-
September 2025 by Rob Gibson
1. Everytime we have a credit card or debt card ordered to our home, confirmed by their reps, it ends up going to the branch. Bigger issue is the branch does not call. How hard is it to do the mail calls? 3rd time with the same issue.
2. Every time I want to do a simple action, open a account for my child, renew a GIC, pay extra to my mortgage, they tell me that I need to speak with an advisor and no one is available and I can make an appointment. First of all, I can see Bobby playing on his phone for the last 15 minutes and Sally in a coworkers office yapping about her weekend but no one can take 3 seconds to get a signature to perform a simple transaction? Many banks allow these actions to be done ONLINE only, and I need a specific appointment with ANOTHER new advisor.
3. In 4 years I have never been able to work the the same person. Every 3 to 6 months when its time to make a change I meet someone new becuase the turnover is so high. Every time I have to try to explain my plans with my two business, my wife's business, and all of our other finances. Last guy wasn't even professional enough to say thank you, goodbye, congratulations..... nothing. The telemarketers have more manners.
4. Lastly, I understand asking someone about large cash deposits or withdraws. But if I ask for $6000 and first, im questioned why, regardless of my answer (buying a car) I should get my money. You do NOT need to see proof of a bill of sale!!! You do NOT need to question where or why. It's my money and its not 100,000 im asking for. You shouldn't need to give your bank a week notice and proof of purchase to get a few thousand dollars!
Who is running this branch?
-
August 2025 by Roxy Cinnamon
Harsh Singh gave us incredible service. Very patient and professional. Thank you.
-
July 2025 by Terry Mallon
Great customer service and friendly staff
-
February 2025 by V W
Because they do not invest in the tech to update hours in real time
I have shown up 2 days in a row (at 3:30!) only to find out they decided to close early each day.
-
July 2024 by BILL LEMAY
Nice people
-
July 2024 by andre michaud
Horrible bank. Worst bank ever to deal with. Absolutely unprofessional and difficult every step of the way. Highly do not recommend
-
July 2024 by Jenn LD
Never have money in their atm. Can only get $5 bills up to 250. Rip off. Aiming at a cashless society and tracking spending.
-
June 2024 by Philippe Proulx
Love them they are the best! Summer the customer service manager I believe has been there for a long time and never fails to preserve the integrity of the customer service at this branch.this bank is awesome!! 10/10 very clean
-
December 2023 by amandeep singh
I recently had the pleasure of being assisted by Summer Shahi at Scotia Bank Kemptville, and I must say, her professionalism and dedication to customer service were truly commendable. Summer went above and beyond to address my banking needs, demonstrating a thorough understanding of the processes and ensuring a seamless experience. Her friendly demeanor and willingness to assist made my visit a positive one. Scotia Bank is fortunate to have such a valuable asset in Summer Shahi. I highly recommend her for anyone seeking outstanding service.
-
July 2023 by Dodi Pitman
The staff goes out of their way to be helpful ! I've been banking there for over 21 years ! I was in hospital at one point and my husband was in need of a money order and could not make it to the bank at closing time ?The lady brought it to my hospital room' !!
-
July 2023 by Jeremy Onyski
See a lot of negative reviews here so thought I’d share a positive experience.Had a good experience dealing with Advisor, Gerard Furlong. In a very busy time with bank of Canada raising rates, he still went above and beyond to ensure my concerns were heard and escalated appropriately. He has been great to work with on my banking needs and I look forward to continuing utilizing his services in the future. Thanks Gerard!
-
June 2023 by Ginelle Powell-Fulton
Terrible service - was told there were countless issues with their systems and that there wasn't anything they can do. Went for a meeting to set up my pre-approved account and they weren't able to do it because of my hyphenated last name, huge waste of time. Told us that unless we moved all our banking to Scotiabank (we have our mortgage with them) then we wouldn't have enough credibility with the bank for a line of credit - but then offered a very large balance credit card.When I tried to get in touch with our advisor after she sent out our file for review, we left several messages and never heard back.I would avoid.
-
April 2023 by Kihwan Kim
Very kindlyThank you!!
-
February 2023 by Wilfred Charron
Not a good place had car loan and the funds wear from td bank open Scotia checking to pay the loan and didn't cancel the
-
February 2023 by Mystic floss
I always get great friendly service... April is the best!
