-
December 2023 by Shine Nizar
very patient staffs and customer service was really good.
-
November 2023 by Study Simplifiers
Utterly bad experience YOU FOLKS LOST A GOOD CUSTOMER ? concentrate on training your employees good customer service skills. We are not coming to your store to get embarrassed.I have always bought heels and jewellery from ALDO but recently, I bought a pair of heels which were tight and really uncomfortable when I tried those at home.I went to return those back to the store after 2 days. I had a 30 minute argument with your employees at the store. For what?? For being a stupid customer of your brand??She said that the heel is worn out. I said bruh!! I didn’t even wear it once. Afterwards, I check other sandals in the showcase, 80% of those had worn out soles and heals?Do you consider your customers liers, or what??Zero quality and a big failure of customer service 0️⃣ would not even step into your stores ?️
-
November 2023 by Blake Desormeaux
I purchased a pair of shoes from Aldo this week and was extremely impressed by how friendly and professional the staff members that assisted me were. I would highly recommend this particular location to anyone looking for reasonably priced footwear and an excellent in-store experience.
-
October 2023 by Shawn
It was absolute HORRIABLE experience. I wish I checked the reviews before went there. The store "manager" is rude and treat people like her enemy. I went there to return an online order. Her eyes imminently lights up and refuse refund when I told her my wife tried the shoes after we received it. There is no sense of customer service at all, buying from garage sale is better experience than this!Aldo should take the Franchise back form this kind of person. Buy it from other Location if you like Aldo!
-
August 2023 by Nathalee Phillips
Aldo-Fairview Park MallPraise was a gem. She was very polite, patient and professional.Look for her when you visit this store.Thanks Praise!
-
July 2023 by lorrie davis
The manger at this store Amy is horrible and miserable ! Aldo should be ashamed they employ someone like this ! I will never shop here again!
-
July 2023 by Sanjeev Lamba
Aldo staff fools people. Sell polished used products. While complaining staff was rude. I went to return the very next day and during initial two visits there staff said that theres a card refund error nd third time they said they cant take it back and suggested me to hide the scratch lines by polish.
-
June 2023 by alana xxx
staff is so rude, very pushy. The blonde and darker complexion employees were both even talking under their breath to eachother about how they doubt i’d even buy anything.also lied and told me deals are only in store. they were infact also online lol..needs new staff.
-
May 2023 by Amanda Tucker
This location is absolutely horrible. Aldo as a whole does not like to give refunds to their customers and require you to jump through hoops to receive your money back. I had to phone the company 3 times before being told to go into the location and receive my refund on debit as per what I purchased with. Upon entering the store - the manager (tall, dark, young girl with her nails always done long) tells me she will not provide the refund.. I showed her the emails I had received from Aldo. and she said she would not provide the refund to me as she didn’t know the story behind it. I told her I wasn’t leaving without my money - and I ended up getting my money! Only after demanding she call the Aldo customer service line herself to confirm that they had offered my refund … Will not return! These people act like this money is coming out of their pocket..
-
April 2023 by Delna
Very bad customer service. Nidhi (sales representative) is rude and unsupportive. Not giving enough information when customers are approaching.
-
March 2023 by ango pree
Worst customer service. They won’t take the returns even if it’s not used. The store manager is too harsh. I don’t recommend anyone to buy your footwear from here.
-
February 2023 by Gabby L
I was many times in the store for a return paid with cash and every time they are telling me that they do not have cash???!!!!! It is been 2 weeks back and forth and they just don't want to give me my money back the way I paid. Very disappointed and very bad management. Be aware.
-
January 2023 by sierra Karpow
Would give 0 if I could. Walked in looking for a pair of shoes and asked the girl working at the front for a size. She acted as if I was a nuisance and looked extremely annoyed. As a former manager of Spring, this is not how you treat customers. Do better. :)
-
December 2022 by Faheem Imtiyaz
I had a last minute purchase for an event and Namrita went above and beyond to help me find the perfect Chelseas. Thanks Namrita for your effort
-
December 2022 by Jenni Vlad
A specific employee at Fairview mall was extremely rude when I went to return some shoes, she complained that I “ordered lots of shoes and returned them” which was an necessary and rude comment as there is no limit on the number of orders I can place, especially when I am supporting the business. When I told her I would not be shopping here again, she replied “good”. Extremely unprofessional and rude behaviour, would not want this employee to represent my company. Looking forward to hearing back from the district manager regarding this.
