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December 2023 by Mary L
At a time when every dollar counts especially when buying baby formula, I would appreciate the cashier that was working tonight to do better. She refused to get any help or management to apply my optimum points so It can help with the formula expense. I don’t care that she showed me the computer screen saying she is unable to do it, then get some help to override it as she stated that’s what she needed but refused to get any further help. This isn’t the first time we’ve had an issue with this shoppers and I’m sure it won’t be the last. Heavily disappointed.
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December 2023 by Jameson L
Avoid at all costs. The most overstaffed and unhelpful pharmacy team available.With 8 people on staff, informed that walk in appoints for vaccinations cut off at 6pm.No wonder why there wasn’t a single customer in the entire pharmacy area at 6:30pm.Go somewhere else and save yourself the hassle.
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December 2023 by Julia Duck
PUKE...DISGUSTING..We were waiting to have get a passport photo done this morning. There was a terrible smell, apparently, someone puked right beside the area btwn the post office and the photo dept. We were there for about 5 - 10 mins, no one came to clean it up. one customer stepped in it and was getting no real help. We left without getting a passport picture, we were disgusted.
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December 2023 by Kash Onlee
Always an issue with this pharmacy. I called them to confirm medication is ready for pickup, they confirmed. I go the next day only to find out the prescription was cancelled?!?!?! Very inconvenient, always wasting my time
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December 2023 by Robyn Conway
Sale stickers are constantly out of date or missing entirely. The staff are always standing around talking to each other, it feels like I'm interrupting when asking for help because they are all chatting away. The freezer section is a nightmare and I can never match the items to the price tags because it's so disorganized. I'm always disappointed in this store. The handful of times I have used the pharmacy it's been a very long wait. The post office has always been helpful but the rest of the store is very poorly managed.
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December 2023 by Valeria Issavi
It closes at 10pm everytime I gone there at 945pm I see them closing the place down. Signs everywhere say midnight but it's not real.
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November 2023 by Sarah
Worst place to get prescriptions filled. Over stepping doctors more than once
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July 2023 by Hallee Baxter
How does this location not have scooters for injured customers that are immobile? My sister went into your location yesterday on crutches; she had lost balance and had dropped a crutch. There were two employees that saw her drop it. No one came to help her pick up the crutch and proceeded to watch her attempt to pick it up not a single budge in arms reach to help her. Absolutely disgusting. I could not imagine not helping someone and giving an offering hand to pick up someone’s crutch when I see it fall .
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June 2023 by Baran Rasekh
Officially THE WORST PHARMACY not only in CAnada but ON the whole planet, and trust me, I have been to many pharmacies as I basically grew up in hospitals. When I was released from RVH hospital at barrie, I came straight to Pharmacy as my doctors ordered me to take them right at 8 am. They made me wait until 9:30 am, by which I was so dizzy, nauseous, and about to have a breakdown. I am deaf, which makes it all worse for me. They then wouldn’t believe me it is me, I could not even stand up, after proof, they said it is 72$, and to pay. I was about to fall, and I had to worry about payments, Mind you, the hospital said all my medications are mandatory and FREE for the first 6 months. I am also covered by insurance. I did not have any money as I was just discharged after 17 days in hospital. I literally had my wristband and everything. I asked, literally begged that they would let me take my 8 am morning medications, which I was already late for, and was feeling the side effects of not taking them. They made me wait for another pharmacist, whom said yes it is covered, and now you owe 27$…. I said at least take me one, it is literally life threatening, as I was in a coma two weeks ago. They didn’t. I felt so bad by the time I got home that I was vomiting, and had a whole panic attack. I called my mother, who called the hospital who confirmed that yes! They are indeed all free and covered. So I am now waiting for my mother to get them. I am so done with the pharmacists who worked there on friday June 16,2023. The hospital knows if something happens it is their fault.
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June 2023 by Charlie daCosta
Started off well at Shoppers Home Health - staff were friendly and offered to bring cumbersome purchase out to car when I brought the car around. Waited for them to bring items out but had to go get them myself - out of site out of mind, I guess. Normally don't care, but arms are a bit weak from overuse of crutches and now giving me problems ...
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May 2023 by Pam Milne
Cashiers very friendly and helpful.Store is very clean.The only issue I have is every time I go into the store and buy an item on sale I’m informed they haven’t taken the sale price down and sale is over.Not exaggerating when I say it happens every time I go in.
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February 2023 by Norm belanger
i was at shoppers drug mart in innisfil today and when i entered the store the floor was so wet in the entrance it was a falling hazard also they have 2 accessible parking spots and one of the spots was used by the people that plow your parking lot to pile all the snow up making this accessible spot unavailable which is not allowed
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February 2023 by Alicia
Unfortunately I did not read the reviews before I went to the Alcona Shoppers Drug Mart in Innisfil. I was very excited to take my prescriptions in as I was new to the area. Handed them in and was told that a file has to be created for me and that my Driver's License would be needed. I refused to hand over my Driver's License even though I was asked for it several times. She then asked for my health card which I gave to her. I was in shock as I have never been asked for my DL or health card in order to have my prescription filled. One prescription was filled and was told that the pharmacist would talk to me about the medication which did not happen. After this experience I requested to have all my prescriptions returned to me. I'm a minority and don't know why we are treated differently.I followed up to the 'owner's response' which was a waste of my time. I was told that someone from the pharmacy would call me which did not happen even now which is several months later.Don't waste your time going there, customer service is terrible.
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January 2023 by Amarpreet S.
It's very convenient that this location open early and close at midnight. It's a busy one too because it's the only one I town . You can always find unexpected things at shoppers
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December 2022 by Rachel Andrews
Pharmacy contacted the wrong doctors office for prescription refill after they extended prescription that I have been on the past 10 years. After their OWN mistake I will now be out of my medication because my doctor is away for 2 weeks. It was a younger lady that answered the phone and was extremely rude off the bat.
