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October 2024 by BoBandi
Worst service I’ve ever received from a bank. They ignore you for weeks. Even the head office customer service. They send me daily harrassing reminders via text and email to pick up a card I already have. They accepted me to get a credit card. I used it once and immediately paid it off. They then put a block on my card and asked I provide different ID. I’ve given everything under the sun. They opened my card again only to lock it again! For the same reason. Someone in branch even called and gave my ID over the phone. This is awful treatment. Customer service hasn’t responded in over 2 weeks. Beware, do not use this bank.
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October 2024 by Rakshit Bhasker
Very difficult to take money out of your account from this bank. It seems like customer service rep dont care.
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September 2024 by Nobody
One month wait to book an appointment to speak to a *human* at this branch... are you kidding?!? Either hire some people to actually work in this palatial waste of space, or admit that your centralized service model for the Kanata region is a failure, and close this location in favour of smaller regional branches!
Apparently CIBC has forgotten that they exist to serve their *customers*, and not just to turn huge profits for corporate shareholders by cutting costs and eliminating services. Disgraceful...
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July 2024 by Chi & Max Houron
Worst service. Always a line with not enough people to help. There is no sense of urgency at this branch. It’s one of the only Cibc’s in the area that deals with cash. I try to avoid this branch if I can.
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June 2024 by Jay Lucas
The teller was very helpful to work with me.
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June 2024 by Selma Kepenek
I had Patrick Faucher help me with something and unlike most other bankers he really went above and beyond as he helped me and really gave his time.
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April 2024 by Thomas Olender
I've been with this branch for 15 years. They've always been excellent to me and I've never had issues.
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April 2024 by Ravdeep Singh Boparai
One thing i learned over time. You know the value of bank when you are taking out money and have to get statment, NOT when you are putting money In. I never got by joining bonus. I got my non registered account statements as screenshots. I requested for FHSA withdrawal, and it's the 6th day, no response from the bank. 1 thing CIBC was good at good interest rate and gics.
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February 2024 by John
They make us phone for a number to access OUR accounts, which is quite inconvenient and not possible at night for fear of waking family who work.They made such a big deal about changing their logo.... WHO CARES.
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February 2024 by mary matanda
If I could put a lower score than one star I would. The building is pretty but the service is appalling (on par with service I have experienced in banks in third world countries but at least the latter had justification); long waits to see clerks and management is lackadaisical even in dealing pressing/urgent matters. Best advise I can give....bank elsewhere.
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December 2023 by Clare Dolan
Slowest teller service of any bank I’ve been to. Multiple times I have waited over 30 minutes to see a teller.
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November 2023 by Mohammad AlZoubi
Worst bank & location on the entire planet, thought bells corners location was bad but Kanata is even worse
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November 2023 by Nima Javanbakht
Great local CIBC branch
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November 2023 by Yudhvir Goyal
Worst in branch experience. Wait time around an hour. Make you stand. Disappointing. No zero star option.
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November 2023 by Eve Nadeau
Be ready to wait at least 30 minutes.
