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October 2023 by Kimberly Ann Tamblyn
1 star would be generous seeing as when I reserved a GPS on their web site. Only to get there an have them laugh and say their to small a city to accomidate what was promised when booking online. Why have it available online as an option if you are not able supply what's been reserved .Wouldn't rent a car from them again. Go anywhere else you'll be better off.
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October 2023 by Andrew Shortt
SCAMMERS!They looked at the car when it was dropped off. They were hesitant to even look at it in the first place, when they finally came out and looked at it they said everything was fine. 30 minutes after dropping it off got a call telling us the windshield was cracked and we are paying for it! It wasn't there when it was dropped off. Went back to see the damage that they claimed we caused but couldn't find it on the property.
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January 2023 by Johnny Bennett
Bad service wasted my time and girlfriends we were in a pinch people on the phone said they accepted visa/bankcard when we arrived the guy was rude bossy and really didn't care it was closing time.i get it poor customer service we went else we're.
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January 2023 by Joshua Michael
Horrible customer service, same guy who was working when we visited 8 months ago and both times said we didn't have a rental until we showed him and we paid visa debit the first time as our credit card still has a $5000 hold for hotel but wouldn't accept it this time, didn't offer any solution, didn't apologize not did he say hi when we arrived, just stuck his finger up while he was on the phone then said he had no car rentals today which I explained earlier, had to carry two car seats and a stroller to another Uber which we took to get there which took an hour, and he didn't offer to hold door just went and hid in his office and didn't speak a word or even say bye, will never return to Avis or budget!!! Garbage service. Enterprise took care of us with ease in and out.
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December 2022 by DR Doggy
This guy answers phone, then hangs up, how am i suppost to rent a car if guy wont even answer or return call.
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December 2022 by Sumit Sharma
Lol, old man on the phone was so rude that It changed my mind to even book a rental truck.
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December 2022 by I. Alex A
I recently arranged for a rental truck and upon picking up the truck, I noticed the disrepair and filth.I called the location to kindly email me the details of my rental and the response I got was that they don't do that which is unheard of as I rent vehicles when I'm traveling.The location took it upon themselves and charged me for gas when I returned the truck with a full tank of gas and took a picture to confirm it. When I inquired about the overcharge, the location staff were polite but very unhelpful and they asked me to call the corporate office which I did. It was a very unpleasant experience and had to make 4-5 calls to address the issue.I think Budget rentals doesn't do enough to check on each of the rental sites to make sure things are being managed and run properly.I would highly discourage anyone from renting from this location.Substandard service, poor customer service with incorrect billing, and filthy and poor-condition vehicles sum up my concerns.
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December 2022 by A Cooper
Horrible horrible place to rent a car from. Go anywhere else! Very unprofessional.I scheduled a car for noon, showed up and there was a sign saying back in 15 minutes in their window.After waiting 15 minutes I called, and buddy said no one will be here until 1.I Waited around for an hour for this bs business after paying for a taxi here.I would have cancelled right then but of course they don't allow cancellations. They charge regardless. Never again.Zero stars!!!
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December 2021 by Akhilesh Medishetty
one of the nearest place to rent a car! if u are an alumni of any good univ u can get good discount with it.
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December 2021 by Aimad SM
The guy on the phone hangs out on me without providing any information. He is so rude
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December 2020 by Fadi Rishmawi
I called to ask for a rental for a specific day, and they had nothing available that day. Before I even attempted to ask for availability for another day, the guy hung up the phone.
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December 2019 by Fred Fulkerson
I asked for a GPS, paid for a GPS, told them I was going to the US and the unit does not include a US map. What the hell.
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December 2019 by Egor Andreevich
I rented from this location twice and both times got very good service. Friendly staff, cars in great condition, got set up in minutes. They won't upsell you or include hidden costs as long as you know the rules - just read up on insurance, prepaid fuel etc. Know exactly what you want and you'll be fine!
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December 2019 by Ken
Check in was fast and friendly staff. Awesome car no problems at all during are trip to Ottawa. Check out was quick as well. Definitely worth checking out for car rental requirements.
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December 2019 by kelly o'connor
We called Budget on a Sunday and the main number told us we needed $200 deposit but when we got there the very very rude manager stated it's 350. Wouldn't honour what his own company stated. Rude service . Not recommended at all
