Esso

Esso, Gas Stations
Hours: This Esso station is located on a main street in a nice area, very close to Highway 401, and is typically a busy place. It is a pretty standard and good gas station where customers can get gas, earn points, and use the car wash. The store is well-stocked and the Circle K is large, with many pump stations and pay-at-pump available. The area also offers lots of options for food and shopping. The station is generally clean and tidy, with specific praise for the very clean bathrooms and washrooms. The owner and staff are frequently described as very cooperative, super helpful, super friendly, and courteous. Many customers express intent to return. However, some design and policy issues are noted. The location can become quite packed, and a serious design flaw occurs when a tanker truck is refuelling the main tanks, causing driver confusion and access problems at the pumps. It is suggested to refuel during off-peak hours. The car wash experience suffers from very poor user design, with unintuitive directional signage and a confusing, non-intuitive activation process involving a mandatory video and prompts, which customers find frustrating. One isolated complaint noted a staff member handling a late-night cash transaction poorly, though the service and food are otherwise called excellent.

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1. Kingston, Ontario