“Great store. Customer service is friendly and knowledgeable. Wide selection of products. Pleased with the fact that they offer all natural ingredient products and products for those pets with allergies.Would recommend this store.”
10AM - 6PM
840 Gardiners Rd, Kingston“Nice healthy and clean inventory, fish and reptiles alike well taken care of, overall one of the best wide variety pet stores ive been to. (Jason is a beast, give that man a raise 10/10 customer service)”
“Everyone is so pleasant at this location, I go to visit the kittens and adult cats waiting for their fur ever home. Right now there is a 6 yr old gorgeous lady looking for a quiet lap to rest on. There is a little man full of play looking for a playmate, his stripes are stunning!”
“It was my first time in this location so I had a little trouble finding things because I'm used to the layout of the other store, but the staff was super helpful and friendly!”
“Went to get Country Raw for our pets and it is a well laid out store. Has a very good variety of items for more than cats and dogs. Service was fast and friendly while knowing where everything is. Used my wife's phone number to enter for more points to receive a free item at a later date.”
9:30AM - 6PM
79 Brock St, Kingston“Been shopping here for a few years now and the staff have always been fantastic. My dog has a specific dietary requirement and they’ve gone above and beyond to make sure they have something available for me whenever I’m in. Love coming in to grab whatever I need and it’s great to still have an independent shop in town”
“Large and clean store. Even the fish area is clean, which is where you can really tell if a pet store cares.The staff that's there are also pretty nice to me and friendly.”
“We ordered online our bird feeders two years ago but unfortunately during a recent wind storm, the metal rods were damaged. We called Urban Nature Store last month to order new rods. We were dealing with Daniel who offered to send us two replacement rods, charging delivery only. Thank you so much for serving us so efficiently and courteously. We are very satisfied with your excellent after-sales and personalized service.”