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February 2024 by scott norton
CSN was absolutely amazing with the first call to me and the final visit my vehicle looks like it was never damaged and I was never wondering about the going’s on when it came to the work. Very impressed and recommend to anyone for the quality and promptness of the work
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December 2023 by Maha Eid
If there is lower than 1 I would have given this place. My friend took our car and met the manager to get a verbal estimate that it would take 1000-1500 to fix one minor dent. We were told that we need to pay for a written estimate that is more accurate for $100. As someone else was fixing our car we told them it’s around $1500. Then we got the written quote for $2700! Which is nearly double what we were told verbally. When we questioned the estimator they said that maybe the manager didn’t see the dents but they did actually. The manager admitted that they underestimated and it was basically tough luck guys. Not professional whatsoever. Just stealing away a $100 estimate fee because they knew we wouldn’t fix a dent this small for $2700!
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October 2023 by Pradeep N
I had a smooth experience with CSN Shirley Dr when I had to get my car repairs after the unfortunate damage to my car's bumper. I had to wait a long time for the repairs but that was due to the replacement parts being late. Once the parts arrived, CSN was very quick in scheduling the repairs and following up with me and keeping me posted on the repairs. I appreciate Megen and Jesse who was on top of this since the beginning and until I got my car back in shape again. Thank you CSN! :)Service: Body & Trim
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June 2023 by Garth Wellington
I just wanna thank Mengen, Jessie and the team for the wonderful work they have done I really appreciate it. Thank you!Continue doing the good work guys.Services: Air & cabin filter replacement
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May 2023 by Jackie Carr
CSN did a wonderful job on my vehicle! Megen did an excellent job keeping me informed on any updates on my vehicle during repairs. Very satisfied with their work.
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February 2023 by Katie Clarke
Pro: Super nice people, office is clean and tidy! I'd totally take my car here for insurance work.Con: I went for a quote on minor body work and it took nearly an hour to get the inspection done. A verbal summary of work was provided at the end, but no physical quote or dollar amt was given. It took two days for the $ amount to be sent via email and the total quote was ultimately almost 3x more than I was quoted elsewhere. Parts/supplies were about the same, but the total labor time was way higher (hourly labor rates somewhat higher). Perhaps my job was just too small potatoes for them?Summary: good work costs money, and if my insurance is paying for it, have at it!! But for small out of pocket costs it was more cost effective to go elsewhere.
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February 2023 by Jennifer McCulloch
Had a great experience! Friendly and experienced staff. My van looks brand new!Services: Tires
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January 2023 by Paula Morrison
My elderly parents were in an accident and chose to use CSN Shirley Dr for repairs as they are part of the preferred service program through the Desjardins Insurance company. I am leaving this review on my parents behalf. They could not stop talking about how friendly the service was and the extra amount of care they were given. They were very comfortable with this collision centre. The service you can expect here is very friendly and extremely helpful. They arranged everything from beginning to end with the rental vehicle and repairs. My parents were very pleased with Jesse and Megen. This experience has been a breath of fresh air for me as I live an hour away from them and I work for an insurance company so we hear about the aggravation people have to go through when getting their vehicles repaired. Thank you to CSN Shirley Dr for giving my parents such wonderful service!! You provide “small town service” in a big city. Thank you for being so fantastic!Services: Steering & suspension repair
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January 2023 by Terry Hollinger
There were very helpful and professional. They completed the estimate on my car. They even straitened the door to help with wind noise without me asking. Made the car much better to drive while I wait to get it in. Will update once the work is done but they made me feel very comfortable with how the do business.
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December 2022 by Amanda O'Brien
I was so impressed with the service of CSN. From the moment I walked in and had no idea how anything worked with a collision repair to when I walked out. I was given a step by step of how things work. Once the parts came in Jesse kept me up to date on the status as of my vehicle. Such great service!! I would recommend CSN Shirley dr. To anyone!!!Services: Body & Trim
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June 2022 by Lucas Phimister
I have been here several times in the past (towing cars here). Now I'm the customer and the staff are very friendly and explain the process from beginning to end.
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May 2022 by Steve Johnson
I have 2016 mazda6 needs to get fixed after someone did damage to it while parked, HONESTLY this is the best certified body shop in KW , they did awesome job that makes me feel my car is brand new!! thanks a lot Jesse I appreciate all the professionalism and the great job!
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January 2022 by John Roberts
Quality work, fast, cost-friendly ... what more could you ask for? Jesse was great. There's a reason Schlueter Acura sends their body work customers there and it's not just because it's located across the street. Schlueter and Acura are a step above the rest. So is CSN.Service: Body & Trim
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October 2021 by Terri Nanninga
Very friendly and super helpful! The personnel at the front desk was very friendly. And my experience only got better from there…A young man backed into my car in a parking lot. Since it is a private parking lot, it can be difficult to put an insurance claim in without absorbing the cost, due to no-fault insurance.I went to CSN to get a general idea of the repair cost. The gentleman CSN sent out was soooo helpful. He popped out the dent, with his hand, right there on the spot, and was nice enough to give it a quick polish to take care of the few remaining scuffs. It’s almost as good as new - and didn’t cost me an arm, leg or deductible. In fact, it cost me nothing at all.His 10 minute act of kindness (and possibly pity
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September 2021 by Dale Scott
The staff were very friendly and accommodating. All the details of my auto claim were taken care of, including delivery of my rental car. Very thorough with the repairs and appreciated the follow-up with Jesse.Service: Body & Trim
