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February 2024 by king CIRO
Not true to their word. I would avoid this place altogether.
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February 2024 by Jamie Ruth
Unbelievable service and product quality. From the moment I walked into the showroom it felt very inviting. The sales staff were very accommodating patient and we're definitely not pushy. When I asked them for their opinions they were honest and sincere. It was wonderful working with the team at distinctly patio for our new Lounge set and swivel chairs. What a great experience. Thank you Diana.
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October 2023 by Paula Kadlecik
Great experience from start to finish! Staff are friendly and knowledgeable. Great quality products and very competitive pricing. Delivered and assembled earlier than expected. Highly recommend Distinctly Patio. ?
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October 2023 by SJ Dopheide
Very upsetting experience. Put an order in at the show back in March. Still waiting for two swivel chairs (it's September!). First it was about finding the "four slat" & making sure it wasn't the "five slat" chair, to telling me they have to contact their supplier.. it was excuse upon excuse. Two weeks ago Diana left a message asking me to approve a Purchase Order to have them shipped from China, which should arrive sometime in the Winter.. what? Infuriating!!! I've asked to talk to Kim, who is the owner, and who we put the order in with. Have not heard from her. Diana continually tells me "she's on it, & will call right back". Doesn't happen. I am a very patient person, and for me to leave a review like this, is for me the last straw. I have never dealt with a company like this before in my life. I have been chasing them down all summer & not only have they wasted my time, they have my money for two chairs I have yet to see!
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August 2023 by Angela Parish
Recently made a purchase with Amelia which we don't need until March 2024. She was a joy to deal with. She offered to hold our our purchase until next year and arrange their delivery around our date. Highly recommend dealing with this company for quality, customer service and price!
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August 2023 by Sonya F.
Do not purchase from this company. I also purchased a patio set at the March Cottage Life Show and was told it would be ready in May. No responses from them after multiple calls and emails. My husband had to take a chance and drive from Vaughan to Kitchener to see if our patio had arrived. That was in JULY. They didn't even have the decency to let us know it was there. However, we have yet to receive the coffee table. I am still trying to get a hold of someone for that. I have paid in full and still waiting. This company is atrocious. Spend your money elsewhere.
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July 2023 by D O
Made the trip from London as prices were much better at DP including delivery from Kitchener and set up. Diana was awesome and the delivery crew as well. Look forward to dealing with again in the future.
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June 2023 by Emilie Scissons
I cannot say enough of how professional and knowledgeable the staff are of the products. The owner is also friendly, professional and knowledgeable. Excellent customer service. They have a wide selection of high quality outdoor furniture and top of the line BBQ’s for great deals. There is also a great selection of patio accessories. You can staycation in your backyard with everything from Distinctly Patio! I highly recommend checking out their stunning showroom.
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June 2023 by Rod Benoit
Staff were incredibly friendly and knowledgeable. Huge selection of patio furniture at reasonable prices. The only issue I had was that they charge $99 + tax for in-city delivery and delivery date was almost 2 weeks out from the purchase date. Wouldn't let that stop me from shopping there again though.
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June 2023 by B and L Rivard
Product seems like good quality, but don't expect a response if you have an issue. We bought our patio chairs in March, notified them a couple of weeks later of an issue that we noticed once we were able to set the chairs up on our patio and it's been unanswered emails or phone calls ever since. I was able to speak with Diana a couple of times now and she assured me that she would get back to me "shortly" and that she would discuss our issue with the owner. It is now almost a month since that phone call and we still have not heard from Diana despite sending yet another email and have left yet another phone message!
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April 2023 by Don VDK
We bought patio furniture, pillows, and furniture covers at Distinctly Patio. Helpful and thorough shopping service. And once you buy, they keep a database on your purchases just in case. We needed that, with the covers not holding up in wet conditions. No problem! This store came through for us. The furniture continues to be comfy and fashionable. 6 stars out of 5.
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March 2023 by Ted Kazanowski
The outdoor patio furniture was very well made and worth the money. Their delivery was prompt and they spent the time to unpackage and set up in our screened in porch. I would highly recommend Distinctly Patio for the purchase of outdoor furniture.
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March 2023 by Dale Nelson
The staff is so knowledgeable and helpful! Absolutely love their products. They have great deals. Our cottage looks lovely and we get so many comments.
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December 2022 by Karen Booth
Amazing selection, exceptional customer service and terrific deals. I could go on and on about how happy I am with my shopping experience at Distinctly Patio. A supplier issue that could have been a deal breaker was turned into a surprisingly pleasant situation. While waiting for my patio sectional to be delivered I was offered a loaner set so that I could still enjoy the outdoors this past summer. Once my sectional was delivered recently, the staff went above and beyond to ensure it was set up ready to be used next season. I am a customer for life and will be sure to recommend Distinctly Patio to all friends and family looking to beautify their outdoor living space.
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October 2022 by Isaac Pulin
We put a deposit down in May and were told our furniture would arrive the end of June. We have had zero communication, still don't have our furniture and they tell us we're not in their system now. Crooks!
