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October 2024 by 79 Pioneer Tower
We used golden windows for the entire house, including an addition years after. 16 for main house. One of the pane kept cracking due to the fact, a nail was left sticking out. Both times we had to Pau out of pocket. The service was too late. They are a big company, however poor after service time. For the addition we were getting our windows professionally cleaned and we're made aware of a minute manufacturing defect as it was out of warranty again we had to pay out of pocket. Minimum charges of over $150 for a less than 5 minute of Work. I would consider they improve thier service times after install and stand behind quality check.
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September 2024 by Mike
They did a great job! On time, as quoted, friendly.
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August 2024 by Tor'keese Moss
Hello there, I couldn’t reply to your message.
When the incident occurred. The approach taken by the employee was rude. It’s no way around it.
As the owner of a dance studio, I understand the importance of excellent customer service. The employee's behavior was unacceptable. Instead of greeting me, they pointed towards the exit and loudly shouted, "You need to leave." This was so loud that even my grandmother on the phone could hear it and asked why. Run the cameras if you don’t believe me.
When I inquired about the reason for this, the employee asked if I worked there. I replied that my husband was in the process of being unloaded. The employee simply responded "Oh" got in her car and left. Shouldn’t she have used this as a teachable moment so I know moving forward what I did wrong? At no point did they mention any restricted areas, liability concerns, or guidelines for walking around the premises.
Had the employee communicated clearly and respectfully, the entire situation could have been avoided.
I understand the importance of liability and would not have argued with the employee if they had explained the situation properly.
To avoid any further misunderstandings, I will delete both of the reviews I posted. As a business owner myself with 5 star google reviews, I simply wanted to bring this issue to the attention of the management. We are all adults and can communicate in a respectful manner.
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May 2024 by greg vanderwerff
Buyer beware. I had a very difficult time dealing with golden windows.
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April 2024 by Anne Wilkinson
If you need speedy service this is your place to go! I was on the way to Kitchener around 6:30pm and I couldn't keep up going 130km/hr because he was so much better at weaving than me! These guys are like the lawless FedEx of window service.
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March 2024 by Peter Adams
We've used Golden twice and they were good on 3 fronts, both times. The windows were for a water access only cottage so barging of windows and install crew can be an issue. 1. Golden were great at helping us match new windows to existing windows. 2. They delivered the windows on the day they said they would which is essential with water access builds. 3. The detail, finish and hardware of their windows is very good. Another detail worth mentioning is how easy it was to talk with a person or get an email response when we had questions. Thank you Jaime and your team.
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February 2024 by Sean Hubberstey
Excellent locally made windows. Jaime was a great help in helping pick out the right windows for our house and they look fantastic.
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February 2024 by Emilie Scissons
Fantastic service, knowledgeable staff and a ton of selection. We were very happy with our new windows!
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January 2024 by Charlene Hertrich
The best place that I have ever worked for.From the owners to my colleagues,just a great place to work!!
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December 2023 by Daria Denissova
We are very pleased with the service and professionalism of Golden Windows. We had a large glass panel that needed to be lifted to the third floor of our house. The inside stairways were too narrow for that size of a glass panel to pass and another company had told us there was nothing to do except make smaller windows upstairs.Golden Windows went above and beyond and arranged for the lifting of the large glass panel with the help of an outdoor lift. The technicians were so pleasant, professional and punctual. I can't recommend them enough!We will definitely be using them for future glass and window needs!
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November 2023 by Meghan Dohey
We are in a new build home that is currently 5 years old. Our home came installed with Golden Windows. 3 years after moving in, a bedroom window had a big stress crack appear during the winter. I reached out to the company and they advised that It was not under warranty so I paid about $250 to have the glass replaced. Last week, less than 2 years since having the glass replaced, a crack appeared in the exact same location. I reached back to the company and again, this issue is not covered under warranty and they want to charge me almost $300 to replace the glass yet again. There is obviously a bigger issue here and replacing the glass every 2 years is not acceptable. Very disappointing
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October 2023 by Alfredo Barreda Acosta
Excellent
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October 2023 by Cheryl Businaro
Great staff!!
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October 2023 by rogerdomtar
I deal with golden windows all the time and there sales staff is great. Especially Jamie Davis is always laughs at my terrible joke
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August 2023 by Madhu Saha
Disappointment ***Disappointment ***DisappointmentBuilders use Golden window to install windows with in couple of years patio door lock stop working. I contacted Builders they advise to contact Golden windows. Call them more then dozens time left messages no one call back. Worst service dishonest people. I suggest respected house owner plz think twice before you use Golden windows service.
