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March 2024 by Rose Tassone
I had to store furniture and boxes as I put my house up for sale. I called Vault and Carla walked me through the process. I got a free month and good pricing for the next 8 months. Great customer service, secure facility and peace of mind knowing my goods were safe, dry and available whenever I needed access.Thanks to everyone at Vault especially Carla.
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February 2024 by Ron
Carla is very personable and helpful. Pleasure to deal with.
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January 2024 by Jaymie Daniels
So far a great experience. Carla was super professional and helpful. She is quick to respond and very outgoing. Unit is clean and easily accessible.
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January 2024 by Carman Crystal
We can't say enough!! We had a last minute emergency during our recent move. We needed a place to store the contents of our basement that didn't fit in the moving truck ... leaving us stranded. Carla jumped to the cause in minutes after our panic phone call. It was after hours, but Carla didn't leave. She secured a large space and access within minutes. And while the world slept, we were able to transfer the basement contents to Vaultra's secure facility before the deadline. We were so impressed with Vaultra's customer service we decided to rent a second storage unit. We have purchased other storage space in the GTA but nothing comes close to Vaultra's customer service and affordability. In our opinion, if you ever find yourself in need of a clean, affordable, spacious storage space, go no further than Vaultra in Keswick.
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December 2023 by Ryan Mount
Carla, the manager at this property is incredibly rude, ignorant and very unprofessional. Paving was done outside my locker which resulted in an abnormal amount of dust/sand/dirt covering my belongings. When I showed her my locker she said “ my basement is dirtier than this”. Not sure what that means. I was paying $225 a month to store my stuff and it all needed to be cleaned, dusted and washed when I left the unit and unpacked everything. Not cool.Not many options for storage but I’d honestly find somewhere else to store your stuff. Also, the fees just went up so it’s not a good deal like it used to be.Stay away.
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December 2023 by Jeremiah Chan
Carla was very helpful, very patient and quite professional. Can't and thank her enough for her help and information.Had me a nice 10x20 in no time.
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December 2023 by Bovy JR
I had a great experience using this facility, I would recommend to friends, thank you Carla for all of your help.
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August 2023 by S P
We recently moved to Keswick and used Vaultra Storage. Carla supported us in setting everything up-she was fantastic to deal with and offered excellent customer service. The unit was exactly what we were looking for and offered a great price too. Everything was tidy and easily accessible.
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July 2023 by Taelor B
There is a rodent problem and they will not disclose to customers. Do not risk storing with Vaultra Keswick it was a massive waste of money, time and sentimental items. Go elsewhere, or you risk experiencing my horror.
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June 2023 by Alex Mullen
Great prices on big, clean storage units and in a very secure lot too. Equally important was the excellent customer service and help I had getting everything set up from the site manager, I'm very happy I went with these guys! Highly recommend!
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April 2023 by Rozezas Cakes
Amazing service! Carla was prompt in responding and very accommodating for the time frame. Very helpful, I highly recommend using them for storage needs!
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April 2023 by Brett Mudge
Unfortunately when attempting to return a UHaul after hours I had great difficulty. Gates were locked and I called all numbers posted on fence including the emergency number multiple times will no answer at all. Very frustrating. The facility however looked well kept what I could see through the locked gates.
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March 2023 by Donna Naylor
I have rented units at different locations many times but never had the professional service such as we received at this storage unitCarla directed us to exactly what we needed at the price we could affordShe was more then helpful and took her time explaining the different options to usThe units are clean and well looked after. We have had no issues with this storage facilityCarla is always available to help us with any questionsI have given her a 5 out of 5 star rating and honestly more if could be givenYou couldn’t ask for more at this storage unit facilityThank you Carla for making this a pleasant experience.
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March 2023 by Scott Tadema
Carla was always very pleasant and helpful. Would come back here if I ever need storge again.
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February 2023 by Valerie Pring
We stored furniture at Vaultra whilst getting ready to move. The facility was clean, the Staff, very helpful and friendly. There prices were competitive, and a little cheaper, than other local storage units. Overall we were very satisfied.
