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December 2023 by Sarah-Jane Doncaster
I love coming to this shoppers drug mart! The staff is always so polite and helpful. I really enjoy the ladies at the boutique they’re super delightful to talk with and always super great with their advice.Thanks guys! ❤️✨
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December 2023 by Adam Knight
I've always had a great experience with the pharmacy and staff. I am always greeted at the door when I come in and the girls at the pharmacy are pretty quick an efficient despite how busy they are.
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December 2023 by Bleachis good
was planning to buy stuff but everyone thought i was stealing. manager looked in my bag as i walked out when i decided to take my business elsewhere. really disappointed at the racial discrimination in this store… never shopping here again.
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November 2023 by alex k
Very unprofessional workers. Every time there is a problem with insurance. For some reason, the insurance does not work every time and employees are asked to pay large amounts. Staff not accurate with client many. This problem does not exist in any other place I have contacted. I try to avoid this pharmacy. They don't answer the phone and it's very difficult to transfer a prescription to another place. Expensive and unprofessional service.
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October 2023 by Ghost of Wilkie Collins
Regarding the pharmacy, better off just going in to speak with someone than waiting on the phone. On more than one occasion I've waited and waited so long until someone had finally picked up the phone only to slam down the receiver without uttering a word. Just mind blowing. When in the pharmacy, you can watch in real time as everyone behind the counter pretends to not hear the phone ringing or, each and every person is simply above answering it.I'm at the point that I push the prompt to indicate I'm calling from a doctor's office in hopes of someone actually taking the call.Staff are nice, that's one thing they have going for them I guess but this current phone system is horrendous.
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September 2023 by Vita K
I want to pass on to the owner and thank the team for excellent customer service—A massive shoutout to Radnall, the pharmacist. Not only was he helpful and respectful, but he was also professional with the ask. Thank you so much, as it was last minute, for going that extra mile. I appreciate it.
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September 2023 by Shea Mooney
Completely inefficient operation, horrendously long waits for prescriptions. They never answer the phone, always so many people milling about behind the counter in what appears to be a complete state of confusion. Is it really a good idea to let these people handle medications?
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September 2023 by Darlene Watson
Friendly staff. Especially, the Pharmacist, Julie. She is so good, kind & professional. She took the time, to help & explain to me my medical issues. Explaining everything, in detail. Appreciate your time and help. Grateful customer.
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July 2023 by Faye Baisley
I called the pharmacy to ensure they recieved my prescription from my doctor at 10am. I was told it would be ready at 2pm. When I got there it still was not ready and not even in queue to be processed. Waited 45mins. This happens every time. I will no longer use this pharmacy.
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June 2023 by Donann Matysiak
I went in there for some tech accessories I needed. Asked the girl for what I needed. She picked them out. They weren’t cheap. Almost $60 a usb thing and a charger wire.Both things were wrong and did not fit but I’m told store policy is that is the box is open you can’t return it. Even though I was in about 10 minutes before!Plus! Some unidentified woman came to the cash and started rudely scolding me for raising my voice! ( of course my voice was slightly raised.I was being talked to like she was my teacher or mother! Horrible experience. Never going back there. Had to eat $60 because girl gave me wrong thing
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May 2023 by Sean P
Constant issues with this pharmacy. Scripts not ready when promised, waiting on hold for more than 10 mins is common, large lines for pickups and consults ALWAYS. Always understaffed no one seems to care. Going elsewhere, informed staff and was informed it wasn't their fault. No longer worth the aggravation. Six family members are changing to another pharmacy. Would give zero if permitted.
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April 2023 by Bram Austin
Used the pharmacy for the last time they texted me multiple times that my prescription was ready and when I went into get it they told me they lost it. This isnt the first issue like this either and have had issues filling both my prescriptions at the same time or giving me the wrong prescription I would recommend not using them
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February 2023 by rob nixon
Phone is busy 24-7 I cant ever get through when u do it takes about 30 mins before they answer the phone. Takes hours for prescriptions to get ready. Also funny how the good reviews are all ppl that work for the store. Shopper is a good store just not this one. They comments from upper management say it will be fixed but they don't care about the costumer just your money so sick of this store I'm moving on. What a joke. I called asking for a fax to be sent to my doctors they said they did and my doctors office said they never sent a fax. Called back and they just say sorry for the inconveniences must have been a mistake. Happened a few times now in a year vary incompatint staff. And that only goes for the pharmacy......!! My gold fish could do a better job then this staff team and there about 5 or more behind the desk at all times...? So sad
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December 2022 by Cathy Peng
My mom was refused to get the flu vaccine because she is a "visitor" and don't have a health card, which is ridiculous because according to government website anyone lives in Ontario is eligible for the flu vaccine. Not sure if they're racists.
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November 2022 by Amin E
Some of the store staff are nice and helpful, but pharmacy is always busy and not properly assisting their customers. Waiting time for your medication order used to be max 45 mins when I started going there a few years ago but now minimum 3+ hours and when you are back the order is not yet ready for pickup. Sometimes same applies to the post office, nice people but long waiting time, they need more people but apparently the satisfaction of the customers is not their management team’s concern.
