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February 2024 by Josh P
Friendly service!
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February 2024 by Krista Hind
The couple that operate this station and store are the kindness people. They know their regular customers and treat all people with respect. The store is always clean, the bathroom is sanitised and extremely well cleaned, the cleanest bathroom I’ve ever come across in a gas station. Unfortunately, the customers of the Tim Hortons attached to the station dump old coffee in the gas station parking lot. This is unfair to the people who operate this station, they can only do so much and customers need to respect the hard work the do each and everyday. Therefore, I ask Ultramar to address this issue with their Tim Horton’s operations and support their Station owner and operators. The owners of this station are the face of Ultramar, and they are excellent ambassadors for your company and brand. Your company is lucky to have this couple as part of your team, support them and treat them well. Donald Hind
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January 2024 by Barry Houle
I've read every review, first to last. While I don't doubt any of them, my experiences have all been positive. Including today. The [female] manager has always been pleasant & helpful with me, and quite humorous.The customer washroom is the cleanest gas station washroom I've ever seen.This Ultramar is definitely worth a visit coming off the 416 or within the east end of the Township.Two side notes. The Accessible washroom should be open to customers. And possibly, somehow, better signage indicating Tim's is not part of the Ultramar.But, again, thus far, nothing but positive experiences!
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January 2024 by Nichol Cameron
Great thanks ?
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January 2024 by Dakota Bossio
Owners are so rude. Would give a 0 if I could. Woman owner yelled at my brother last year for knocking snow off his boots on the matt immediately inside the store (is that not what it’s there for???). Since then, I haven’t made conversation with her. She has also made absolutely no effort to converse with me, or even greet me (a customer) when I come in the store. She simply says nothing. Yesterday she had the nerve to ask me if I worked, to which I said yes. She then went on to ream me out for not greeting her (should she not be greeting her customers?? Is that not what a cashier / customer service worker does?). When I told her why I don’t greet her she continued yelling “who’s your brother” this that and the other thing. Some less than kind words left my mouth as I was baffled at the whole interaction, to which she followed me outside waved my car down and told me not to come back. TERRIBLE customer service, grumpy old owners who can’t keep staff for a reason.
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January 2024 by Lo Hickson
Good spot..easy to access!
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December 2023 by Jenn Anderson
Always cheaper than most !
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November 2023 by Emily Au
One star is generous considering the disrespect myself and my coworkers constantly have received from simply using the bathroom at this location. The older lady will not let you use the PUBLIC bathroom for more than 30 seconds without harassing you and knocking at the door. It is a basic human right and it is a public bathroom so I do not see the problem with using it. Let people do their business and they’ll be on their way. There’s no need to be disrespectful toward EVERY single customer who uses the bathroom? The reviews really tell you alot about this place, LISTEN TO THEM
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November 2023 by Cory Gillis
One star is too high for this place. Can’t even use the washroom which is a basic human right….. unreal how entitled the owner and workers are. Let people use the bathroom in peace or open up ur private workers only bathroom when there are more than one person.
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November 2023 by FotisCanada
Convenient place to stop for gas. Friendly staff. Attached to tim hortons.
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October 2023 by Kevin Walters
Simply astonished!! My wife and I are from out of province and live in a tourist town. We were travelling to Perth to have lunch with a friend. We needed gas as well as to use the washroom. It was intended to use the washroom first then get gas and pay at the pumps and carry on. We entered the store and had to wait on the washroom. I soon realized by the cashiers constant buzzing to the pumps that the tap didn’t work. We discussed about not getting coffee there as lunch would only be an hour from the time we were in the store. My wife used the washroom then I. As I was just about to open the door to go outside to fuel our car, a guy that was in an office just outside the washroom shouted at me saying “THANK YOU FOR USING OUR FREE WASHROOM” I would assume this was possibly the owner or manager. Well buddy sarcasm can go both ways “THANKS FOR ALLOWING THE NEXT SERVICE STATION TO GET YOUR $75.00 FILLUP”. Ignorance got you nowhere here
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October 2023 by Daniel
I went to the gas station to fuel up my truck at the diesel pump in the middle, used my master card and was fueling the lady inside came loudly over the speaker rudely stating I needed to comeSee her when finished saying that the payment was canceled, when I was using the prepaid at the pump so how is that it was letting me fuel up if it didn’t work. I explained this over the intercom and said I had to come inside anyway and her exact words were “ I DON’T CARE! COME SEE ME WHEN YOUR DONE! So I go inside grabbed a couple of drinks and went to the cash in which again she was rude and stated “WORKED FINE BEFORE YOU WITH THE LAST CUSTOMER SO ITS YOU! (And everytime they have glitch in their pumps why don't they fix it?? )I paid for the drinks and fuel again and walked out of the store. I come to this gas station daily sometimes two or three times a day, I will not return again, this woman should not be working in customer service as her language and reactions along with her tone with customers is not going to do the business well! When you leave the store feeling embarrassed and belittled by the person working your going to loose many customers! Never in my life have I been spoken to or felt that way by a customer service representative in my life!!!!
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October 2023 by Boston Bruins
New owners are horrible, the older lady working at the cash is actually so rude, incompetent and disrespectful, I suggest not going there, the Tim hortons inside there is just as bad but honestly the cashier at the gas station is a bitxx
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August 2023 by Loraine McKinley
The owners of The Ultramar Kars, ON, Basma and Marwan are exceptional!! Always a wonderful greeting, they know immediately what I am there for and I don't even have to place my order over the counter order. It's sitting there ready for me to pay as soon as I walk through the door. Gas prices are always lower than surrounding stations.This location is definitely my GOTO for Gas, Lottery and Tobacco Products.Keep up the fantastic Customer Service!We love you.Loraine McKinley
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August 2023 by Holl D
Older lady that works there is so rude. Asked for two bags of ice after paying she charged me for one. So ran out and yelling at me and accusing me of stealing when she made the mistake. I paid for gas with it as well 140 in gas but she accuses me of stealing and yelled at me. She need to learn how to speak to people as I kindly came back and paid for it and she was still yelling.
