Value Village, a Savers brand, is a global thrift retailer offering gently used clothing, accessories, and household goods. Their Rethink Reuse® business model purchases, resells, and recycles used items, keeping over 700 million pounds of goods from landfills annually. They also support over 100 nonprofit organizations by purchasing donated goods, providing revenue for community programs. Customers find the Value Village stores to have a nice selection, though some locations may be lacking in certain departments like clothing. Prices are generally good, though a few reviewers felt some items were overpriced. The Waterdown location in particular was praised for its sales and nicer clothes compared to the Hamilton stores. Service at the Waterdown store was highlighted as exceptional, with a checkout employee named Jason providing outstanding customer service. He assisted seniors at the self-checkout, went above and beyond to help, and demonstrated kindness and compassion. This was in contrast to some past experiences where customers had difficulty getting assistance from staff to view showcase items. Overall, Value Village is appreciated by shoppers looking for quality secondhand goods at reasonable prices, with the Waterdown location standing out for its selection and superior customer service.
