely appreciated the explanation but still really dont understand as I have never had to fill out my address in the past or when making multiple purchases later that day. The manager said she would speak to her employee regarding the interaction but did not ask who it was that cashed me out. Over all this experience made me feel like tax exemption is a hassle for this store. I have never felt so uncomfortable when making a purchase but also when seeking information from a store manager. At a children's store!! I will say though that I have had many issues when trying to use my exemption online so I am beginning to wonder if toys r us as a whole has an issue with the indigenous community. Very disappointed.
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September 2023 by Loulou
Customer service was above and beyond. Maggie helped us find an item that was out of stock and helped us put it on hold at a different location. Casey, someone reltively new I beleive, had such a kind composure when helping children and taught them how to count their money to pay for their item. Absolutely lovely experience by all involved.
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September 2023 by Jamie Baraniecki
The service is amazing and they really go beyond the call of duty to help make my kids experience amazing
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August 2023 by Ed Racho
10 Stars!!!I had made the decision to finally pull the trigger and purchase the Graco Modes Adventure Stroller while en route to Niagara with the kids, knowing that trying to get around with 2 toddlers and trying to carry around essentials with them in tow would be rather difficult without having one of these awesome wagon strollers.Was able to get some assistance right away from Brandon ( the Toy Manager from this location ) who located a new one from us in the back storage area. And while testing out the floor model, we had a wonderful little interaction with Linda who was so friendly and kind when speaking with my kids and making the passing time go by nicely and smoothly. So thank you once again Linda! Your company is so lucky to have an individual like yourself at this location.Brandon helped me check out the stroller and then went above and beyond and assisted to help me bring it out, and then remove it from the box to assemble and pack in the back of my car. His kindness, empathy, and attention to detail shined so brightly. He was also able to help me mind my kids while i was trying to figure out some small details and connections. A true gentlemen and even better human being.Truly you made my time there not only quick and efficient but seamless and a joy, instead of trying to juggle 2 little ones and dealing with any mounting frustration while putting this sucker together.I also learned that Brandon has been with the company for 19 year! I wish that your company should consider themselves so lucky and fortunate to have had you for so long and still continued to be engaged and wonderfully thoughtful after so many years.Cheers to you and the rest of your staff at this location. I’ve been in many ToysRUs’ over the decades, but this by far has been my best visit yet. I will gladly make the drive all the way from Scarborough to deal with you fine folks time and time again.True praise and recognition may not be enough but sincerely and truly, all the best and see you on the next one!
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June 2023 by nupoor agrawal
This toys r us is a very good store with very good staff. Especially Stephanie the manager was very helpful, pleasant and friendly. She helped me get the basketballs which were on sale even when online it said out of stock and there was none on the aisle. Thank you Stephanie for great customer service experience.
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June 2023 by A D
Great place to buy Toys. It's Toys R US!!!!
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June 2023 by Prakash Reddy Bommidi
Terrible customer service!! The long haired blonde male cashier, once in a while needs to help customers when he’s not busy flirting with the female cashier.Guy can’t answer a simple question and starts shouting at customers! Dude get a life! If you cant help just say you don’t know why shout at customers?
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March 2023 by Chris Coughler
Men’s bathroom was gross ..actual store and everything else was great
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February 2023 by april oliveira-kean
I really hope this message gets back to her. If I could I'd leave a 10 star review for Linda in the baby section of this toys r us ! She was absolutely incredible. Helpful , kind , so knowledgeable!! Honestly never met a person with such exceptional customer service skills! Wonderful time and we will 100 % be back .
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December 2022 by acat6384
I ordered a toy for my son online. It's been 18 days and the item hasn't been even shipped. It's absolutely outrageous!
