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November 2023 by Tyler Dubien
Large and clean store. Even the fish area is clean, which is where you can really tell if a pet store cares.The staff that's there are also pretty nice to me and friendly.
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November 2023 by Ryan Crate
We paid a visit with our 2 year old and Maddie's customer service was above and beyond! She showed us around the store and our 2 year old had a great time.
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November 2023 by Nicole Martin
Disappointing experience. I originally booked my appointment in August. It got cancelled because that groomer quit, so I had to wait until a spot was open in October. Then that appointment was cancelled on the scheduled day because the groomer called in sick. I felt relieved when they were able to accommodate me the next day. My dog gets nervous, so two hours before his appointment I gave him a vet prescribed dose of anti-anxiety meds. They seemed to work because he usually acts insane around other dogs but didn’t even make the slightest peep at two large dogs in the grooming reception area. He was super chill. An hour after dropping my dog off I received a call to pick him up because their attempts to cut his nails failed and he was nipping. I don’t understand why they would begin with clipping the nails. They didn’t even attempt to do any of the other grooming. They should start with a wash so at the very least owners can pick up a fresh smelling dog. Feet and ears are sensitive areas for dogs but at least this care can be done at a vet. I expected better.
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November 2023 by Pallavi .V
Staff is hot, store is cool, but experience sucked because the parrot I walked by spoke the same thing as my late mother's dying words. That kinda tripped me out, but everything else was litty.
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September 2023 by Alexander Lock
Great little pet smart. Shame the kitties are behind glass and I can't pet them.I wanted to let the kitties ?Store is clean and well stocked, staff is friendly and helpful.
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September 2023 by Jamie
Good store, nice selection. People are cool.10\10 my puppy Loved it.
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September 2023 by Brian Siverns
We just had our kitty's claws trimmed. They are very nervous and anxious around new people. The ladies were fantastic with them. The groomer who did the trimming was so kind and gentle, I've never seen Molly so relaxed... especially while getting her nails done. Both cats did great thanks to the environment and staff. Two words... Cat whisperer! Wonderful experience! Thank you so much, see you in 6 weeks.
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September 2023 by Shane Storie
Nice, clean, well kept store. Staff are friendly and engaging!I brought a new puppy in to socialize the other day and received great customer service.
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August 2023 by Galen Pickett
Fish keeper here. Fish section workers were knowledgeable and friendly, and will attempt to coax you away from fish you aren’t ready for or able to take care of (and that’s a good thing! maintaining a healthy tank requires a returning customer!)however, the sale of clown loaches, pictus catfish, Oscars and more is irresponsible on the part of such a general store. Leave that to specialized stores where staff are specifically trained to know that even a 1 inch fish like a clown loach will eventually require a 100 gallon tank. Thankfully these staff appear to know better, but if they’re off shift…Overall though, not the worst fish I’ve seen at a PetSmart, wide selection, comparatively healthy tanks. Three point five stars.
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July 2023 by Michael Touw
Took my dog to have his nails trimmed and get a bath. Both things he fights me on, but they seem to be dog whisperers at PetSmart and they were able to gain his cooperation immediately. Happy with the service and the grooming staff, who truly seem to love the animals they are working with.
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June 2023 by Penny Hodges
Friendly helpful staff, huge selection of varied products for various types of pets, clean store that has easily reached displays and very well labeled isles.
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June 2023 by Shelby MacPherson
Kingston manager Maddie went above and beyond for us when our aquarium blew out a bottom seal. Absolutely wonderful person to deal with, we are so appreciative of how she helped us resolve everything! Thank you Petsmart Kingston team!
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May 2023 by Brittany McDonald
Went in to adopt a hamster for my 8 yest old. Knew the basics of what we needed but recieved some assistance from a staff member regarding what we really needed to make him happy.My daughter has named him Taco.
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May 2023 by Kristina Jones
We started with a Puppy package training class. It included 3 different levels of training sessions each building in the last with appropriate breaks in between. We were able to space it out to accommodate our needs. Our trainer is Rob. From the first time we came in with a puppy (after not having one for 15 yrs), he helped show us what we needed, what we didn’t, and how to start training her until she was old enough to start the classes. He took time throughout each session to check in with those in the class to address any concerns or struggles we may have had during the week. Rob really loves animals and can help us owners tune in to the best way to train them. His goal is for us to have a great life with our forever dog! Our pup recently completed her advance level and we are returning for more advanced classes that focus on a bit of everything, therapy, scent work, and agility. The classes are great bond building with your pup and we will continue throughout her growth as she just loves attend her training sessions there with Rob!
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March 2023 by Tyler Hallam
Always have great sales on Aquarium filters and pumps etc, with a great selection to choose from.
