-
November 2023 by Claire Bilyard
Went in for advice on a piece…. I was basically told to look it up on the internet. This so called jeweller was charged with crimes with a sexual reference. Found out after entering the store. Never to return.
-
October 2023 by Ken Price
The owner fixed my watchband and there was charge. He said he was hoping that I would buy something expensive, like a diamond ring. Not very likely.
-
March 2023 by Victoria L
Do not go here for fine jewellery repair.I brought my engagement ring here because one of the claws was catching and the diamond had become loose.I asked them to call me before any work was done to it. I waited a week and I was the one to call to follow up. It turns out he already did the tightening. When I picked it up he mentioned that he also "filed" my claws. The prongs used to look more pear shaped at the tips. I was a bit annoyed because he didn't ask before he did it but if they were going to prevent it from catching that was fine.However the next day it was still catching and the diamond was still a bit loose. I brought it back to him and he said he would only have it for ONE day to do a little bit more tightening.2 WEEKS LATER and 3 follow up phone calls where I wasn't told anything OR asked for any consent prior to the work. I get it back and he had added white gold to my platinum ring so he could "rebuild" the prongs. Suffice to say this jeweller doesn't respect the customer or the jewellery. I would never come here again and I urge you not to.Now I have to pay $500 to get my ring rebuilt properly.At some point, just admit that you can't fix it instead of butchering the whole thing.
-
November 2021 by Serafina Calise
Helpful and patient.
-
November 2021 by Paul Gallivan
I went in to get a watch battery replaced (which was quick). I realize 10 minutes later that wasn't the real problem, so I brought it back in. The second hand was catching on the minute hand (I'd recently dropped the watch and I guess one of the hands bent slightly).They had it fixed in one day, and told me there was NO CHARGE for that repair because it was a simple fix!
-
November 2021 by Taylor Grant
I brought in my watch to have it repaired before Christmas of 2020. And I called every weekend at the start to check up to see if it was finished or even an update. And always got the same answer "sorry no not yet but come next weekend and it will be done." This has gone on up until this point and it is now September 2021. I called today to tell them I am coming back to pick it up. Extremely disappointed with how this whole situation was handled.
-
November 2020 by Katherine Beaulieu
My fiancee and I went in to get her ring resized. They said it would be done in about 5 days, we got a call the next day to come and pick it up! We were so happy with the work - it looks perfect! It was nice to have so quickly, always hard to leave your ring behind after being newly engaged.Thank you!
-
November 2019 by Ashley Leighton
My boyfriend purchased a necklace and earring set for me as a gift and we have had to return the necklace twice for repair in a very short time. Both times they held on to it for over a month and never called to let us know it was fixed or ready for pick up. Continually following up and doing drop by visits is unacceptable customer service. Paying over $500 for jewellery and not being properly cared for as long term repeat client is so disappointing. We will not shop here again.
-
November 2019 by Samantha York
Amazing customer service. Great selection. In and out in a flash. Thank you :)
-
November 2018 by Patti M
I was visiting Kincardine for the summer and broke a post on an earring. Gemini repaired it quickly. I asked about another set of earrings I had, that were pearl and gold, which had been stored with some costume stuff and became tarnished. I am so happy with the results. They were cleaned, really restored - like new. Plus, they had replacement butterfly backs which they sold for the same price as Amazon.ca. Can't beat it.
-
November 2018 by Alex Pitzel
They were very helpful and had a lot of patience helping me choose a Valentine's necklace for my lovely lady.
