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October 2023 by Krista Schultz
The gentleman at the front desk was excellent! He explained in detail everything we needed to know and was very kind. He had a sense of humour that he threw in, as well.
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October 2023 by Nick S
I recently had the pleasure of working with Mylen at the Highland facility in Waterloo, and I can’t praise her enough for her assistance. She patiently showed me multiple lockers of varying sizes, took the time to inquire about the volume of items I’d be storing, and ultimately helped me choose the perfect unit for my needs. The overall experience was outstanding. I would highly recommend this facility to anyone in need of storage. Not only is the place clean and climate-controlled, but it’s also easily accessible with all the essential equipment on hand, ensuring a smooth and seamless storage process.
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October 2023 by Brett Ford
This is a fantastic place to store your items. We love to use it for both ourselves and our clients; while we manage our moving company. Friendly Staff, favourable terms, and a clean professional facility. What more could you ask for in a storage facility?
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October 2023 by Lisa James
Very clean and secure. I love how secure it is. You can back your car into the bay, shut the garage door and not have to worry about the weather. Very friendly and helpful office staff.
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October 2023 by Cynthia Ouambo
I had an amazing experience at the highland road access storage location. I was assisted by Sri and he was very helpful and friendly. He was always willing to help and took his time to share all necessary Information.
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September 2023 by Yuzhnolia Yuzhnolia
I rented a 5x5 unit over the summer at this location. Bab and the rest of the staff very politely walked me through the rental process and answered my questions. The unit was clean and spacious enough for all of my items. I do wish there were an option to pay online via PayPal rather than over the phone or via auto-billing. Other than that, I was happy with my experience. Thank you!
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September 2023 by Rob Maas
My entire experience from booking over the phone to getting setup with the on site staff has been excellent. Everyone I spoke to was pleasant and helpful, the facility is clean and bright.
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August 2023 by Lauren Fontaine
Could not have had a better experience - Maylen showed us around the storage units (super clean and very well maintained!) and made sure we had all the information we needed to access our self-storage unit. Check-in was super easy, and they have loading bays and moving dollies so you don't have to ferry your stuff in the rain. Highly, highly recommend!!
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August 2023 by Euegene K
Maylen was very kind to us and accommodating to our change of moving plans. She always took her time to listen if any of us had any questions about the storage options and went above and beyond in showing what the facility has to offer. This location is far cleaner and safer than the self storage locations near Kitchener downtown that we used last year.
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August 2023 by Talha Suboor
Very friendly service. Staff go out of their way to offer support. My first time with them I misunderstood their hours, and direly needed to store my things to catch a flight the next morning and I was able to get help and get things squared away that same evening.
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August 2023 by Shannon Daniel
Bab at the Highland Rd location is very thorough and thoughtful in his service. Thank you for making the process of getting a storage unit very easy and seem-less. I am glad to have such top knotch service in our area.
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August 2023 by Ahsan Ayub
Very nice people; very helpful and very responsive. This was the third access storage I visited and found them to be the most willing to assist. 100% recommended!
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June 2023 by Vicky G
Staff are extremely friendly and the office and unit space is very clean. Bab took his time to explain the process and answered all my questions. I had one staffer say hi to me by name and I had never met her before. I’m completely in awe about their service. Way to go!
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June 2023 by D K
Bab was very polite and friendly.He gave helpful advice and suggestions. It was a delightful transaction.
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June 2023 by Rebecca Lemieux
This place is amazing. We recently had to move and downsize and needed a place to store alot of our stuff ASAP. The staff here are super friendly and helpful, Bab is always smiling, the whole place is well lit and very clean and very secure. I know all of our stuff will be safe here. Highly recommended.
