“Went to get information on changing the battery on my iPhone 8 at the Roger’s Hawkesbury location as it had reached its life expectancy and was thinking of perhaps upgrading to an iPhone 12.Mark was the service rep that served me and I was absolutely pleasantly surprised at the quality of his attitude, knowledge, friendly demeanour character and interest in supplying me with a few choices of products from Roger’s to choose from.Have being in the customer service industry for overtime 25 years but now retired, I have found that customer service has deteriorated to such a level that it’s no wonder that customers are preferring to make purchases online instead of dealing with actual bad customer service people.Mark is the exception, his customer service skills are impeccable and I highly recommend him for any type of products that Roger’s has.Needless to say Mark supplied me with an iPhone 14 and plan at a great price.Mark, thank-you for your great service and hope that Roger’s rewards you accordingly.SincerelyLloyd”
Mobile Phones
“Went to get information on changing the battery on my iPhone 8 at the Roger’s Hawkesbury location as it had reached its life expectancy and was thinking of perhaps upgrading to an iPhone 12.Mark was the service rep that served me and I was absolutely pleasantly surprised at the quality of his attitude, knowledge, friendly demeanour character and interest in supplying me with a few choices of products from Roger’s to choose from.Have being in the customer service industry for overtime 25 years but now retired, I have found that customer service has deteriorated to such a level that it’s no wonder that customers are preferring to make purchases online instead of dealing with actual bad customer service people.Mark is the exception, his customer service skills are impeccable and I highly recommend him for any type of products that Roger’s has.Needless to say Mark supplied me with an iPhone 14 and plan at a great price.Mark, thank-you for your great service and hope that Roger’s rewards you accordingly.SincerelyLloyd”