August 2023 by Lillian Links
We bought a Hancock and Moore reclining leather chair from Charterhall eight years. When the leather on the headrest deteriorated before its time, we were told that furniture manufacturers no longer warrant fabrics or leather. However, Paul at Charterhall worked with us for almost a year to replace that headrest at his own cost. For him, he sells only quality and quality stands up to the test of time. And he stood behind his product, even when his manufacturer did not. That is rare and speaks volumes about the integrity of Charterhall. Thank you Paul and Charterhall.