-
February 2024 by Rich Weinert
Very nice and knowledgeable people with a decent amount of inventory. No pressure sales, but gave us warranty options that they had available. We have purchased from them in the past and have never been disappointed.
-
February 2024 by tken8089
Tim the store manager, has an applied moral character rarely seen in any business these days. The price of the stove I bought was significantly less than retail, simply because of some very minor scuffs. The delivery men were fast efficient and friendly. Because of my experience with this business, I have become a repeat customer.
-
December 2023 by fr99
Tim, at this place, is the drawing card. He devotes time, patience and energy in dealing with questions. He goes through dealing with clients as though he is also a client, asking pertinent and highly relevant questions. He takes his time in answering these self-raised, critical questions.The prices if appliances are truly unbeatable and unbelievable. What a place to shop!The experience with Tim is one to be enjoyed, especially so, given his ebullientsense of humour.
-
October 2023 by Dan Miller
Helpful, fast service. Great place to go if you aren't picky and want a good price. Selection is also changing. Mostly scratch & dent, some new in box.
-
October 2023 by T P
Prices are way too high/ expensive for repaired/refurbished appliances. You can buy these same brand appliances at Home Depot/ Lowes etc...for about $200-300 more brand new with no damage and no repaired parts. And with only a 30 day warranty from scratch and dent it's just not worth it. This store would have to lower their prices much more to make the risk of buying a previously broken/ not working appliance that's now been repaired worth taking that chance. Sorry guys. Good luck with your store though and hopefully you lower your prices one day.
-
October 2023 by Beverley Nykamp
Dealt with the Kitchener S&D and had great service. Special thanks to Michael who made a suggestion to me rerefrigerator which was a great idea. Thanking him for that!! Friendly, accountable and ...helpful!!! Will return and asking for Michael!!
-
October 2023 by Jay Kothari
They have some great prices there, especially on the higher end models. One caveat is that the warranty is only for 30-days. You can pay an extra $75-100 to get a one year warranty. Delivery is $80-$150 and haul-away is another $20-40. They mostly carry Frigidaire, but I did see a few Electrolux and Danby as well.
-
October 2023 by Jordan Vadori
I’ve purchased a couple appliances from ASD and it’s always a great experience. Quality products at a great price
-
August 2023 by monique moretti
I have posted before expressing my respect for Scratch and Dent in Kitchener. After a disappointing transaction with an out of town refurbishing business l reached out to Mike at Scratch and Dent on Gage Street. He did not hesitate to help me and l can't thank him enough for being an awesome human being. You are awesome Mike!!!!!!
-
August 2023 by jody boehm
Love my new fridge , delivery guys were careful and pleasant to have in my home . Thanks !
-
August 2023 by Angelo Bortolus
Excellent service. I got a great deal for a brand new stove that had a few bent panels, that weren't very visible from the front when the stove is installed between cabinets. The salesperson was very knowledgeable, efficient and informative. Would definitely return if I ever need another new slightly damaged appliance.
-
August 2023 by Pat Bowman
Super friendly and chatty. Just what we needed. Besides a dryer that is. Great team great place. Highly recommend.
-
April 2023 by Barbara Moffatt
Yes had some of what we were looking for, but covid recoup prices prevail.
-
March 2023 by Christine Hayter
We got our fridge here. Amazing customer service beginning to end and delivery was a pleasure, the guys were amazing! Careful of both the appliance and my home. They reviewed the basics of how to use my new appliance, Reviewed the warranty. The told me when to replace my purifier and where to buy replacements. So thorough! Everything is going great!!
-
March 2023 by Sony Rai
I am honestly surprised that they are still in business despite their worst customer service and lack of respect toward their customers in addition to overly priced appliances. I wasted over an hour to drive to their shops as online pics of the store were looking promising. Only few overpriced appliances to chose from. BIG red Flag - only 30 days warranty on "NEW Appliances" but you may purchase additional 1 year warranty (Its common to have a min 1 year warranty for new appliances from the manufacturer) Employees or owners - whoever were working there were not even happy to see clients walking in their shop. Guy who was working there got off from his chair after 7 mins (compared to max 10 seconds for other sales persons in appliance store) and we had to say hello and ask about appliance we were looking for. Further conversation just confirmed that he was not interested in selling. Based on the overall behavior, my recommendation to potential customer is to stay away from this business and save yourself time and money. Recommendation to this business - Learn 101 of customer service before anything else. P.S. - this is the 2nd one star review from me for any business
