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January 2024 by Arghya Sahoo
Very fine linen
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January 2024 by Maham Fatima
I was here for boxing day shopping I bought a top and i was told that this is final sale. After 15-20 minutes i went back in the store to get the same article size changed and the staff was like no you can’t do that. Im so so disappointed by their service they don’t even know how to keep costumers. I wanted to talk to manager to make an exception she didn’t even do that. Such a poor costumer service I didn’t even asked for a refund. Im never shopping here.
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December 2023 by Jesus R. Cerda R.
Were expecting to see Canada / Toronto printed tshirts or hoodies
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December 2023 by BR Rasalin
Casual clothing
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November 2023 by Gurlal Singh
I recommend people never to buy anything from this store its been two months i ordered shirt for my brother we did it online by store because of size unavailability later i got an email that my order has been cancelledI went to store and told one of the sales reps working there she told me to call customer service bcz she cant help me out I’ve been calling customer service for almost a month but never got my money back
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November 2023 by Renn CA
Just came in with my girlfriend and sister and the staff had nothing better to do but whisper and laugh while pointing at us. We were the only people in the store and not even a single greet, no wonder that store is dead. Maybe next time instead of laughing and making jokes about customers to make them feel uncomfortable, find a different job. I know Mcdonald’s is always hiring. Learn to train your employees properly and actually investigate these issues because clearly there is multiple reviews like this and the issue is still there.
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September 2023 by Jenny Kang
The staff didn't know about the discount QR code on their store mirror. I inquired through email. I got response but it was different from what the QR code said. I love roots because of their quality but staff training is poor
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August 2023 by Grace
Terrible experience. Rude staff (manager). I visited the store around 8:40pm on July 11th, wanted to use the change room to try on a short and was advised that the change room was closed 30 minutes before 9pm closing time since it was already cleaned. I’ve asked the manager that I only needed a minute to make sure I’m buying the right size but she’s not helping at all to avoid customers messing up the already cleaned change room. If your store close at 9pm, the change room should be available till 9pm. The manager and staff put the convenience of themselves ahead of the convenience (reasonable needs) of the customers and not to mention the attitude that the managers giving to the customers. Hope the staff of the Roots Store located in the Premium Outlet sees this comment. You really need to improve the customer experience big time.
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April 2023 by Abhay Gautam
If there was an option to rate it negative, I would do so without hesitation. By far my life’s most embarrassing, RACIST and disgraceful experience at this store - courtesy store manager Melissa. On April 14, 2023 we purchased t-shirts and were advised that we could return them. We had requested removal of price tags as they were gifts and the store staff removed the entire tag instead of price. However, the stickers were left on. One of the T-shirts was scanned thrice while we bought only two pieces. As a result one of the T-shirts was not scanned! We came in to return and the store manager Melissa refused it. When I insisted that she fix the problem, she called security on us to have us removed from the store. I was there with my kids and wife and we all had to go through this extremely embarrassing and racist incident - never again Roots.
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March 2023 by Pinder Saini
Worst customer service ever....
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November 2022 by maimoona naz
As someone who has previously worked at this location, I would never shop here or recommend anyone to work here.Absolutely toxic work environment. Managers do nothing but gossip & insult the coworkers. Yes, I’m referring to the female Australian manager I worked with. She is beyond unprofessional and lacks morals.On a side note- I was not a terrible employee. I came in on time, I always made the top 3 list of most sales - it’s just that I didn’t engage with my coworkers because I do not like to engage in gossip.Heartland location is terrible too. If you want to shop at Roots, I recommend going to the Square One location.
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October 2022 by Manmohan gill
No size availability, after 12 clock
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August 2022 by Peter Sott
Friendly staff and good selection but PLEASE clean the dust bunnies in your change room and add a chair to sit on.
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August 2022 by Mustafa Karim
Not an outlet yet it is at Toronto Premium Outlets. Was informed this by an employee. Prices are same as the website.
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April 2022 by Binyamin Goldman
Nice store they had socks for sale
