-
November 2023 by Sam
False advertisement. Advertised all their dvds as a certain price and when I went to pay they said it cost more and then proceeded to give me attitude. Two other employees felt the need to join in and as I was leaving one of them from a cash a few checkouts over decided to chime in with a falsely sweet “have a nice night”
-
November 2023 by Kayla Holt
This place has to be the most ridiculously overpriced thrift store. Selling items that you got for free that are clearly from Dollarama for the same price brand new. 16.99 for leggings from Old Navy! I might as well go by brand new from the store. Reebok sweater for 29.99$ RIDICULOUS! I'm a long time shopper. And unless there is a sale or a coupon I will not be in this store. I will add pictures later.
-
October 2023 by J A
I used to love coming here but my last experience a couple weeks ago kind of turned me off of this place. Cockroaches crawling in and out of a coffee maker on the shelf right there out in the open. I get these are second hand items and there is always a risk but I also wonder how well they check their products being donated. Gross.
-
September 2023 by Jen Wylie
No change rooms since lockdown. I pretty much avoid the clothing section because of this. The store is huge so lots of selection. A bit over priced, but Value Village always has been. I don't think there are cashiers anymore, just self-checkout. I prefer pretty much every other thrift store in the city over Value, except they have a lot of items coming in daily.
-
September 2023 by Lisa M
First off, the 3 star rating does not reflect on the staff at all. They are always friendly, competent, and personable. Part of the reason I gave 3 stars is because they have removed their change rooms altogether, and patrons are no longer able to try on clothing. So now you must purchase and exchange only within 2 weeks. This makes finding an outfit a lot more complicated than it needs to be. As it involves several visits and multiple exchanges. The other part of why I gave 3 stars is because I was extremely put off by how many self check outs there were. Why are there self check outs there, at all? There is just no level of customer service anymore, and it's a very impersonal way to conduct business. There is not even an option to have your purchases rung out by a cashier. You should have at least one cashier at the cash for people who do not wish to support self check outs or are unable to use them. So, that is just unacceptable, in my opinion. So, for this, I give only 3 stars!!As for the selection, it's always good. There are always treasures to be found.
-
September 2023 by Dylan Matthews
Was trying to do a simple exchange. Product I wanted for the exchange had missing tag. Waited 5 minutes for it to get tagged. Get it finally and it's worth less then what I was trying to exchange.Was forced to spend the difference that they owed me by buying a reusable bag. I ended up owing 78 cents and will never get my time back. Thanks for the horrible experience. Making simple things complicated is exactly what's wrong with the world. Shame on Value Village. Absolutely pathetic.
-
September 2023 by Noromdi Puts
If you're going to force us to serve ourselves by checking ourselves out, at least stop bothering us in line. I don't want to talk to your checkout employees and I don't want them hovering over me while I'm being forced to check out my own items.Also, your prices are ridiculously high and sometimes higher than new prices. 20 cents for a paper bag? Really?? Corporate greed is beyond reasonable at this location.
-
July 2023 by Douglas Willis
I will never come back, no cashiers on.Only 2 ladies talking about their personal lives at the self checkout, if they were manning a cash your labour dollars would be used way better.We are not your employees.Sunday July 16th
-
July 2023 by Sarah
The best way to donate stuff. I wish it was a bit clean or they take care of the items when displaying it but I also understand the overall concept. I am just grateful that there are such places where we are able to donate things that can be of help to others at a lower price. This specific location has a donation point where you drop your items. They accept everything including furniture and others.Please make sure that what you are donating is clean and proper for the place before donating.The three stars is for the overall concept and for the donation line in my experience.
-
July 2023 by Ankur
Value Village is always good. Prices have been rising with inflation but still sometimes u get best deals. I was offered a 50% off coupon for survey i filled in so monitor your emails.
-
June 2023 by Andrea Van Overbeek
WHAT?? Come on Value Village, this pricing is predatory. In the case of this set, the condition of the items didn't warrant the pricetag. Yes, I know Pyrex is a hot item, but remember this is not new and you are not a vintage reseller. You are a thrift store and the opportunity to access of these items should be fair. Given the state of the economy and what people can actually afford you do not need to drive up prices as your stores are constantly filled with people and your profits are already skyrocketing.
-
June 2023 by Alexandra Reaman
Cool stuff to be found but unfortunately the prices have gone sky high… pretty sad when they get this stuff for free.On to my new personal favourite mission thrift and goodwill
-
June 2023 by Colette Vallieres
Wow what a great location / store in Hamilton .. It is huge .. Tons of everything .. Books galore .. Everything you might need galore .. Self check outs .. Very efficient ?
-
June 2023 by EJ Lee
No change rooms whatsoever, but you still can't get refunds for items you would like to return, even though you never got the opportunity to try them on. It's exchange only, with a mere 14 days to do it.Ugh. What used to be half-decent at best is now barely worth it. I would much rather support smaller thrift stores who care about customer satisfaction and overall experience.
-
June 2023 by Ella Small
I’ve been going here for years and they have a good turnover rate of stuff although their prices have gone crazy lately. A lot of things are being marked up at almost retail value which is crazy especially when they receive inventory for free. I’ve also found big discrepancies in pricing between similar items. The store itself is quite large and could be good if you’re looking for a specific item.
